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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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No products delivered. Paid extra for postage. Called company. Told product date had been moved. Still waiting despite tracking saying products are 'out for delivery'... has been the same message for days. Would not recommend.
Quick and accurate service. Well made cover which looks as if it will be very serviceable.
We were looking for a cover for the wheel on our boat and came across Cover & All UK. Whilst they were not nautical cover specialists they did have a bespoke service we thought we would try. It was easy to order and well priced, the team came back to us twice to check our measurements to make sure it was all correct, good job they checked as we were slightly out! It arrived in good time, the material quality and finish is excellent and it fits really well! We are delighted with our cover and would recommend Cover & All UK!
Manufactured in India - no problem. Shipped from India meant a three week delivery lead time - I can live with that. However, was not delivered and I only received an explanation when I emailed to chase up about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.
Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.
Incredible value for money and they look excellent. Requested Velcro ties to roll up the sides which were also fitted. At no extra charge. Fantastic serv- thank you
Hello Paul. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cover!
It seems you have inadvertently selected 2 star (poor) as the overall rating. We request you to update the rating accordingly.
If you do have any concerns, please feel welcome to contact us at feedback@coversandall.com. We will be happy to assist you.
A very detAiled service to ensure the covers were exactly the right shape and size (which they were!). Delivery was maybe a bit slow, arriving 5 weeks after ordering, but worth the wait.
Not impressed so far, the order was placed 16/4 and it has not arrived after 4 weeks.
Hello Neil. We are sorry to note your disappointment.
Your order was placed on 16 April with Standard Ground shipping for delivery by 10 May. It was dispatched on 5 May and with a typical transit time of 3-4 days it should have reached you on time. Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Upon receiving your complaint on Friday, 14 May, we immediately escalated this to our account manager at UPS. Per the tracking page, your order was delivered on Monday, 17 May at 10am. We trust that you are happy with your custom sun shade. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline.
After waiting for so long for my order, I honestly was expecting more.
Perhaps choosing a more discreet color for the stitching (and not a cheap black line) would have pleased me more.
Hello Elsa. We are sorry to note your disappointment.
Regrettably, due to unexpected production issues your custom cushion covers were shipped a week late and further delayed in transit. Please accept our sincere apologies for the delay.
With regard to the stitching, we use either black or white thread depending on the colour of your cover. Since your selected colour is Charcoal Grey, we used a black thread. Nevertheless, we appreciate your feedback and have shared it with the team.
If there is a specific defect in the covers, please feel welcome to write to us at feedback@coversandall.com. We are committed to replacing any product that has been not fabricated as ordered.
Great and easy to measure and select the right product, The Item arrived way ahead of their due date. Super fast delivery & the packaging was super quality.
Great and easy to measure and select the right product
Disappointed after a long wait to find sail received with wrong dimensions and imperfect finish ( run in stitching mid sail
Order in April and given a date of 5 May. Contacted them on the 3rd May as hasn't received any shipping details and told date had changed and apparently everyone got an e-mail but someone had forgotten me. Also product comes from India so if you live in Northern Ireland expect to be told of delays but that doesn't bother shipping company who delivered on the wrong day. They told me Wednesday but I knew I would be out so changed in to Thursday but they still delivered on the Wednesday. Just fortunate I was in.
I couldn't be more pleased with my outdoor sofa cover, bit nervous as I had to submit the measurements myself, but it fits fine, great quality good weight and very well made, I couldn't be happier
Ordering was easy, I was kept up to date on progress and when the covers arrived they were of good quality and I am confident that they will last. Lovely colour too.
Thank you!
Great product, just took a bit of time to get the drafts all sorted for the design.
Second order placed, easy to place. Quality of first order very good
Second order placed, easy to place. Quality of first order very good
Would definitely purchase again, however I would improve your packaging as the product was severely creased which I'm hoping comes out once stretched. Overall good quality.
Ordered on 02/04/21 - meant to be delivered 26/04/21 to get a text that they couldn't get hold of the material for the cushion cover about a day before it was meant to be delivered... I'm now still waiting for the product!
No problems at all
Excellent product hopefully protect our furniture for the future
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion cover.
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.