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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
671
value
17
shipping
17
quality
3,439
This company responds to reviews on average within 0 days

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14,802 reviews

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GB
1 review
0 helpful votes
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Sofa cover
April 28, 2021
Updated review

Efficient and accurate, despite it being an awkward shape

Date of experience: April 28, 2021

Efficient
March 19, 2021
Previous review

Efficient

Date of experience: March 19, 2021
Washington
1 review
0 helpful votes
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Nice product
April 28, 2021
Updated review

Really good super quick to order great you can have it custom made great customer service

Date of experience: April 28, 2021

Really good super quick to order great you can have...
April 5, 2021
Previous review

Really good super quick to order great you can have it custom made

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Exactly what I needed.
April 28, 2021
Updated review

The replacement outdoor cushion covers were well-made and custom-fit perfectly. Delivery within two weeks. My only wish is that there were other colour options.

Date of experience: April 28, 2021

Good website and custom options
April 11, 2021
Previous review

Good website and custom options

Date of experience: April 11, 2021
GB
1 review
0 helpful votes
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Shocking from start to finish (well almost as they put the wrong delivery address so not received item yet)
Order has taken over 3 months due to a design tram that can't understand my instructions due to language barrier

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great quality, quick turnaround
April 27, 2021

I am very pleased with our bespoke cover - we have a modular sofa, therefore off-the-peg covers were not going to work and we wanted something that was of good quality. The website was straightforward (although it could have been in metric) and the turnaround in getting it delivered was quick. We would certainly use Cover & All again.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Disaster! Bike swamped!
May 27, 2021

I couldn't believe that after 6 measurements and a picture of my bike the mess that arrived for my birthday! I gave them a measurement of 31ins at the handlebar and they kept that width for the whole length of the cover. I paid £140 for a fitted cover which I expected would narrow at each end for the width of the wheels instead it's totally swamped! What a mess, so much for their expert team analysing the picture I sent.
Their measurement system is at fault, it needs to include the width of the saddle and the pedals so that a fitted cover is possible.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great product
April 27, 2021

Very impressed with this cover, very well made and prompt delivery

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Excellent!
April 26, 2021

I was a bit surprised to find that the products I ordered would be made and shipped from India, but overall the experience was good. The products are exactly as ordered, and tracking details were available early in the shipment process. It took about a week for the covers to get to FedEx, and a week for them to arrive in the UK. Overall I'm very satisfied with the experience and would definitely order again. Thanks.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Bad customer service
April 26, 2021
Updated review

Delivery 11 days late. This was a Birthday Present for our Grandson. Arrived 8 days late after his Birthday. Will never use this company again. Wrong address given to Delivery carrier FEDEX. When order eventually arrived. Package was very damaged, but thankfully contents ok.

Date of experience: April 26, 2021

Thank you
March 29, 2021
Previous review

Thank you

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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Excellent
April 25, 2021
Updated review

Very easy website to use and also a good chat help line

Date of experience: April 25, 2021

Very easy website to use and also a good chat help...
April 9, 2021
Previous review

Very easy website to use and also a good chat help line

Date of experience: April 9, 2021
GB
1 review
0 helpful votes
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New covers for cushions (garden furniture)
April 25, 2021
Updated review

Great quality product - so pleased with the covers

Date of experience: April 25, 2021

Good website
March 28, 2021
Previous review

Good website

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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Chased many times, told on its way, then in production, then would be sent, almost 4 weeks after order it was shipped

Date of experience: April 24, 2021
GB
1 review
0 helpful votes
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Bespoke covers at a great price
April 24, 2021

Excellent service, very good product for a fab price

Date of experience: April 24, 2021
GB
1 review
0 helpful votes
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OUTSTANDING SERVICE!
April 23, 2021
Updated review

I was so impressed with this service - the attention to details was exemplary. I placed an order for an unusual shaped gazebo roof and measured very accurately but the team of designers at Covers & All asked me to check a specific measurement which I did and they were correct. I was very impressed that they went to the trouble of double-checking with me. I am absolutely delighted with the new roof covering - a perfect fit. Thank you!

Date of experience: April 23, 2021

So far, so good
March 24, 2021
Previous review

So far, so good.

Date of experience: March 24, 2021
GB
1 review
0 helpful votes
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Swing Chair
April 23, 2021

Covers are perfect, being able to order eact measurement is amazing. Quality much better than I expected for price!
Definitely recommend.

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Great product but
April 23, 2021

Would have been lovely to have the zip the same colour as the material
And the charge on my visa statement showed a different name, which is confusing

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Excellent
April 23, 2021

Excellent reliable service and high quality material and product

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Cushions
May 23, 2021

I ordered the wrong colour and had time to change my order which I did but they said it was to late so covers no good to me

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Took a little longer to arrive than first communicated but I am very pleased with the quality of the new covers. They've totally transformed my garden furniture. Very happy.

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Brilliant covers
April 23, 2021

Great service, perfect covers. They checked one measurement with me then the covers were made and delivered really quickly. I'd been looking for an outside storage cupboard but they were too big and far too expensive. These covers are perfect.

Date of experience: April 23, 2021