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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Well thought out web page for specifiying order requirements. Sensible price. Good communication. Decent delivery time. Very pleased with the actual cover - exactly what was wanted, and it looks very good on the patio.
I ordered some cushion covers for some outdoor furniture.
It was all bespoke sized.
The online chat forum was very responsive and the cushions were delivered on time and exactly as ordered.
We have been really impressed and very pleased with our new cushion covers.
Thank you to the team for the service and product.
Product came as described. I was conscious of the negative reviews but im pleased with my order.
Ordering great, follow up communication great, delivery communications great - BUT THE COVER I ORDERED HAS NOT ARRIVED
After a long wait interspersed with unsolicited advertising from Cover & All, I have finally received this item, only to find that it has a health warning hidden inside the zip. It apparently contains toxic substances. There was no warning of this on the website, but, much more seriously, I seem to have purchased a product that endangers the health of those who make it. This is clearly not an ethical purchase and I am very annoyed at being inveigled into making it.
The Cover was perfectly made, arrived well-before the delivery date that was given and it was superbly made. It was exactly what I wanted and fits perfectly. I also received a bag to store the Cover in and this was just as good as the item itself. Thank you very much indeed.
Ordering and quality of item 5 * - no issue whatsoever.
My only disappointment is that I thought I was purchasing from UK - appears not!
Hello Janine. Thank you for the rating and feedback on your Coversandall purchase.
We are a global business headquartered in the USA. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed if inquired.
We are glad you liked your custom cushion covers and look forward to delighting you again with your next order! If you have additional comments or questions, please feel welcome to contact us anytime via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Small delay in delivery but I was kept up to date with progress. Product looks to be of a very good quality
Cheap covers never stay out. This is a great solution.
Fast efficient service and the made to measure replacement covers for my garden furniture are of excellent quality and finish. Far exceeded my expectations, 100% satisfied.
Arrived when promised. I am delighted cushion covers are very well made & look great. Thank you
Nothing much to say other than the product matched my expectations!
Received on time and happy. Colour not quite as expected (beige is more of a sand colour) but challenging when shopping online.
Hello Jon. Thank you for the rating and feedback on your Custom Triangle Sun Shade purchase.
We are sorry if the colour did not turn out as you expected. Since colour names are subject to interpretation, we have added thumbnails depicting each shade. Please see below a direct link to the Beige shade of this material:
https://cdn.coversandall.co.uk/wysiwyg/swatches/store_4/Beige1_1_.jpg
If you have additional comments or questions, please do not hesitate to write to us at feedback@coversandall.com. Attaching a picture of the product in natural light may also help us understand your concern better.
I have made a complaint regarding the damage cover and have chase up twice and are still waiting for there response.
Hello Darren. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We package each product as securely as possible. Regrettably, sometimes a product gets damaged in transit due to improper handling of the package. While we have no control over this, we accept full responsibility for delivering the product safely to you. Per your conversation with our Quality team, we have issued a replacement which was delivered on 24 March. We trust everything is in order now. If you can find a (safe) use for the damaged cover, please feel welcome to do so.
Thank you for your patience and understanding while we worked to resolve this for you. We value your time and business.
They built the cover from the manufacturers sizing. It fits perfect and is of excellent quality.
Great service and received the covers much earlier than expected. However I have not got a chance to try the covers yet as the weather hasn't been good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David. Your order was placed on 6 March with Free Shipping for delivery by 25 March. It was shipped on 11 March and we had notified you by email. The tracking number is also available in your Coversandall account.
The review request is managed by a third party service and setup to be sent automatically a few days after your order is dispatched. You can ignore it until you receive your package.
Per the FedEx tracking page, your order was delivered on 19 March (a week earlier than promised). We trust you are happy with your custom rectangle table cover. If you have any doubts, questions or concerns, you are very welcome to reach us via our 24x7 phone or chat helplines. We value your time and business. Thank you for choosing Coversandall.