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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
671
value
17
shipping
17
quality
3,441
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14,804 reviews

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GB
1 review
0 helpful votes
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I will definitely use cover & all again; the custom ordering process online was very easy to tailor my cover to suit my individual application. The covers look great and are made to a very high quality.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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Day bed cover
May 26, 2021

Excellent and easy to use. I liked the fact that they checked back with you on your measurements once they had seen your photo of the product before the final order was placed. Only downside is that it very difficult to get through on the phone. I have recommended then already to 2 friends.

Date of experience: May 26, 2021
Washington
1 review
0 helpful votes
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Very happy I got stuck with the ordering but they kept emailing me to get it sorted they were really helpful

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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AFTER 2 PHONE CALLS FROM INDIA AND SENT FULL DETAILS OF SIZES WITH PHOTO'S THE CANOPY COVER WAS NOT AS I EXPLAINED I WANTED ON THE PHONE, MUCH TOO LARGE DUE TO THEM NOT UNDERSTANDING WHAT I ASKED FOR, I HAVE DECIDED TO MAKE THEM DO, THE CUSHION COVERS ARE OK, BUT THE "TUFF" CANVAS MAY BE UNCOMFORTABLE IN WARM WEATHER, BUT LOOKS TO BE WELL MADE.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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Great Service
May 25, 2021

Cover required was bespoke and not offered on web site directly as square in shape, serviec in confirming details and measurement very professionsl and a perfect fitting cover duly arrived

Date of experience: May 25, 2021
GB
1 review
0 helpful votes
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Pleased with the quality.
May 25, 2021

I ordered the cover for my rectangular glass fire pit section of my patio dining set. The size was a but unique and I was advised that the small metal supports needed to be covered to avoid discolouration. With that in mind I took the measurements and looked for a bespoke cover online. Although the cover took a few weeks to arrive, I'm pleased with the quality and look. Would recommend.

Date of experience: May 25, 2021
GB
2 reviews
0 helpful votes
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Quality product
May 25, 2021

Ordered seat cover. I didn't know company found it on Ebay. I got a very well made, quality, strong cover.
Fast delivery. Well satisfied and ordered more covers.

Date of experience: May 25, 2021
GB
1 review
0 helpful votes
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So pleased we found you. Your service was good and covers are great.

Date of experience: May 25, 2021

So pleased we found you
April 13, 2021
Previous review

So pleased we found you.

Date of experience: April 13, 2021
GB
1 review
0 helpful votes
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Very happy
May 24, 2021

Ordered custom made covers for my outdoor furniture set, added pictures and had a message for some extra sizes once I'd ordered and they knew what they were dealing with, which I thought was good. Expected delivery date that was specified came and went and I had to query it. But I put this down to coming from America and I wasn't in a rush for them, but they arrived about a week later. Product really good and a good fit

Date of experience: May 24, 2021
GB
1 review
0 helpful votes
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Drummond
May 24, 2021

All I done was give the sizes and a photo of
The item and colour and that was that. Only thing was I would of liked a mustard yellow colour cover but no option.

Date of experience: May 24, 2021
GB
1 review
0 helpful votes
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Clear vinyl sheet
May 23, 2021
Updated review

Easy to understand selection process. Would prefer to see images of what the clear tarpaulin looks like though.

Date of experience: May 23, 2021

Easy to understand selection process
May 9, 2021
Previous review

Easy to understand selection process. Would prefer to see images of what the clear tarpaulin looks like though.

Date of experience: May 9, 2021
GB
1 review
0 helpful votes
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Ordered 4 cushion covers for garden furniture cushions. Arrived on time. Good quality. Ordering process was easy. Definitely recommend.

Date of experience: May 23, 2021
GB
1 review
0 helpful votes
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Covers
May 22, 2021

Covers are very good quality and fit snuggly. Delivery was about 3 days later than said but that I think might of been down to UPS

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Very efficient
Perfectly made
Would definitely recommend

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Custom cover
May 22, 2021

Absolutely delighted with cover from ease of ordering to delivery and fits perfectly

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Well worth it
June 21, 2021

Very easy to measure the guidance is good. Sadly UPS let the experience down as they gave me 3 different dates to expect delivery stayed in but no show went out for the day and they arrived took nearly 3months to get them but well worth it very well made and the cushion covers have transformed my tired garden table and saved me a fortune.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Not what I was expecting, could get the same product here in the UK for virtually half amount I paid for this and then UPS appeared to loose the package for almost a week!

Date of experience: May 22, 2021

Web site is slightly hard work, seem to have had to...
June 7, 2021
Previous review

Web site is slightly hard work, seem to have had to enter my details twice!

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Cushion covers
May 22, 2021

Took slightly longer than expected but worth the wait when they did arrived. Superb quality and fitted perfectly.
Would highly recommend and we will be making further purchases soon

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Great product
May 22, 2021

The product ordered was exactly what I wanted, although the delivery was delayed for a few weeks

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Still waiting
June 20, 2021
Updated review

Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.

Date of experience: May 21, 2021

Still waiting
June 20, 2021
Previous review

Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.

Date of experience: May 21, 2021