Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very reliable and excellent customer service. Made to measure at an affordable price
Not a lot to say really other than they produced and delivered my order as specified.
Hey Tony! We’re glad to hear that you found our website tools easy to use and that your order arrived just as specified! Ensuring a seamless experience and a great fit is always our goal. Thank you for your support—we look forward to serving you again in the future! If you ever need any assistance, feel free to reach out.
The website was easy to use and the ordering process simple. We received useful updates on the order's progress.
Hey! We appreciate your kind words! We're delighted to hear that you found our website easy to use and that the ordering process was simple. Keeping our customers informed with useful updates is important to us, and we’re glad you found them helpful. Thank you for choosing us! If you ever need any assistance, we’re always happy to help.
I was supplied with the wrong brackets to install my roller shade and to get this through to the customer service team was very trying and frustrating. I am still awaiting the correct brackets to be supplied and mean while I have a £500+ shade I can not use.
I am not happy!
Hey Barrie! We sincerely apologize for the frustration you've experienced with the incorrect brackets for your roller shade. We understand how important it is to receive the right components, and we regret any inconvenience this has caused. We want to assure you that our customer service team has already processed a reshipment for the correct brackets, and they will be sent to you as soon as possible. We appreciate your patience as we work to resolve this issue. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to ensure everything is taken care of.
Excellent product, exact measurement request and promote positioned as requested. Kept informed and item delivered earlier than estimated date.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A wholly satisfying experience. ……….
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Hey! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The site was easy to use to input our specific measurements, we were sent an email to confirm the measurements before they were sent to production. Once confirmed the covers arrived in good time. They fit the cushions perfectly and the zip is strong and robust.
Hey Nicola! We are delighted to hear that you are pleased with our product, service and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We were very impressed by the care taken by this company to make sure our product was made exactly how we wanted. Several messages were exchanged resulting in it being slightly changed each time until they were sure it was exactly what we wanted.
The delivery driver they used also took great care to make sure they handed me the product in person so it would not be left outside unattended. I would have no hesitation in using them again. Thank you for all your care
Hey Liz! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to deal with, makes measuring your cover the right way very easy indeed! Excellent service!
Hey Angela! We’re thrilled to hear that you had a perfect experience with us! Making the measuring process easy and providing excellent service is what we strive for, and we truly appreciate your kind words. Thank you for choosing us! If you ever need assistance, we’re always here to help.
Got this as a cover for my CO2 laser in the workshop. It's just the right level of toughness but not too heavy and easy to take on,& off. The finished cover dimensions are perfect
Hey Dave! Thank you for sharing your experience! We're delighted to hear that your cover is the perfect fit for your CO2 laser and provides the right balance of durability and ease of use. Ensuring precise dimensions and high-quality materials is always our priority, and we’re glad we could meet your expectations. We truly appreciate your support and look forward to assisting you again in the future!
Great attention to detail and quality product and shipping. Thanks
Hey Martin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had this made as a pond cover. Really pleased with the result
Hey Dean! We're so glad to hear that your custom pond cover turned out just as you hoped! Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you ever need anything else, please feel free to reach out. We'd be happy to assist you again!
Good quality. Made to measure and perfect fit. Sturdy zips. Will be buying a second set.
Hey Kathryn! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
These we to make our gazebo/bar weatherproof when necessary. They are absolutely perfect.
Hey Carol! Thank you for your wonderful review! We're delighted to hear that our product was exactly what you needed to weatherproof your gazebo/bar. It's great to know they are working perfectly for you. If you ever need anything else or have any questions, we're always here to help. Enjoy your setup!
The way you order and measure the covers is excellent. The website explanation was so clear and easy to follow
Hey Anne! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nothing to report except delighted with everything
No complaint!
Hey Richard! We’re delighted to hear that you’re happy with everything! Your satisfaction is our top priority, and we truly appreciate your kind words. Thank you for choosing us—we look forward to serving you again in the future!
Excellent quality prompt delivery (earlier than expected which was great) all round a great product and and a great price
Hey Caroline! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy process and a quick delivery within the allotted time.
Hey Shona! We are delighted to hear that you are pleased with our product, process and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good and simple, however I am still trying to find the invoice - any help would be appreciated
Hey Paul! Thank you for your feedback! We're glad to hear you found the process simple. Regarding your invoice, we'd be happy to assist you in locating it. Please check your email, including your spam/junk folder, as invoices are usually sent automatically after purchase. If you still need help, kindly reach out and provide your order number, and we’ll resend it right away. Let us know how we can assist further!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jacqueline! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!