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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The covers were very high quality and a perfect fit, I would definitely recommend covers and all, in fact I will be ordering some more in the future.
Thank you!
Delivered really quickly, superb quality. Exactly what I ordered. Thank you.
Cover arrived today, and its brilliant!
Would definitely recommend "Cover & All UK"!
Is coverall a legit company I have not received my order and if it isnt delivered soon or my money refunded I will be taking this further and speaking to my lawyer...
Hello Catherine. Your order was placed on 16 January with Free Shipping for delivery by 11 February. We dispatched it on 28 January and also notified you via email. Per the UPS tracking page it was delivered on 12 February.
We are unable to locate any communication from your registered contact details inquiring about your order.
Please note that we use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We trust you are happy with the Outdoor Vinyl Curtain you purchased. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Quick & efficient service. My order was delivered slightly earlier than expected which was a good surprise.
I've ordered a number of covers for various items and all the covers have been of good quality.
The experience with the company is excellent but i have yet to receive my order. I believe it it due to the shipping company and the problems with brexit in northern ireland. I contacted them 2 days ago to ask them to follow it up and when i try to look up tracking number it has been sitting in englang now for 7 days with no movement and no expected delivery date.
Hello Catherine. We are sorry for the inconvenience this must have caused.
We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
Per the UPS tracking page, your order was delivered on 15 February. We trust you are happy with your custom curtains. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Good website, easy to enter measurements (although a metric option would have been nice) once ordered the company then sent me an exact drawing on how the cover(s) should look as they were custom sizes. Good delivery time, good quality material (18oz) overall pleased
Side panel for patio arrived in Scotland in less than 2 weeks and appears to be the right size and well made! Positive experience from start to finish.
Excellent communications from the customer design team based in the UK from start to finish. Prices very competitive relating to the different products hence why I choose this company. The only issue I had was with the manfacturing team is based in India to which I understood to be UK based. However, the cover arrived 4 days over due as advised by UPS and the delivery info was quite poor regarding tracking "BUT" this is no fault of the company in the UK. The cover received was a very good fit and I'm very pleased with it's appearance and durability. I do plan to place another order at some stage for something else but will now be prepared for a longer delivery time.
Hello David. Thank you for taking the time to share your all-round feedback.
The location of our current production unit (India) is mentioned in our FAQ section.
We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
We are glad you like your custom cover and look forward to delighting you again with your next order! Thank you for choosing Coversandall.
Excellent product and service would recommend, however, annoying survey form with minimum characters
Made to measure service at a very competitive price. Detailed drawings and confirmation of dimensions prior to manufacture was good along with custom options was excellent.
I specifically ordered with the company as it advertised delivery before Christmas. I didn't receive all of my order until the end of January. The products are as described and well packaged and I was refunded my delivery costs though so some positives.
Hello Penny. Please accept our sincere apologies for failing to meet the promised delivery times. We understand the disappointment this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are glad you liked your Outdoor Vinyl Curtains and hope you can consider giving us another opportunity in the future. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com
Delivered 2 weeks early and can not understand the bad reviews as is exactly what I ordered for size and design
These people pretend to be in the uk but are actually in India, they don't communicate at all with the customer, ignoring you like you don't exist.
Changing delivery dates that just can pass bye.
And in there so called terms. They DONT accept REFUNDS OR RETURNS
SO KEEP AWAY
Hello Leslie. Your order was placed on 4 January with Free Shipping for delivery by 5 February. Per the UPS tracking page, it was delivered on 1 February. We also offer faster turnaround options - Standard Ground, Express, Priority. You can choose the desired turnaround based on the cost and delivery date displayed next to each option.
We are a global business headquartered in the USA. The location of our current production unit (India) is mentioned in our FAQ section. It is also freely disclosed if inquired, though we have learned that it is not relevant to our customers as long as they receive a high quality product.
We communicate with our customers for any clarification required with their order. If the order is straightforward we don't bother you. However, our support team is available 24x7 via our phone and chat helplines for any questions you may have, before or after placing your order. There is no record of any communication from your registered contact details.
Each product is passionately handcrafted exactly as ordered. Since it is bespoke, we do not accept returns in the absence of any error from our side. When it is demonstrated that a product is faulty, we offer a replacement or a refund (without asking for the bespoke product back since it is of no use to us).
If you have a specific issue with your order, please feel welcome to write to us at feedback@coversandall.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juliet. Thank you for the rating and feedback on your recent Coversandall experience.
We are sorry for the two-day delayed delivery due to production issues. Your patience and understanding are greatly appreciated. Note that we also offer faster turnaround options - Standard Ground, Express, Priority - you can select the desired turnaround based on the delivery date and cost displayed next to each option.
Regardless of the turnaround you choose, we always aim to dispatch every order as quickly as possible.
We are glad the product exceeded your expectations and look forward to delighting you again with your next order! Thank you for choosing Coversandall.