Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was easy to use with a good range of products, I was able to order to my required size and specification, the delivered product is excellent quality and good value. I will be using this company again
Simple ordering system that worked with excellent choice.
Hey Nigel! Thank you for taking the time to share your experience! We're glad to hear that you found our ordering system simple and effective, and that our product selection met your needs. We appreciate your support and look forward to assisting you again in the future.
Not finished ordering yet but so far so good, just wondering why feedback is requested before purchase, delivery and a product inspection is completed.
I received an efficient and speedy experience. I would definitely recommend.
Hey Kat! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Worked perfectly. Good colour and very strong. Does just what we wanted.
Hey David! Thank you so much for your kind words! We're thrilled to hear that the product worked perfectly for your needs. It’s great to know the color, strength, and overall performance met your expectations. We truly appreciate your support and look forward to helping with any future projects!
Ordered two clear roller Banks one was okay the other was damaged as shown in the photograph. I provided all the extra information they asked for and I've not heard anything back since don't know what to do.
Hi Irene, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Website is self explanatory and easy to use. Fast delivery.
Hey Jillian! Thank you for your kind words! We're happy to hear that you found our website easy to use and that your bench cushion cover arrived quickly. We aim to make the entire process smooth from start to finish, and it’s great to know we delivered on that. We appreciate your support and look forward to serving you again!
Happy with the service and the product. I think the price was reasonable too.
Hey Simon! Thank you for your kind words! We’re delighted to hear that you were happy with both our service and the product, and that you found the price reasonable. We aim to provide great value, and it’s wonderful to know that you’re satisfied with your experience. If you need anything else, please don’t hesitate to reach out. We look forward to serving you again!
We are absolutely thrilled with the covers. The quality is amazing and they look fantastic. They also fit perfectly. We couldn't be happier.
Hey Stu! Thank you so much for your incredible feedback! We're absolutely thrilled to hear that you're happy with the covers. It’s fantastic to know the quality, fit, and look exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out!
I ordered the cushion covers on the 31st march. I also paid extra for delivery on the 12th Aprill. You have only sent me 1 email after I had to complain about delivery. No communication to let me know if and when Im going to receive my delivery
Hi Paula, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Excellent service from this company. The product is very well made and when it had been delivered to the wrong address by fedex the customer services response was very quick and the issue soon got resolved
Hey Jayne! Thank you so much for your wonderful review! We're delighted to hear that you’re happy with your coffee table cover and found the product to be well made. We also appreciate your patience regarding the delivery issue, and we're glad our customer service team was able to step in quickly and resolve it for you. Your satisfaction means a lot to us! We look forward to serving you again in the future.
I ordered swatches and received them very promptly, we will look to place an order soon
Hey Janice! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Thank you for spotting that our measurements were incorrect. You saved the day!
Hey Jane! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Highly delighted and would recommend to friends. Excellent quality, easy to to order and delivery was earlier than stated
Hey Ave! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Arrived speedily and well made to the exact dimensions I had sent. Good quality fabric too.
Hello! Thank you for taking the time to share your review of the garden seat covers! We're so pleased to hear that they arrived quickly, were made to your exact specifications, and met your expectations in quality and fit. It’s always our goal to deliver custom-made products with precision and durability, and we're delighted to know you’re happy with both the fabric and craftsmanship. We truly appreciate your support and look forward to assisting you again!
Trying to pay with PayPal was a pain. It took several attempts over two days to be successful.
Excellent and thorough service and an excellently made bespoke product.
Hey Colin! Thank you so much for your kind words! We’re thrilled to hear that you received first-class service and are pleased with the quality of your bespoke product. At Covers & All, we take pride in delivering both excellent craftsmanship and attentive service, so your feedback truly means a lot to us. We appreciate your support and look forward to assisting you again with any future needs!
Amazed we got a custom sized cover for this price. Perfect for our tiny pond.
Hey Russ! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I now have several protective covers for patio sofa, chairs and table, and cushion covers for my patio dining chairs. They have all been exactly what I wanted. I am really pleased with the price and the quality and will continue to use covers and all in the future.
Hey Amy! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I hadn't heard of Cover & All UK and was a bit dubious about ordering but my order was completed very efficiently and I was sent email updates at every stage. Customer care was excellent as was the cover I ordered.
Hey Jilly! Thank you so much for taking the time to share your experience! We’re thrilled to hear that your first order with Covers & All UK went smoothly and that you felt well-supported throughout the process. It’s wonderful to know that our email updates and customer care gave you confidence in your order — and even better to hear that you’re happy with the cover you received! We truly appreciate your trust in us and look forward to assisting you again in the future.
Would recommend these custom made covers as they fit like a glove after the designers took time to go round every possible dimension with me. Just took a while to come, but am very pleased with them. Though they are expensive compared to an off the peg item I feel they are worth it for the fit and quality.
Hey Geoff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered 3 x clear panels with a weighted chain along the bottom. This chain pocket was requested to be black in colour and the order was changed to a clear panel with chains showing. This was never discussed with me by Coversandall. Additionally to this the order page does not allow tie up straps to be ordered at the first point of order and arrived without straps. These straps are a fundamental part of having detachable covers and giving they are for a gazebo it makes sense they are needed. As the covers arrived with no straps this had to be reordered afterwards which holds up putting them up. On top of this I had to follow up with phone calls to reorder and Coversandall charged me £11 to deliver them. Don't think I will be ordering from Coversandall again and I was a returning customer. This same issue with tie ups happened two years ago when I ordered similar covers and they obviously haven't listened. Decent product but Coversandall seem to be too busy these days to have decent customer service.
Hi Geoff, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!