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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I will definitely use cover & all again; the custom ordering process online was very easy to tailor my cover to suit my individual application. The covers look great and are made to a very high quality.
Excellent and easy to use. I liked the fact that they checked back with you on your measurements once they had seen your photo of the product before the final order was placed. Only downside is that it very difficult to get through on the phone. I have recommended then already to 2 friends.
Very happy I got stuck with the ordering but they kept emailing me to get it sorted they were really helpful
AFTER 2 PHONE CALLS FROM INDIA AND SENT FULL DETAILS OF SIZES WITH PHOTO'S THE CANOPY COVER WAS NOT AS I EXPLAINED I WANTED ON THE PHONE, MUCH TOO LARGE DUE TO THEM NOT UNDERSTANDING WHAT I ASKED FOR, I HAVE DECIDED TO MAKE THEM DO, THE CUSHION COVERS ARE OK, BUT THE "TUFF" CANVAS MAY BE UNCOMFORTABLE IN WARM WEATHER, BUT LOOKS TO BE WELL MADE.
Cover required was bespoke and not offered on web site directly as square in shape, serviec in confirming details and measurement very professionsl and a perfect fitting cover duly arrived
I ordered the cover for my rectangular glass fire pit section of my patio dining set. The size was a but unique and I was advised that the small metal supports needed to be covered to avoid discolouration. With that in mind I took the measurements and looked for a bespoke cover online. Although the cover took a few weeks to arrive, I'm pleased with the quality and look. Would recommend.
Ordered seat cover. I didn't know company found it on Ebay. I got a very well made, quality, strong cover.
Fast delivery. Well satisfied and ordered more covers.
So pleased we found you. Your service was good and covers are great.
Ordered custom made covers for my outdoor furniture set, added pictures and had a message for some extra sizes once I'd ordered and they knew what they were dealing with, which I thought was good. Expected delivery date that was specified came and went and I had to query it. But I put this down to coming from America and I wasn't in a rush for them, but they arrived about a week later. Product really good and a good fit
All I done was give the sizes and a photo of
The item and colour and that was that. Only thing was I would of liked a mustard yellow colour cover but no option.
Easy to understand selection process. Would prefer to see images of what the clear tarpaulin looks like though.
Easy to understand selection process. Would prefer to see images of what the clear tarpaulin looks like though.
Ordered 4 cushion covers for garden furniture cushions. Arrived on time. Good quality. Ordering process was easy. Definitely recommend.
Very efficient
Perfectly made
Would definitely recommend
Absolutely delighted with cover from ease of ordering to delivery and fits perfectly
Very easy to measure the guidance is good. Sadly UPS let the experience down as they gave me 3 different dates to expect delivery stayed in but no show went out for the day and they arrived took nearly 3months to get them but well worth it very well made and the cushion covers have transformed my tired garden table and saved me a fortune.
Not what I was expecting, could get the same product here in the UK for virtually half amount I paid for this and then UPS appeared to loose the package for almost a week!
Web site is slightly hard work, seem to have had to enter my details twice!
Took slightly longer than expected but worth the wait when they did arrived. Superb quality and fitted perfectly.
Would highly recommend and we will be making further purchases soon
The product ordered was exactly what I wanted, although the delivery was delayed for a few weeks
Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.
Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date