Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very happy with my 2 new covers. Garden Sofa looks much better and ready for the summer.
Seem to be the most effective product I could find online, made-to-measure, feels robust, and good fit. Easy to submit all the requirements through the Web page. Happy with the result.
Hey Roger! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed new cushion covers for my outdoor sofa set. I looked around and some sites were very expensive, I could have just ordered a whole new sofa set at the cost of some of the quotes.
I've previously ordered a cover for the sofa from Covers and All and was pleased with that so went ahead and ordered the new cushion covers from them too as the price was reasonable.
I was worried about sizing but it all worked out great and it was easy to order on the website.
The covers arrived about 3 weeks later. They are good quality, and fit really well on the cushions. I'm really pleased and would use covers and all again in the future.
Hey Katie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Products of the same dimensions but under different ordering time came to us with different length. Also the grommet spacing was not consistent between those vinyl tarps. This affects our metal frame design. We need them to be more consistent when we make multiple orders of the same tarps. Thanks.
Hello! Thank you for your feedback—we truly value your continued business and are sorry to hear about the inconsistencies with your recent vinyl tarp orders. We understand the importance of precise dimensions and consistent grommet spacing, especially when working with fixed frame designs. Your concerns are valid, and we're actively reviewing this with our production team to improve consistency across repeat orders. For future orders, please reference your previous order number and note your need for exact matches in the Specific Instructions section. This helps ensure greater alignment during production. We appreciate your input and are committed to providing the quality and reliability you expect. Feel free to reach out with any questions or if you need further assistance.
Would definitely recommend this company for quality and standard of finish great service without any hassles it had what I was looking for
Hey Eleanor! Thank you so much for your kind words! We're delighted to hear that you found exactly what you were looking for and that you were happy with the quality, finish, and hassle-free service. Your recommendation means a lot to us, If you ever need any further assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help!
Exactly what we require to cover our Pergola to be water permeable but give good shade from the sun. Very happy with the service and delivery.
Hey Diane! Thank you for your kind words! We’re thrilled to hear that the cover fits your needs perfectly, providing both water permeability and excellent shade. It’s great to know you’re happy with the product, service, and delivery. We truly appreciate your support and look forward to helping you again in the future!
Very helpful throughout the whole purchase, information frequently through manufacturing and delivery
Hey Susan! Thank you for sharing your feedback! We’re glad to hear that our team was helpful throughout your purchase and kept you informed during manufacturing and delivery. We aim to provide clear communication and ensure a smooth experience from start to finish. If you need anything else or have any questions in the future, feel free to reach out. We’d love to assist you again!
Fantastic quality - great fit - lovely colour - zip are good too
Hey Jessica! Thank you for your feedback! We’re thrilled to hear that you’re pleased with the quality of the fabric, the fit, and the color of your item. It’s great to know that the zippers also met your expectations. We strive to provide high-quality products that you can rely on, and we’re glad to see that we’ve succeeded. We look forward to serving you again in the future!
The product was good quality just so disappointed in the fact we inputted 75 cm and it turned up at 7.5cm in height
Hi Fraser, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very pleased with my new cushion covers. Fitted perfectly and well made. Would use this company again.
Hey Debbie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers are brilliant thanks, great service! Took a couple of weeks to arrive but worth the wait.
Hey Pierre! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Initially had issues trying to order the cover via the website due to applying insurance everytime I went to the payment section but finally managed to get it for the advertised price. Delivery was late, with the customer service team simply advising me that it's not their fault but the delivery company so, basically take it up with them!
Once my order finally arrived, it's a great fit and really good quality!
Hey Thomas! Thank you for your feedback—we truly appreciate it. We're sorry for the issues you faced during the ordering process and delivery delay.
As a valued customer, We’ve submitted a shipping refund request on your behalf. It will be processed within 2 business days, and may take up to 7 business days to reflect in your account, depending on your bank. We’re always working to improve, and your feedback helps us do just that. If you need anything else, feel free to reach out!
Excellent product and service. This is the 3rd order from Covers & All and a very good made to measure alternative to off the shelf garden centre products.
Hey Richard! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good iterative custom design process, cover fits very well and is only fractionally more expensive than a replacement cover but it's made of much tougher material. The original cover only lasted 3 years
Hey Bill! Thank you for your thoughtful feedback! We're glad to hear you had a positive experience with our custom design process and that the cover fits well. It's great to know that the upgraded material stood out—we aim to offer durable, long-lasting solutions that are worth the investment. If there's anything else you need, we're here to help!
Seat cover far too small despite following measuring instructions to the letter!
Hey Henry! Thank you for reaching out and sharing your experience. We're truly sorry to hear that the seat cover you received is too small, despite following the measuring instructions. We understand how frustrating this can be. To help resolve this, please raise a support ticket, and our team will look into the issue right away. We'll work with you to ensure we get the right cover to fit your needs. Thank you for your patience, and we look forward to resolving this for you quickly.
Perfect, easy. Will use this company again and recommend to everyone, it's brilliant.
Hey Sophia! Thank you for your fantastic review! We're so happy to hear that your experience was perfect and easy — that's exactly what we strive for. Knowing you plan to use us again and would recommend us to others truly means the world to our team. We appreciate your support and look forward to helping you with any future needs. If there’s ever anything we can do to make your experience even better, just let us know!
Great service, very fast, very friendly and checked the specification before construction.
Hey Darren! Thank you so much for your kind words! We're delighted to hear you were happy with the service, and that our team was able to assist you promptly and professionally. It's always our goal to ensure everything is just right before moving forward. We truly appreciate your support!
Quality wonderful. Third time we have ordered from Covers&All and always have been great
Hey Jonathan! Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've had consistently great experiences with us and that the quality of our products continues to impress you. Knowing this is your third order with Covers & All truly means a lot to our team. We look forward to serving you again in the future and continuing to meet—and exceed—your expectations.
Bought product to use in summer to reduce heat ingress. Yet to prove, but good quality and fit of product-delivered quickly and efficiently
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers too big for the cushions even though I followed the measuring instructions
Hi Liza, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello! Thank you for your feedback! We're thrilled to hear that you're happy with your new covers and that your garden sofa is all set for the summer. It’s great to know that our communication and product quality met your expectations—we truly appreciate your support and look forward to helping you with any future cover needs. Wishing you a relaxing and enjoyable summer!