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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Really good super quick to order great you can have it custom made great customer service
Really good super quick to order great you can have it custom made
The replacement outdoor cushion covers were well-made and custom-fit perfectly. Delivery within two weeks. My only wish is that there were other colour options.
Shocking from start to finish (well almost as they put the wrong delivery address so not received item yet)
Order has taken over 3 months due to a design tram that can't understand my instructions due to language barrier
I am very pleased with our bespoke cover - we have a modular sofa, therefore off-the-peg covers were not going to work and we wanted something that was of good quality. The website was straightforward (although it could have been in metric) and the turnaround in getting it delivered was quick. We would certainly use Cover & All again.
I couldn't believe that after 6 measurements and a picture of my bike the mess that arrived for my birthday! I gave them a measurement of 31ins at the handlebar and they kept that width for the whole length of the cover. I paid £140 for a fitted cover which I expected would narrow at each end for the width of the wheels instead it's totally swamped! What a mess, so much for their expert team analysing the picture I sent.
Their measurement system is at fault, it needs to include the width of the saddle and the pedals so that a fitted cover is possible.
I was a bit surprised to find that the products I ordered would be made and shipped from India, but overall the experience was good. The products are exactly as ordered, and tracking details were available early in the shipment process. It took about a week for the covers to get to FedEx, and a week for them to arrive in the UK. Overall I'm very satisfied with the experience and would definitely order again. Thanks.
Delivery 11 days late. This was a Birthday Present for our Grandson. Arrived 8 days late after his Birthday. Will never use this company again. Wrong address given to Delivery carrier FEDEX. When order eventually arrived. Package was very damaged, but thankfully contents ok.
Very easy website to use and also a good chat help line
Great quality product - so pleased with the covers
Chased many times, told on its way, then in production, then would be sent, almost 4 weeks after order it was shipped
I was so impressed with this service - the attention to details was exemplary. I placed an order for an unusual shaped gazebo roof and measured very accurately but the team of designers at Covers & All asked me to check a specific measurement which I did and they were correct. I was very impressed that they went to the trouble of double-checking with me. I am absolutely delighted with the new roof covering - a perfect fit. Thank you!
Covers are perfect, being able to order eact measurement is amazing. Quality much better than I expected for price!
Definitely recommend.
Would have been lovely to have the zip the same colour as the material
And the charge on my visa statement showed a different name, which is confusing
I ordered the wrong colour and had time to change my order which I did but they said it was to late so covers no good to me
Took a little longer to arrive than first communicated but I am very pleased with the quality of the new covers. They've totally transformed my garden furniture. Very happy.
Great service, perfect covers. They checked one measurement with me then the covers were made and delivered really quickly. I'd been looking for an outside storage cupboard but they were too big and far too expensive. These covers are perfect.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date