Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Can't fault any part of the service. Quick efficient reliable.
No problems. Cover arrived on time and fitted fine. Would use this company again.
Hey Graham! Thank you for taking the time to share your experience with us! We’re delighted to hear that your cover arrived promptly, fit perfectly, and met your quality expectations. It means a lot to know you'd choose us again—we look forward to serving you on your next project!
The whole process was excellent. The product was top quality, maybe too good for the simple job required of it but I'm hoping that the impression I've got on receipt of the goods will last long term. I fully expect the cover to ensure our cushions are waterproof protected for many years to come. Well done Covers and All. Thank you.
Hey Pete! Thank you so much for your thoughtful review! We're delighted to hear that the entire experience—from ordering to receiving your cover—was a positive one. It’s great to know the quality exceeded your expectations, even for a simple job. We’re confident that your cover will provide long-lasting protection for your cushions, and it means a lot to us that you’re placing your trust in Covers & All. Thanks again for your support—we look forward to serving you again in the future!
I wanted to replace the cushion covers for our outdoor rattan garden furniture. I came across Covers and all and could not be more delighted with the product - ease of ordering, speed of delivery, value for money and quality of product. Would highly recommend
Hey Caroline! Thank you so much for your kind words! We are thrilled to hear that you’re delighted with both the service and the product. It’s wonderful to know that our easy ordering process, fast delivery, and high-quality cushion covers have met your expectations. Your recommendation means a lot to us, and we’re so happy to have been able to assist with your outdoor rattan garden furniture. We look forward to serving you again in the future!
1st class product would recommend and will use again in the future
Hey Graham! Thank you so much for your kind words! We're thrilled to hear that you're happy with your fire pit cover and that it met your expectations. Your recommendation means a lot to us, and we’re glad to know you’d consider us again in the future. We look forward to serving you again soon!
Cover was brilliant. Just what I wanted. Fitted perfectly over the heat pumps. The only criticism was the courier UPS. They gave inaccurate times of delivery and when the courier actually arrived at a totally different time than was said, he just said UPS delivery times are completely unreliable. You'd do better to use DPD or a local company like Yodel.
Hey Roger! Thank you for your wonderful feedback! We're so pleased to hear that the cover was exactly what you needed and fit perfectly over your heat pumps – that's exactly what we aim for. We truly appreciate you pointing out the issue with the delivery service. We understand how important accurate delivery updates are, and we're sorry for the inconvenience caused by the courier's timing. Your comments about UPS have been noted, and we’ll definitely review this with our logistics team to explore more reliable options. Thanks again for your valuable input – it helps us improve both our products and services. We look forward to serving you again soon!
Easy to order and arrived on time. Simple choices so nice an quick also.
Hey Ian! Thank you for your kind review! We're glad to hear that the ordering process was smooth and straightforward for you, and that your bespoke pool table cover arrived on time. It's great to know the simple customization options made things quick and easy. We truly appreciate your support and look forward to assisting you with any future custom cover needs.
My only concern when ordering was that I had got the measurements for length and width the right way round.
Hey Val! Thank you for your feedback! We're thrilled to hear you're a happy customer. We understand how important it is to get the measurements right, and we’re glad that everything worked out for you. If you ever have any doubts or need assistance with future orders, don't hesitate to reach out – we're always here to help!
The above title says it all - reliable company, good products, nothing more to add
Hey Keith! Thank you for your concise and encouraging review! We're thrilled to know your order arrived quickly, met your expectations, and that you found our service and products reliable. That truly means a lot to us. We appreciate your continued support and look forward to serving you again soon!
As above, easy to order, good delivery communication and the product is as expected.
Hey Robert! We are delighted to hear that you are pleased with our product, service and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've used Covers and All before and this occasion matched my previous experience, a good quality product and a good quality service.
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A simple to navigate and use website
I am not sure if I will order again as my trust is gone. I really dont understand what happened and why I received completely the wrong product. I am very sad as I was really looking forward to getting nice cushion covers for my outdoor sofa.
Hi Tooba, Thank you for your feedback. We're sorry to hear the product you received didn’t match your expectations. After carefully reviewing the order, we noticed that the product selected at checkout was custom covers, which is different from cushion covers. Custom covers are open-bottomed for general use, while cushion covers are fully enclosed and made specifically for cushions. Since both are listed under separate product categories, the order was processed exactly as placed. We're happy to assist you in placing a new order for the correct item. You can view cushion covers here - https://www.coversandall.com/cushion-pillow-covers/outdoor-cushion-covers/custom-shape-cushion-cover-p If you have any questions or need help choosing the right product, our team is available 24/7 and ready to support you.
Delivered exactly as specified to the centimetre. Well done guys & gals of course!
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Size was as ordered and fitted the front of my wood store perfectly.
Hey Andy! Thank you for your review! We’re thrilled to hear that the size was just right and that the cover fit your wood store perfectly. It’s always great to know that our products are meeting your expectations. If you need anything else in the future, don’t hesitate to reach out. We’re here to help!
Meeting all expectations learned from past reviews. Excellent quality and delivery in time
Hello! Thank you for the wonderful review! We’re so glad to hear that we met your expectations and that our product quality and timely delivery stood out to you. It’s great to know that past reviews helped guide your decision—and even better that we lived up to them! We truly appreciate your trust and look forward to serving you again.
Excellent quality finished well. Really pleased and totally transformed our old furniture in the garden
Hey Sarah! Thank you for your lovely review! We’re delighted to hear that the product was exactly what you wanted and that it helped transform your garden furniture. Knowing that you're pleased with the quality and finish means a lot to us! If there’s anything more we can do or assist you with in the future, we’re just a message away.
Very pleased, the whole package from placement of order to using the cover was trouble free. The quality of material and workmanship is to a high standard. How it stands up to the elements and the passage of time to be established but I anticipate that it will be fine
Hello! Thank you for sharing such a detailed and positive review! We’re thrilled to hear that you’re very pleased with the product, from ordering to using the cover. It's great to know that the quality of the material and workmanship met your expectations. We’re confident that your cover will stand up to the elements and provide you with long-lasting protection. If you ever need anything or have further questions, we’re here to assist you. Thank you for choosing us!
Easy to navigate site and great service, very happy customer 😁
Hey Jill! Thank you so much for your kind words! We're thrilled to hear that you found the site easy to navigate and received great service throughout your experience. It’s always a pleasure to know that our custom cushion covers left you a happy customer! We truly appreciate your support and look forward to helping with your next project.
Easy to find basic setup instructions good for how to measure easy to complete the order and the package arrives and they fit just as required
Hey Dave! Thank you for your kind words! We're so glad to hear that you found our measuring instructions helpful and the ordering process easy to follow. It’s especially rewarding to know that your package arrived on time and the fit was just as expected—that’s exactly the experience we aim to deliver! We truly appreciate your support and look forward to serving you again in the future.
No communication problems, Product arrived in good time so I'm happy
Hey Windy! Thank you for sharing your experience! We’re thrilled to hear everything went smoothly—from clear communication to timely delivery. It’s great to know you’re happy with your order! We appreciate your support and look forward to helping you again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Richard! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!