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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The ordering system online was confusing - and I fluffed up the measurements - i. E. ordered a bigger top section on the curtains than I needed. However it worked out, as we had to trim the top and overall the effect was better than using the eyelets.
However... there were 3 outdoor curtains in a row, with a central clear window - and NONE of them matched up! The eyelets were not in the same place and the clear windows were at least 1" out. ALSO they were not cut straight! So to make sure they hang straight - the windows are wonky... quite obviously.
The price was good - but this is why - the quality is far from satisfactory. However, seeing as they come from India, we cannot return them without huge expense, so we have made it work as best we could.
After a brief online search to buy a cover for our new fountain, we accepted we would need to have one made to measure.
The website is easy to navigate.
Once your request is sent with measurements, material choice, colour choice and photo of item to be covered, the company will add 1 to 2 cm to the dimensions so the cover will fit properly.
A few days later you will be sent an image of your request, with measurements, to ensure your order has been received correctly.
A date will be notified to you when your item will be delivered. Ours arrived earlier than expected.
We agreed that the material is of excellent quality, well made and fits perfectly.
Covers did not arrive when they said they would and when queried told the first set made had not passed quality control and I should be glad they were checked and sent back to be remade
I ordered grey and colour is more green, contacted company on numerous occasions and no reply
Easy to place orders and good instructions on measurements
Easy to place orders and good instructions on measurements
I ordered some chair covers for my garden set. They were in three sections and Cover & All UK did everything to make sure I got what I needed and I am thrilled with the results. The quality and attention to detail is excellent. It's not a quick turnaround but worth that extra wait.
Covers beautifully made and fit my outside sofa cushions perfectly. Delivery was when they said. Will definitely buy from them again.
Easy to use website got what we ordered excellent quality product
Loved the seat covers, the quality is really good and they are rain proof which has been tested with the British weather. Easy to order but the lack of delivery time was a let down as the estimated date was passed by nearly two weeks and no updates.
Would recommend.
Amazing. The website was very easy and simple to use. The cover was made to measure! Thank you.
Great custom product (fire pit cover) at a good price, delivered on time. Very good communication. The website was very easy to use and the service was excellent.
No contact from them despite the order being 3 weeks late. I contacted them on several occasions
Really pleased with the quality, delivered when promised - good value for money. Very happy.
Covers were easy to order and they come in a range of fabrics and colours to suit your needs.
The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.
Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.
Bought this cover to go on top of my pergola it gives just the right amount of shade from the sun I can sit out in the afternoon without getting the full glare of the sun
Fast and efficient service, very quick to reply to my enquiries with polite and pertinent information. Will definitely use again and can recommend to anyone.
Great quality covers I'm really pleased if I had one negative it would be that I wish they had more colours to choose from. Saying that we are very happy with the service and they fit perfectly.
Great website to help with ideas and templates, followed up by a team who really want to get your order right (I was contacted for clarification and then provided a PDF design).
The covers have arrived and the material is very high quality and strong.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date