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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I'd been looking for a cover for my outside kitchen BBQ and thought I'd have to get an expensive bespoke one made but came across these guys. Extremely easy to order with the pre drawn samples and then being sent drawings before production and delivery was very simple, fast and of great quality. Highly recommend.
Great communication & customer service, The production arrived as described on line perfectly suitable for the purpose purchased
Great fabric, well made, but too big, they look messy and are far too long. I think they will quickly deteriorate as they are sitting on the wet tiles, so not convinced they will last as long as they should for the money
Some mis-communication with delivery was frustrating and explained away by automated emails? I had not realised the product was nanufactured and dispatched from India. However, the product itself is of the highest quality and extremely well made.
This company seems to be the only one which could provide a cover tailored fur a slightly longer than usual bench.
The goods I ordered have not arrived despite emails from the provider giving a date of delivery
I had never heard of this company but searched for "Gazebo clear side sheets" and they came up. Made to measure and excellent quality. They are easy to communicate with and I would thoroughly recommend them.
Quality of material was better than I expected. I wanted this to go around my gazebo/hot tub. So light weight, perfect. The only reason I didn't give x5 stars is delivery time. Much longer than i was told/ expected.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date