On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very happy - easy to make the order and product was exactly as described. Delivered ahead of time so totally delighted with the overall experience. Would definitely recommend your company to friends and wound revisit your website for anything further I might require.
Covers arrived two weeks earlier than quoted. They were exactly as We wanted. The customised fitting for the chairs and table were perfect. All the covers were very well made.
Absolutely excellent. Their design engineers recommended that I Re measure so they could make a tailored fit to the shape of the unit. Web site is good and allows you to take a few pictures etc so they know what they are making. 2 weeks later product arrived Very good quality material and perfect fit. Well done guys and I will be recommending to anyone that needs a replacement or bespoke covering made.
Good but some confusion on offer for 1st order. Did not include free delivery as expected
Really great service and covers are well made and made to measure so fit perfectly
Although the covers come from USA and take a little longer to arrive, the quality is good and the covers are worth the wait. At long last I have a number of covers in the same colour and of same good quality. There is nothing this company cannot make a cover for
Easy to navigate and give measurements
I ordered covers for my outside seat cushions as I have never been able to get ones to fit my furniture. Arrived quickly & the quality is amazing! I'm really pleased with them & they look great!
Good from start to finish.
Excellent product. Would use again.
Definitely recommend to others.
Easy we'd site good service I'm 73 and found the service easy and reliable
This is not an English company! It is an Indian company ‘hiding' behind a UK web address. The cover has not been produced as specified - I requested a drawstring and ended up with a ‘clip'. Delivery is farcical - originally delivery was advertised as 3 to 5 days but at order confirmation it turned out to be over 2 weeks. Through online chat, email and telephone calls I was offered a Premium delivery service at extra cost. Once I paid the Premium surcharge the confirmed Delivery Date went backwards to 2.5 weeks! Enough said! It took another 5 telephone calls and emails to expedite it to 1.5 weeks!
Just came across this website, and came across just what I had been after.
Just came across this website, and came across just what I had been after.
I ordered a few covers for my balcony cushions. I didn't expect them to be of such good quality so I ordered more for some more cushions. But they came in a different shade of grey. I was disappointed and ordered new ones- and they came in a THIRD shade of grey. By that time I gave up, it was too much hassle to deal with the company and wait for new covers but then out of the blue, I got an email saying they would replace ALL the covers to make sure they were all the same shade of grey. And now they are here and it looks great. They really are of great quality. But a piece of advice, make sure you really get the measurements right which isn't easy sometimes. Double-check 3 rimes!
On line and from previous bags these did not look as the website. They were clear plastic bags with a valve
Hello John. We are sorry to learn that your Air Bags did not turn out as expected.
From what you have described it seems you have received the actual air bag without the outer fabric coating. This does not affect the functionality of the air bag.
Nevertheless, could you please take a picture of the received product and email us at feedback@coversandall.com? Our Quality team will gladly look into this and assist you with an appropriate resolution.
Easy to order custom made product on the website and received frequent status updates for my order.
Delivery received earlier than expected, product quality very good, would definitely recommend.
Appears to be doing the job of keeping sofa dry when it rains but not hugely happy with the fit. Doesn't fit as neatly as I'd hoped, too long/baggy. Good colour though.
Hello Rob. Thank you for taking the time to rate your custom sofa cover purchase. We appreciate your feedback.
Each cover is handcrafted by meticulously following the measurements and instructions you provide while placing the order. Also, as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out." We apologize if this has inconvenienced you however this is done to ensure ease of use.
If you have additional questions or concerns, please do not hesitate to write to us at feedback@coversandall.com. We are always looking for ways to improve our service and would love to hear from you.
The website was easy to use and the ordering process was simple and efficient. Delivery was 2 days ahead of schedule.
The product was exactly what I wanted and looks good in gray.
When I first ordered this and came on trust pilot a few weeks ago I thought ohh no what have I let myself in for. 1 star reviews and apparently comes from India not uk. Well, within 3 days of order I had dispatch details from FedEx, Not sure what all the bad reviews are for as I have just Received a custom sized cover for an L shape rattan corner sofa. I have just opened it up, and it's been delivered quicker than their expected delivery time and wow, what a quality cover. This thing is very durable and fits like a glove. The material is what I would expect of something like an expensive boat cover. I will be using again 100% for a bbq cover and our other sets. Thanks allot
Easy Ordering good contact and delivery as they said would definitely use again and highly recommended
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ian. We are very sorry to learn that you are disappointed with your Coversandall purchsase. Kindly allow us the opportunity to offer a response to your concerns.
We are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. We neither hide nor advertise this fact, because we have learned that it is not relevant to our customers as long as they receive a high quality product. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Your order was placed on 15 March with Standard Ground shipping for delivery by 7 April. This reflects on your order confirmation email as well. We offer faster turnaround options - Express, Priority - but neither of these was selected when you placed your order. Moreover, this date is subject to change upon the finalization of the design (drawing).
As it turned out, your order was delivered on 1 April (earlier than the original Standard Ground delivery date). We have even refunded the Priority fee though we did rush your order ahead of other Standard Ground orders placed the same day.
With regard to the tie down, we apologize if we have applied the wrong one. We request you to visit the product page once and view the example image provided for drawstrings, since it does have a small 'clip' to lock the drawstring. If this is not what has been applied to cover, could you please take a picture of your cover and email us at feedback@coversandall.com? Our Quality team will gladly look into this and assist you with an appropriate resolution.