Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I loved the idea of a made-to-measure cushion cover and being able to share a photo of my bench. The ordering process started well, but communication was poor and the online system didn't work properly. When the cover arrived, the material was much harsher than expected and badly creased. Sadly, I won't be using it or ordering again.
Very happy with all above, but especially happy with attention to detail.
Hey Jeremy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Again great product fits great and arrived quickly good communication regarding process stages and delivery
Hey Pauline! We truly appreciate your kind words! It’s wonderful to hear that your covers for cube rattan seats and BBQ fit perfectly and arrived quickly. We’re also glad that you found our communication throughout the process helpful. Your support means a lot to us, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out!
Overall excellent service and well made product looks fabulous would recommend company
I bought a bench cover and two bolster cushion covers. …. 84 pound in total … I measured and added on two centimetres my experience being they slways too tight and poor quality zips etc make difficult to fit … the covers arrived amazing quality with industrial like zios and too big but my fault if I'd measured exact would have been perfect … only a little big but still look great … would highly recommend this company and product
Hey Salley! Thank you for taking the time to share your experience! We're delighted to hear that you’re pleased with the quality of your bench and bolster cushion covers. We take pride in using durable materials and high-quality zippers to ensure long-lasting performance. We appreciate your insights on sizing and are glad that the covers still look great. Your recommendation means a lot to us, and we’re grateful for your support!
The cover arrived promptly, it was exactly to my measurements and a good quality.
Hey Carol! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really good, customer has no issues and response times were quick!
Hey Rushen! We’re delighted to hear that you had a great experience with us! Providing quick responses and seamless service is our priority, and we truly appreciate your positive feedback. If you ever need assistance in the future, we’re always happy to help. Looking forward to serving you again!
Would definitely recommend this company, great product quality
Hey David! We truly appreciate your kind words! It’s wonderful to hear that you’re pleased with our service and product quality. Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Pity cover was for folded for postage as I can't get the creases out. Otherwise a quality product.
Hey Vicky! Thank you for your feedback. We're glad to hear you’re satisfied with the quality of the cover! We understand that creases from folding can be an issue. In most cases, they will naturally smooth out over time, especially when exposed to sunlight or gentle heat. You can also try lightly steaming the cover or laying it flat to help remove the creases. If the issue persists, please feel free to raise a ticket from your account or contact our support team, and we’ll be happy to assist you further.
Did not start manufacture until I approved their mock up and sizes, Would not hesitate to recommend this company to anyone. Do not be put off by headquarters in USA or manufactured in China. Excellent service, excellent product.
Hey Alan! Thank you for your kind words and for taking the time to share your experience! We're pleased to hear that you found our service and product quality excellent. Ensuring that our customers approve every detail before production is a key part of our commitment to delivering exactly what you need. We truly appreciate your recommendation and your trust in us. If there's anything else we can assist you with in the future, please don’t hesitate to reach out!
Great service and product. Second order so far for seat covers. Highly recommended.
Hey Anne! We’re thrilled to hear that you’re happy with your seat covers and had a great experience with our service! It’s wonderful to know that the fit and quality met your expectations. Thank you for your continued support and recommendation. We look forward to serving you again in the future!
Goods arrived were not as described on not what I ordered. I set out my complaint in an email on the 11th March and after trying to explain to five different people over 90 minutes, one call was 60 minutes alone as I was passed from person to person, only to be receive an email on the 15th March which only which did not resolve the issues.
Hello Alex, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
A easy process to order, easy. Good clarification from company about requirements
Happy to use again
Hey Mac! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Purchased two clear upv sides for a gazebo I had just built. They arrived before the expected delivery time which I was very pleased about. The quality and fit was excellent. A really good addition to our outdoor space.
Hey Graeme! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything seemed easy, will await delivery to see final product.
Hi Mr. Hawker! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Many covers fall apart after a couple of years usage. Although buying a custom-made cover like this is more expensive, I expect it will prove to be worth it.
Hi Ryan, Thank you for your feedback! We completely understand your concerns, and we’re confident that the custom-made cover you’ve purchased will provide the durability and protection you’re looking for. While custom products may have a higher upfront cost, they are designed to offer superior quality and longevity.
It does what it says on the cover so to speak! We wanted to keep our heating costs down and needed to insulate a hot wash for our business. Good job done
Hey Caroline! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The specification was pretty easy and I got a bespoke plan with my dimensions before I gave the go-ahead. The cover was made and sent from India, not the UK, but the delivery was quick and everything was fine.
Hey David! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The new covers fit perfectly, arrived very quickly and the quality of the material is great.
Hey Andy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Have been looking for a cover for a non standard table. Ordering on line was very easy and really pleased with the cover when it arrived. It was quite pricey but good quality so should last a few winters. It's light and easy to put on. Really please so far.
Hey Lesley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very positive experience. Easy to order and package arrived reasonably quickly and well protected
Hey Adam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Libby, we sincerely apologize for any inconvenience caused regarding the process and communication. We strive to make the experience simple and easy but recognize there is always room for improvement. Your feedback is valuable, and we will certainly consider it to enhance our service.
Regarding your concern, the material was shipped as per the specifications listed on our website. Since it has a TPU coating, it may feel slightly harsh. However, we offer a free material swatch kit on our website, allowing customers to review the material before ordering.
Additionally, due to the nature of the product, creasing is unavoidable, and since each order is custom-made, standardized folds are not possible. However, the creases will naturally loosen over time with use. We truly appreciate your feedback and will take it into account to improve the customer experience. We're pleased to hear that you appreciate the concept of a made-to-measure cover!