Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Swift delivery after order and good communications regarding status of order
Thank you, Jan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Ordering was really easy and I received updates throughout the process - great communication from the company.
Hey Sarah! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When I ordered the cover and storage bag, I was very nervous, took the measurements and sent them off and the cover arrived and fitted perfectly. I am delighted with the product. Great company to deal with.
Hey Eleanor! Thank you for your kind words! We understand how nerve-wracking it can be to order something custom, so we’re thrilled to hear that your cover and storage bag fit perfectly and lived up to your expectations. We truly appreciate your trust in us and look forward to helping you with any future projects!
Product didn't arrive, they couldn't be bothered that it didn't arrive or offer a refund - only try and charge me 60 percent of original price for a replacement
Hi Jim, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy website instructions to follow, they made sure I had my measurements correct and let me view how the finished product would look with the zip in place, very reasonably priced for made to measure cushion covers and extremely pleased with finished items
Hey Kim! Thank you so much for your thoughtful feedback! We're thrilled to hear that you found our website easy to use and appreciated the attention to detail with measurements and the product preview. It’s great to know you're happy with your custom cushion covers — especially the fit and pricing! We look forward to helping you with any future projects.
Easy to design and order a bespoke cover and fastening for a sand pit in a gorilla tub - works a treat!
Hey Jean! Thank you for your lovely feedback! We're so glad to hear the bespoke cover and fastening worked perfectly for your sandpit in a gorilla tub—that’s such a creative use! It’s great to know the design and ordering process was smooth for you. If you ever need help with another custom project, we’re always just a click away.
Couldn't get the discount offer to complete loading so never got email for discount. Not v important on a low cost order but irritating
I gave precise measurement's due to been in engineering and you said you allowed 50mm on top of what I gave you but it is still very tight and I don't expect it to last as long as I would hope
Hey Chris! Thank you for sharing your feedback, and we’re sorry to hear the fit wasn’t as expected. We understand how important precision is—especially with your engineering background—and we truly appreciate the details you provided. To assist you further, we kindly ask you to raise a ticket from your account so our team can review the specifications and work toward a resolution. Looking forward to resolving this for you soon!
Great communication and a timely delivery ahead of schedule. Cover is excellent quality too. Thanks.
Hey Mathew! We’re pleased to hear everything from communication to delivery exceeded your expectations—and even more so that you’re happy with the quality of your cover! Thank you for your kind words and for choosing us. We truly appreciate your support and look forward to serving you again!
Rang up to discuss my purchase and the Cover &All staff were very helpful / delivery was prompt and the cover is a perfect fit.
Hey Sue! Thank you for sharing your experience with us! We're so glad to hear that our team was helpful and that your bespoke fire pit cover fits perfectly. It's great to know the delivery met your expectations too! If you ever need assistance with another custom project, we’re always here to help.
Very pleased with the table top cover and would use this company again. A few less emails would be nice. I've only bought a cover I don't want to "Join our family" etc.
Hey John! We're so glad to hear you’re pleased with your tabletop cover and would consider us again in the future—thank you! We also appreciate your honest feedback regarding our emails. We totally get it, and we’ll make sure to adjust your preferences so you receive only what’s relevant and helpful. Thanks again for choosing us!
Very nice thank you very much indeed I do like it very much!
Hey Michael! Thank you so much for your kind words! We're delighted to hear that you’re happy with your cover — it means a lot to us. If you ever need another or have anything else in mind, we’re always here to help. Enjoy your new cover, and thanks again for choosing us!
Bought a cover and these are further covers that we need. Brilliant
Awful. No communication or help whatsoever. Not what I ordered / expected and unable to return so have had to swallow my money. Thanks
Hi Megan, we're sorry for the inconvenience you've experienced. We always strive to deliver products exactly as per the order details received, and it’s unfortunate that you’ve encountered an issue. Please rest assured that our team will be reaching out to you shortly to address your concerns.
Easy to order and quick dispatch, and am very pleased so far with the quality
Hey Andrew! We're glad to hear that you found the ordering process easy and the dispatch quick! It’s even better to know you’re pleased with the quality so far — that’s exactly what we aim for. Thank you for choosing us, and we hope to serve you again soon!
We have used Covers & all several times now for bespoke furniture covers and clear curtains, easy to use service, fast delivery and top notch quality. Highly recommended.
Hey Justin! We’re grateful for your continued support and kind words! It’s always a pleasure to serve returning customers like you. Knowing you’ve been delighted time and time again with our custom covers and clear curtains truly makes our day. We look forward to helping with your next project—thank you for the recommendation!
Fast delivery and perfect fit 🙂
Would highly recommend to anyone wanting to update their outdoor space
Hey Nicki! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Not a great experience this time … not sure I will order again?
Hi Silvia, We’re truly sorry to hear that your experience was not up to the standard you expected. Your feedback is very important to us, and we would love to understand more about the issues you encountered.
To help us better address your concerns, could you please raise a support ticket from your account and provide more details about the challenges you faced? This will allow us to investigate the situation further and ensure we can make things right for you.
We genuinely value your business, and we’re committed to improving your experience with us moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Company got in touch as I had incorrectly entered measurements and were very good about it and prompt with response. Very good customer service
Hey Amy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Highly recommend Covers & All UK, love my covers, they have totally revamped my outdoor furniture, great quality
Hey Penny! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good from ordering through to delivery, delivery takes a few days as goods come from India, quality is very good thoughtfully
Hey Steve! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Karen! We are delighted to hear that you are pleased with our product, turnaround time and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!