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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very prompt delivery. Excellent quality material. Dimensions exactly as requested.
Bottom hem fully bonded so not able to insert a pole through
Excellent service. Great communication, Top quality material.
I asked for a custom cover and after a couple of design iterations a perfect project has been developed that resulted in a perfect cover!
Was very pleasantly surprised with the material quality at such a cheap price point! Custom zipper location options are a nice touch, too.
Great website and ease of ordering custom sized covers. Excellent customer service and very quick turnaround of order. Would highly recommend. Thank you!
Thank you for producing and delivering our the order. However, the sizes we have received is much bigger than what we were expecting including the additional leeway. I've been receiving two marketing email every week which is very annoying. Remaining all is good.
I bought this cover to replace an old ripped cover, and it's much better quality, work's really well. Happy with the purchase!
I'll be honest: I really wasn't sure how this would turn out, but we needed a cover for the parasol on our Kettler garden furniture and other makes we're either expensive and/or the wrong size. So, I found Covers & All. The cover arrived after a couple of weeks, it's a perfect fit, it looks great and - as important- it seems really well made. Honestly, I'm so impressed! In my humble opinion, you'd be mad to go elsewhere, particularly given the prices.
A place that can make what you need to your specification.
Checks were made to confirm design.
The quality was much better than we expected.
It was a bit of a pfaff. They have gone out of their way to disguise this as a UK based company but actually they are based in India. There were difficulties with language on the phone and sorry, but both times I had to speak to someone in the phone they were abrasive and defensive. In spite of that, it really good value and I like it - just take the time to work out the measurements exactly from the beginning.
Good display, but::
1. It would be helpful to show measurements in Metric rather than only imperial
2, Telephone operator was vary difficult to understand
Poor and confusing web site. They are too persistent and
Excellent product. Easy online ordering. Prompt delivery, 7 days earlier than expected! Thank you.
Easy to order and arrived faster than anticipated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Graham, we regret the inconvenience caused. We have worked hard to make the order process and the website as convenient and user-friendly as possible. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.