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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Prompt service, exactly what I asked for and fitted the custom cushion like a glove. Can't fault this company. Excellent.
Couldn't be happier. Good quality covers which arrived earlier than promised and which fit really well. Amazed!
Purchasing was great and pretty straight forward but i e-mailed my issues with the leaking cover and have not had a reply as yet
Just as ordered, measurements exact and really pleased. Would definitely recommend
Dear Mark,
Thank you so much for your positive review! We're thrilled to hear that your order was exactly as you envisioned, with precise measurements and a satisfying outcome. We greatly appreciate your recommendation and your support.
Should you need any further assistance or have more projects in mind, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Thanks again for choosing us and for taking the time to share your experience. We look forward to serving you again in the future.
Best regards,
Easy experience ordering on the website and fits my corner sofa very well, even withstanding a recent big storm.
I had a problem with a missing colour in the swatch kits I ordered but when I ordered two bench seat cushions, they arrived promptly and I was very pleased with the quality, fit and the colours were true to the photos on the website.
Ordering is easy, now to wait for the product...
I ordered a round table top cover and I'm very pleased with the product and the experience overall.
Excellent product purchased to cover and protect medical equipment
Very quick and fit perfectly. Very easy to put measurement in online
Quality and delivery very good but fit is too baggy. I have very accurate measurements but the product fits badly.
Hello Sean,
Thank you for sharing your feedback with us. We are genuinely sorry for any inconvenience you've experienced. We apologize for the cover not fitting as expected, despite your precise measurements.
To better assist you, would you kindly consider providing photographs of the cover? You can easily do this by raising a ticket through your Covers & All account or by sending the images to feedback@coversandall.com. Our dedicated team will thoroughly assess the situation and work to offer the most suitable solution available.
Once again, we apologize for any disruption this matter has caused. Your patience and cooperation are greatly appreciated as we strive to address and resolve this situation promptly.
Thank you for your understanding.
Best regards,
I am pleased with my covers. Easy to put on and remove very good quality. They look like they will last for years. Prompt service.
3 out of 4 custom products received are all well made and quality good.
However one of the orders was proving difficult to agree the design so a refund was asked for.
The refund was a store credit initially and it took much chasing, on my part, to have it added to the card I paid with.
Dear Russell,
Thank you for taking the time to share your experience with us. We're delighted to hear those three out of the four custom products you received met your expectations in terms of quality and craftsmanship. Your satisfaction with these items is very important to us.
We sincerely apologize for any inconvenience you may have encountered with one of your orders. We understand that the design approval process became challenging, leading to your decision to request a refund. We regret that the initial refund in the form of a store credit did not align with your preference, and we appreciate your patience as we worked to resolve this issue.
We understand that the process of transferring the store credit to your original payment card took longer than expected, and for that, we deeply apologize. Your feedback regarding the delays in processing the refund is invaluable to us, and we will certainly use this input to improve our service moving forward.
Your satisfaction remains our top priority, and we're grateful for your understanding and patience during this matter. Should you have any further questions or concerns, please do not hesitate to reach out. We value your feedback and look forward to serving you better in the future.
Warm regards,
Be sure to double measure! It would be good if you could give an option on the velcro. I wish I could link the curtains together. By having velcro on different sides
Measuring in inches, really! Also I would like a shorter head, only wanted 200mm
Fitted perfectly, well made. Very pleased. Followed all our measurements accurately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Andrew, We truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. To ensure that you receive the right product, we conduct quality check on every product but sometimes the error may remain unnoticed. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. We have shared your feedback with the appropriate team in order to provide a better experience in the future. We would really appreciate if you could reply us to the email that has been sent. Our team has reached out to you for the best possible resolution. We value your time and effort contacting us. We look forward to your response.