Cover & All UKReviews 3,684

Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.

After order missed 3rd delivery date I discovered that my items were being produced in India not in UK as I had been led to believe
Delivery just kept being postponed & same badly worded email was sent number of times signed by different 'people'

I was nervous to order on line but I needed covers for my rattan.
The company were very supportive and checked everything I had done. Where unsure they asked for photos. Really good job and very pleased.

Easy to negotiate website. Easy to order. Very well made to measure replacement covers for my garden furniture.

Fitted perfectly, as I expected. No problems what so ever

Excellent service and very fast delivery. Product was made to our exact specification and was of a high standard.

Excellent quality product, with excellent customer service, making bespoke cover for an unusually shaped item. You may find a cover cheaper, or one that gets delivered next day, but unless you have it specifically made to measurements you provide, it will look a mess, whereas this item fits perfectly and looks tidy when sitting in the garden.

Easy to order delivery quite slow but perfect covers when they arrived

Recently bought a peleton bike that needs to be used on a ground floor - very large so we will be using in the garage. Given it is an investment piece and needs to be covered we ordered a bespoke waterproof cover. It is very thick and covers the whole of the cycle and screen perfectly. Delighted with the fit and quality.

Not yet received the product that I ordered some time ago. There were several issues with comms.
Delay in advising that material was out of stock and that I could choose an alternative.
Delay in agreeing final sale due to your design team not being able to use my sketch to proof the shape

We were looking for chairs covers. We took measurements as directed and in spite of the fact that the covers were meant to be made with a little slack they did not fit.- so the end result is we have two useless covers.

Ordered a bespoke canopy had images of what is entailed when i went thru the process of order and payment it said nothing about adding the fittings. When arrived theres no fittings. I called they said you should have added the fittings extra. I said it wasnt stated.to get it sorted i wanted to buy the fittings and they said i cant that they only come with the canopy lol. What a joke this is totally unbelievable and unacceptable where is the logic. I learn by experiences and know not to use again

Ordered replacement rattan cushion covers, although we could not find an exact match for our original covers these were good enough.

The initial ordering experience was thorough and satisfactory. However, on (eventual) arrival the covers were incorrectly sized, despite several design confirmations and therefore did not fit the previously constructed seating. Nor was it possible, or viable, to add an extra layer of internal foam to correct the mistake.

Very good customer service. Had to ring up to change measurements & it was all dealt with professionly

Really pleased with the bespoke cover for garden furniture, perfect fit and really durable, will last years.

No issues good quality and fast service, easy to use website

Cover & All asked for more measurements to ‘make our furniture cover more bespoke'. Fine. They then made an additional charge and delay the order without communicating this first. Not fine. They then cannot understand why you would want to revert back to the original measurements which, although less bespoke, would have had no additional cost and still fit.

To summarise: Customer Service colleagues are not able to put themselves in the customer shoes when asked simple questions, they are not able understand any questions in fact. However, they will confirm receipt of your email, constantly wish you well "in these strange times" and "thank you for choosing us".

The ‘bespoke' design that arrived is does not easily fit as feared and a less fitted more square design would have worked better…

…but thank you for choosing us in these strange times.

Ordered covers and they were due to be delivered and I had heard nothing from them. Chatted online to them and one person said they would be despatched in 2 hours and the other said 24 hours. This was on the day that they were supposed to be delivered. Was not impressed by the customer service at all.

It was very easy to order the made to order the made to measure cushion covers for garden furniture.
Covers arrived on time and fit perfectly. They are well made and exactly what I was looking for.