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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
671
value
17
shipping
17
quality
3,440
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14,802 reviews

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GB
1 review
0 helpful votes
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Great
April 29, 2021

Great quality. Great customer service. Just what we were looking for!

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Not bad - but not great!
April 29, 2021

The ordering system online was confusing - and I fluffed up the measurements - i. E. ordered a bigger top section on the curtains than I needed. However it worked out, as we had to trim the top and overall the effect was better than using the eyelets.

However... there were 3 outdoor curtains in a row, with a central clear window - and NONE of them matched up! The eyelets were not in the same place and the clear windows were at least 1" out. ALSO they were not cut straight! So to make sure they hang straight - the windows are wonky... quite obviously.
The price was good - but this is why - the quality is far from satisfactory. However, seeing as they come from India, we cannot return them without huge expense, so we have made it work as best we could.

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Better than expected.
April 29, 2021

After a brief online search to buy a cover for our new fountain, we accepted we would need to have one made to measure.
The website is easy to navigate.
Once your request is sent with measurements, material choice, colour choice and photo of item to be covered, the company will add 1 to 2 cm to the dimensions so the cover will fit properly.
A few days later you will be sent an image of your request, with measurements, to ensure your order has been received correctly.
A date will be notified to you when your item will be delivered. Ours arrived earlier than expected.
We agreed that the material is of excellent quality, well made and fits perfectly.

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Late supplying
April 29, 2021
Updated review

Covers did not arrive when they said they would and when queried told the first set made had not passed quality control and I should be glad they were checked and sent back to be remade

Date of experience: April 29, 2021

Very good
March 28, 2021
Previous review

Very good

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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Awful colour
May 29, 2021

I ordered grey and colour is more green, contacted company on numerous occasions and no reply

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Easy to place orders and good instructions on measurements

Date of experience: April 29, 2021

Easy to place orders and good instructions on measurements
April 19, 2021
Previous review

Easy to place orders and good instructions on measurements

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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Excellent Service
April 29, 2021
Updated review

I ordered some chair covers for my garden set. They were in three sections and Cover & All UK did everything to make sure I got what I needed and I am thrilled with the results. The quality and attention to detail is excellent. It's not a quick turnaround but worth that extra wait.

Date of experience: April 29, 2021

Easy to order
April 3, 2021
Previous review

Easy to order

Date of experience: April 3, 2021
GB
1 review
0 helpful votes
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Very very happy
April 29, 2021

Covers beautifully made and fit my outside sofa cushions perfectly. Delivery was when they said. Will definitely buy from them again.

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Cover for garden chairs
April 29, 2021

Easy to use website got what we ordered excellent quality product

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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Excellent
April 28, 2021

Easy to follow and place an order. Good choice of materials and options. Have received our cover for our garden table and chairs and fits well.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Quality products
April 28, 2021

Loved the seat covers, the quality is really good and they are rain proof which has been tested with the British weather. Easy to order but the lack of delivery time was a let down as the estimated date was passed by nearly two weeks and no updates.
Would recommend.

Date of experience: April 28, 2021
India
1 review
0 helpful votes
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A perfect, bespoke cover
April 28, 2021
Updated review

Amazing. The website was very easy and simple to use. The cover was made to measure! Thank you.

Date of experience: April 28, 2021

Amazing
April 11, 2021
Previous review

Amazing. Very easy and simple to use.

Date of experience: April 11, 2021
GB
1 review
0 helpful votes
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Great custom product (fire pit cover) at a good price, delivered on time. Very good communication. The website was very easy to use and the service was excellent.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Poor Customer Service
May 28, 2021

No contact from them despite the order being 3 weeks late. I contacted them on several occasions

Date of experience: April 28, 2021
New Jersey
1 review
0 helpful votes
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Great service
April 28, 2021

Really pleased with the quality, delivered when promised - good value for money. Very happy.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Good replacement covers
April 28, 2021

Covers were easy to order and they come in a range of fabrics and colours to suit your needs.

The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.

Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Pergola cover
April 28, 2021

Bought this cover to go on top of my pergola it gives just the right amount of shade from the sun I can sit out in the afternoon without getting the full glare of the sun

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Top class.
April 28, 2021

Fast and efficient service, very quick to reply to my enquiries with polite and pertinent information. Will definitely use again and can recommend to anyone.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Very Happy
April 28, 2021

Great quality covers I'm really pleased if I had one negative it would be that I wish they had more colours to choose from. Saying that we are very happy with the service and they fit perfectly.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Great attention to detail
April 28, 2021
Updated review

Great website to help with ideas and templates, followed up by a team who really want to get your order right (I was contacted for clarification and then provided a PDF design).
The covers have arrived and the material is very high quality and strong.

Date of experience: April 28, 2021

Great website
April 8, 2021
Previous review

Great website

Date of experience: April 8, 2021