On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A little longer wait than expected until I realised that although it is a uk company the items were shipped from Mumbai
Really bad service. They don't believe you. They keep asking for photos and measurements and photos again an again to validate your complaint. Shoddy workmanship. Pretend they are in England but are in India. Use at your peril.
I ordered a clear curtain and we love it. Customer service was excellent too and the curtain is great quality and a great price; we will now be ordering all the covers for our garden furniture through Cover & All. Great to have a UK company producing such great quality and wide variety of products. Keep the flag flying for British businesses!
Extremely long delivery time, not even here yet! So what else do you need to know?
The team really made the effort to understand the dimensions of my firepit which is a very unusual and unique shape. Product is a good quality and looks built to last.
Product seems very good quality. Excellent fit. Very happy. Order was slightly delayed but in current circumstances totally understandable.
Very thorough process with the supplier double-checking each measurement before completing the items. The product itself (cover max for table and l-shaped chairs) is excellent quality.
Easy to order. The covers produced are very well made from good quality fabric.
Good waterproof fabric. One brass ringlet missing and a little oversized. Ideally a draw string would have been provided. Delivery took longer than expected but we didn't realise it would be shipped from India.
Excellent service hope the product is as good as the service
Excellent service hope the product is as good as the service
Quality product. As expected. Whilst 5 stars I did think it took a little long to arrive, however I knew it would be worth it and it was. So worth the wait.
All very straight forward, received on time, and very pleased with the cover
Very easy website to use. Excellent quality cover, good value.
Fantastic service and great quality, would not hesitate to recommend
Fantastic service and great quality, would not hesitate to recommend
The product was order then we got a email saying shipping was delayed to the 19th of April no product arrived check system no update about new delay. When I contacted them it was me doing the chasing, informed again products delayed, complained and ask for compensation or good will gesture but not interested finally came a week later. Will not use again
Very quick and efficient process. They fitted perfectly and I was very pleased with the quality of stitching especially the zips
Very quick and efficient process. Hope the goods will be as successful
Easy website to use, great follow up questions and the quality is perfect
I wouldn't describe it as an easy process.
Though the result is excellent. After several exchanges post ordering and photos We have Perfect fitting covers for my out door furniture. No need to take the cushions in each night. The Cover fits perfectly with them on. And in my opinion good value.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date