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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I found it straightforward to purchase my made to measure recliner garden chair covers. Communication was good but did arrive before estimated delivery date. Purchased the best and very pleased with quality, would purchase from this company again.
Not delivered as promised with no communication about any delay. I had to chase for a disinterested response. Half hearted apology. They are not to be trusted, don't waste your money
The covers I ordered arrived and I am very pleased with them. They are the right size, they are well made and seem robust - just what I need. However, they took forever to arrive. It is true that there was a wait anticipated. I was advised that it would take over a month for the covers to arrive. I was given a date of 4th December. Fine. However, the 4th arrived and went. I waited a week and then contacted their office explaining that I was still waiting. They were very nice and advised me there was a problem and that I would get the covers soon. I waited more than another month. They arrived in the middle of January. Long time to wait.
I ordered and paid for these items at the beginning of November 2020 and although I have been promised several delivery dates I still have not received my order
Hello Paul. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
From our internal notes we see that our support team did put in an expedite request each time you contacted us. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product. We are also happy to note that your second order placed in March was delivered within a week - almost 3 weeks earlier than promised. We trust you are happy with this purchase as well. We value your time and business, and thank you for choosing Coversandall.
Easy website to negotiate. Followed instructions regarding measuring item. Received information as to progress of order. Very good fit and looks well made. A little on the expensive side bit it was custom made. Now unsubscribed as received too many emails, don't mind one a month to keep you informed but unhappy to get more more or less every other day.
Quick/responsive to sales queries and resultant high quality work. I'm expecting the cover will last me well.
They could not have been more helpful.
Excellent product and I'm sure they even tidied my art work.
Awesome
Was a bit concerned about the time taken to respond to my specific details but the attention to detail is excellent and the products received are first class for quality and fit.
Excellent from start to finish, the chat rooms are very good I had a response straight away.
Ordering was was very easy.
The delivery came early.
And the cover is excellent, it fits a treat as well.
I would highly recommend this company.
Easy to use website and confident in placing the order.
Initial delivery estimates were long - around 4 weeks - but the cover arrived in around 2, which is good from India.
The cover was perfectly sized and made of good quality material, which feels heavyweight and durable.
I ordered the Tarpaulin covers with bespoke measurements, printing and ringlets
The whole way through the process, the team were very helpful and ensured that I did order exactly what I needed
Shipping was fast and even arrived1 week before the initial estimated time, so was very pleased
These are great! Quality is excellent, just what I needed to put sides on my pergola. The delivery was slow (but then we are in a pandemic!) and communication from Covers&All was regular which kept me updated. Totally worth the wait. I have already recommended Covers&All to a neighbour and would recommend to anyone who needs custom covers.
Excellent service, very high quality product, only trouble was my measurements were wrong. I will re -order measuring correctly. Very impressed with speed of service.
Excellent communication. Promptly sent a drawing of the design to check it was correct and then informed me it would be delivered to me in the UK a little earlier than quoted and in fact it arrived well ahead of the anticipated date. Just what I wanted.
Quality bespoke cover which fits perfectly, was produced quickly and arrived shortly
Excellent product choices, prompt delivery.
Purchased these foam pads to use as an inner to make narrowboat porthole bungs.
Very happy.
We ordered a cover for our BBQ which flew away due to excessive winds - for our second home. It has arrived faster than anticipated thank you. Just need to get there and try it out but in a national lockdown! Thank you for great communication throughout and prompt delivery despite the circumstances nationally.
Back in November I ordered two Christmas tree bags to store my Christmas trees and ordered because these looked far stronger than others I'd purchased.
I received a email stating that the order had been dispatched and would arrive on the 30th December but when my order hadn't arrived the first week in January I started to get concerned, this concern was compounded further when I realised the money had been paid to a printing company with a completely different to Coversandall.co.uk who I ordered from and then alarmed at all the bad reviews of people who'd never received their orders.
I telephoned their number which is a automated system, but everything I chose a option it went back to the beginning.
I then managed to "Talk" to someone through the online chat system and told them my concerns and disappointment at lack of delivery, I was then told my order would be dispatched the following day, they could not explain why I'd already had a email several weeks prior stating it had already been dispatched.
I then went through PayPal to tell them the same thing and amazingly got a email the following day saying my order had been dispatched.
The bags arrived a week later, from India!
The bags themselves are excellent, well made, large and strong but there's a lot of odd and unanswered questions.
Why are they trading as Coversandall.co.uk when the product comes direct from India?
Why is the money paid through a printing company?
Why can you not phone them?
I realise that with the covid19 situation companies are having issues with deliveries but 7 weeks?
I do wonder that if I'd not complained and taken the precaution of paying through PayPal whether I'd have my order now?
As I say the product itself is excellent but I won't be ordering from this company again.
Hello Stephanie. First, please accept our sincerest apologies for disappointing you with your Coversandall purchase. While it may not alleviate your dissatisfaction, kindly allow us to take this opportunity to respond to your concerns.
We are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. We neither hide nor advertise this fact, because we have learned that it is not relevant to our customers as long as they receive a high quality product. The UK web domain simply helps us use language and currency suitable for customers in the UK. Also, our parent company is DESIGN PRINT BANNER LLC and in some cases you may see this as the merchant name on your PayPal / Credit Card invoice. It is not uncommon for an eCommerce company to have a legal name that differs from the website name.
You may have received an email with the subject "Your Order Has A New Delivery Date" however, the only "dispatched" email we sent was on 5 January when we actually shipped it.
All our covers are handmade; regrettably, inconstant circumstances led to unanticipated backlog in production due to which your order was shipped a week late. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We also apologize for the difficulties you faced while trying to reach us, and certainly understand the apprehension this must have led to. Like every business, we have been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are sorry to see you go. If there is something we can do to change your mind, or if you have additional comments / questions, please feel welcome to write to us at feedback@coversandall.com.
Was a bit skeptical given price, but the product that arrived is genuinely bespoke, great quality and fits like a glove.
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Hello Paul. Please accept our sincere apologies for the 1-week delay in your order, half of which was transit delay. We certainly understand the disappointment this must have caused.
We also apologize if our support did not meet your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
We trust you are satisfied with your Heavy Duty Custom Tarpaulins. If there is anything else we can assist you with, please feel welcome to write to us at feedback@coversandall.com