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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy to order measuring instructions good.
Although felt like a long wait time for delivery without an update. Had to contact Covers for all to chase up
At which point I was advised delays due to Covid. My orders was expedited and received a few weeks later. Very pleased with finished product excellent fit and professional finish.
I've used this company before and was pleased then with a table cover so had good confidence that they would deliver a good product again. This time I had a custom outdoor sofa cover made and as it was unusual dimensions.
I'm so pleased with how it fits and looks so would recommend to anyone.
Online correspondence was good and ordering seemed quite straightforward
Very good experience with the customer services team
Excellent quality covers and a great way to refresh our outdoor sofas
The website was easy to use and gave good advice on measurements. The info was good about the product making it easy to choose. Then ordering and delivery was straightforward. The cover feels like it's good quality material with good zip. Thanks
Easy to use website but I was wrong believing this was a uk based company and delivery times were totally unrealistic!
I was promised delivery within 3 weeks but the actual delivery was 12 weeks late!
The cushion covers are excellent quality and fit now they have arrived, Wouid be much better if communication was honest and realistic instead of constant excuses and delays.
Everytime I chased I was given a new date. I ordered on 31st March for delivery on 14th April. My order eventually was shipped on 23rd May & arrived on 26th May!
Hello Karen. Please accept our sincere apologies for the excruciating delay on your order as also for delay in responding to your emails.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked.
Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. For issues that require urgent attention, it is best to reach us via our live phone or chat support helpline.
Your order was placed on 31 March with free shipping for delivery by 14 April (2 weeks). Regrettably, due to unanticipated delay in production it was delivered on 25 May (6 weeks late). We certainly understand how this can be disappointing; per your conversation with our support team did issue an additional 15% on the order.
Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. However, please be assured that we never lie to our customers. Each time you contacted us our support team did mark your order as urgent. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
We sorely regret disappointing you and can only hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.
Straightforward ordering process. Subsequently told that delivery would be a month hence, I then learned the tarp was being made in Georgia (USA) I had thought from the website I was dealing with a UK based company. In the event the delivery was brought forward and I am satisfied with that
Hello Nicholas. Thank you for reviewing your recent Coversandall purchase.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
We offer multiple turnaround options - Standard Ground, Express, and Priority. The quicker delivery options include rush production charges that guarantee your order will be fast tracked and processed ahead of other orders with regular turnaround. The delivery date and cost associated with each option is displayed during checkout so you can make an informed choice. The date for each shipping method is a complex calculation based on several factors, primarily your cart items, our current production queues, and the transit time returned by our shipping partners' servers.
Per your order confirmation email, your order was placed on 15 May with Standard Ground shipping for delivery by 14 June. Nevertheless, for your satisfaction we upgraded your order to Priority at no extra cost and were able to deliver it by 25 May. We trust that you are happy with the product. Please feel welcome to reach us via our 24x7 phone or chat helpline in case we can offer any assistance.
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again.
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again
I was looking online for windbreak material for my gazebo and found Cover and All. I needed a made to measure product and was so impressed when it arrived I ordered two more of a different size.
Better quality than the ones I took off really pleased and completely waterproof
So far so good. More expensive than I thought, but hopefully will be worth it.
These covers look very strong and well made. They look good and very substantial. If I have one small criticism, it would be the drawcords at the bottom. They are quite hard to pull tight.
So far so good. More expensive than I thought, but hopefully will be worth it.
Order one cover for our new patio set. Putting in the measurements online and choosing the different options was very easy. Cover arrived in a reasonable of time and are very happy with it.
Sraightforward order process and delivered early! Cover supplied was exactly as expected and a perfect fit. What more can I say?
We received the cushion covers for our garden chairs and couldn't be more delighted.! The quaity of the fabric and workmanship just great. Great Customer service would buy again and recommend in a heartbeat!
Very good, website a bit confusing, but got it in the end
Shopping experience on website was fine. But the product it's self was very poor. The fabric has no give in it and is nothing like what the pictures show. It's very much like a hessian fabric. Very disappointed and would really send the item back normally.
Item received was of good quality and looks good.
More communication would be lovely but the goods were great
Delivery was a little slower than expected but I was kept informed. The cover is absolutely perfect and great quality
Fabulously helpful customer services. The covers are better than I expected and will be really tough against the wind and rain. Thank you!
We were given a two week delivery date, the covers never arrived on the date given so I had to call to track them only to be told they were still in the warehouse being made as the fabric had been out of stock, this then added another week and a half wait time. I ordered 15 covers, When they arrived they were wrapped in a tight ball of plastic and when opened were so creased I had to steam all 15 front and back as they looked so terrible. The covers themselves are really nice and I am happy with the quality but the wait time, the lack of communication and the state they arrived in was disappointing, especially for the price I paid.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad that the custom cushion covers met your expectations.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.