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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We are extremely pleased with our order. It even came sooner than expected. The quantity is perfect. We have some giant outdoor beanbags which are now 12 years old so our next project for this company is to re cover them in the same colour.
Easy to follow diagrams to ensure the correct dimensions are given for the covers to be made to fit perfectly.
This company is not based in the U. K.; products are not made here or shipped from here as they claim. Mine came dirty and wrapped in kitchen cling film and to top it all off it was the wrong one and didn't fit. When I requested a call back I got a call from a number that said it was coming from Bathgate Scotland, but the woman I was speaking to was actually in Atlanta, Georgia and the cover came from India.
Perfect for my garden furniture cushions really pleased looks like i bought a new garden set
They we very helpful in the design stage. I originally ordered Velcro which in the end was not needed. I was very happy that they immediately said that they would refund me for the unused Velcro.
I am yet to receive my products that were ordered. I was told they were dispatched over a week ago but have seen nothing arrive so far.
Hello Marcus. Please accept our apologies for the delay in your order. We understand the frustration this must have caused.
Your order was shipped in two packages, one via UPS and the other via FedEx. Per the tracking pages, the UPS package was delivered on 1 April and the FedEx package on 6 April. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
We trust you are happy with your custom cushion covers. If you need further assistance, please do not hesitate to reach us via our 24x7 chat or phone support helplines. Thank you for choosing Coversandall.
Recently purchased custom made side panels for pub garden pergola, excellent service from covers&all, great quality product at a fair price. Thank you
My order delivery date kept being delayed. Very frustrating as I rang to explain why I needed the item for an event.
Hello Trevor. We are sorry for any inconvenience this may have caused.
Your order was placed on 15 March with Free Shipping for delivery by 29 March. We also offer faster turnaround options - Standard Ground, Express, Priority - you can select the desired turnaround based on the delivery date and cost displayed next to each option.
This date is subject to change upon the finalization of the design / measurements. Your order is for two items and the information we required for one of them was pending from your side. Upon your request, we did ship the order partially on 25 March (though we normally do not do this). Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com
Very easy site to get around. But have been very disappointed with slow delivery (still not here!) Considering p&p cost of £10.
Hello Bob. Thank you for the feedback on our website.
Your order was placed on 22 March with Standard Ground shipping for delivery by 19 April. Per the FedEx tracking page it was delivered on 7 April, almost 2 weeks earlier than promised! Additionally, the £9.95 charge covers the basic cost of handling and postage (we use only FedEx or UPS for all deliveries). Note that we offer FREE SHIPPING on orders above £49.
We also offer faster turnaround options - Express, Priority - which you can select at checkout based on the delivery date and cost displayed next to each option.
Regardless of the shipping method you choose, we aim to dispatch every order as quickly as possible. As you are aware, we shipped your order on 26 March. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We trust you are happy with the quality of your purchase. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Nothing to say as Nothing has arrived yet. Its only a sample but I'm not sure if it is coming from overseas.
Hello Paul. Your sample kit was shipped on 30 March via UPS. Per the tracking page, it was delivered on 8 April at 10:16am.
We hope you like the samples and look forward to making your first cover! If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
I'm being asked to record a product that hasn't even arrived yet, that should explain my experience fairly well.
Hello James. The review request is setup to be sent automatically a few days after your order is dispatched. You can ignore it until the delivery is completed.
Please accept our apologies for the delay in your order. We understand the frustration this must have caused. As a gesture, we have submitted a partial refund on the shipping charges. Please allow up to 7 business days for it to be processed.
Per your last email dated 8 April, we understand that the package was delivered to the wrong location in the building but has now reached you. This feedback will certainly be shared with our shipping partner. We trust you are happy with your custom cushion covers. If there is anything else we can help with, please do not hesitate to write back.
We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
I'm being asked to record a product that hasn't even arrived yet, that should explain my experience fairly well.
The covers fitted perfectly and are a lot higher quality than the original ones. Also, the zips go across the width and around the corner, making them easier to put on and take off. Thank you.
I ordered a large BBQ cover and a smaller dome shaped kettle BBQ cover to my specific measurements. Both arrived together within a few days and fit perfectly. Excellent products, fair price, quick delivery.
Excellent products and service, they manufactured and delivered a large tarp last year and we are so delighted with the result that we have ordered two more.
Easy to use and follow sizes perfect so could not ask for more
Hello Barry. Thank you for taking the time to provide your feedback. We are glad you like your custom cushion covers!
However, it seems you have inadvertently selected 3 stars (average) as the overall rating. We request you to update the rating accordingly.
If you do have any concerns, please feel free to contact us at feedback@coversandall.com. We will be happy to assist you.
Made exactly to specifications given, excellent communication, quality materials, strong zips - couldn't be happier - highly recommend this company! 5 star service from start to finish
Good service, arrived quicker than first deliver date, good quality, just right for our gazebo, so pleased have ordered another one
Very impressed. Cover & All asked me to check some measurements via their online portal and then sent a scale drawing for me to double check. The cover came on the date advised and fitted perfectly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stacy. We are sorry to note your disappointment.
We are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. Our website does not claim they are made within the UK, and we are unable to locate any phone call from your registered phone number. If you called us from a different number, please share it with us. We will certainly investigate it and refund you in full if you were inadvertently provided incorrect information.
With regard to product issues, your first complaint was that the size is incorrect. We passionately handcraft hundreds of covers each day, and admittedly sometimes we make a mistake. We are firmly committed to making it right when given the opportunity and once the error is established. For this purpose, our support team requested a picture showing the incorrect size using a tape measure. Regrettably, we have not received this yet.
We use shrink wrap to protect the cover in transit. This is common practice and does not affect the performance of the product.
A few days after your original complaint, a different issue has been raised (dust, improper stitching). The cover is made of waterproof material and if at all there is any dust it can simply be wiped off with a damp cloth. Nevertheless, our Quality team will look into your concern and respond shortly. Your patience is much appreciated.