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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good experience at very pleased with my product. I would recommend this company
As above. After several re measures - we got there! In the Uk we haven't used inches since decimalisation -1971. Centimetres please. Ordering was 'clunky' at best. Never quite convinced I was speaking or emailing the correct department or speaking to sales.
The cover fits and looks reasonable heavy duty quality. The test will be to see how it survives a uk winter!
The customer interface and support links on website need a total rethink. I can't remember his many times I asked for a confirmation email.
Product shipped from India seemingly - and arrived in excellent condition.
I would re-order but would like a better web ordering page and measurements in Centimetres as standard - thanks.
Really happy with the covers - thanks
Really happy with the covers - thanks
Really happy with the covers - thanks
Ordered 3 custom made covers. All delivered as expected made to a great quality. Really pleased with purchases
Product was late without notification, customer service gave a less than helpful response once I finally got through (which is not easy)
Dear Robert,
Thank you for taking the time to share your feedback with us. We appreciate your input and are glad to hear that you found the cover to be satisfactory and well-fitting for your chairs.
We apologize if there were any aspects that did not meet your expectations and resulted in a two-star rating. Your satisfaction is of the utmost importance to us, and we would like to learn more about your experience to better understand how we can improve.
If you have any specific concerns or suggestions for us, please don't hesitate to reach out. Our team is always here to assist you and ensure that you have a positive experience with our products.
Once again, thank you for choosing our product, and we hope to have the opportunity to serve you better in the future.
Best regards,
Service was fantastic, kept up to date on delivery times and the status of my order
Quality is great - they double checked everything was as required and acclimated a few changes even at that stage.
Good quality cover and quick delivery would recommend both the product and the company
Attentive customer service throughout and very happy with the covers.
I saw the reviews AFTER I ordered my custom cover and needless to say I was worried. Thought I'd been had! However I'm really happy to say the cover is great! It fits perfectly and is the same colour as I ordered! Waterproof too!
I was delighted with product and fit of covers when they arrived however - website said payment had not been taken when I ordered forcing me to make a duplicate order and trying to rectify this took a excessive amount of time as unable to contact customer service by phone - finally rectified.
Hi Pamela, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.
Apart from the delivery costs - which are a total joke - I'm very pleased. The web site is also very good/helpful.
Love these cushions and the range of colour. They are perfect for leaving outside in a typical British summer
Had issues with first delivery by courier but was finally delivered next day
Quality of covers is superb would definitely recommend to anyone
Hi, Gary. Thank you for your feedback, and I apologize for any delivery inconvenience. Delays may occur due to unforeseen circumstances; However, we're glad your package was eventually delivered the next day.
We're thrilled you love the superb quality of our covers! Providing top-notch products is essential to us, and your positive endorsement means a lot. We maintain high standards for all our offerings.
If you prefer speaking to a human via email, we understand. While chat support is efficient, we value personal interactions. Feel free to contact us directly at info@coversandall.com.
Thank you for choosing our product and recommending it. Your satisfaction is our priority, and we're committed to ensuring a positive experience with our brand.
Superb finish very pleased with results and would recommend to others.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, We sincerely apologize for the hassle that you had faced. While we have made every effort to improve the website, we are aware that there is still space for improvement We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the proper assistance at first instance. Having trouble converting the measurements can be frustrating at times. We will definitely address your feedback. Moreover for any additional questions or issues, contact us via phone or through our live chat service, which is available 24x7. We are glad that the order has been processed correctly and you are satisfied with the same. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.