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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, efficient, helpful service, would recommend
Very easy to choose what we wanted and it has arrived and is great - thanks
All seems good will update when we receive
Purchasing experience was rather confusing, somewhat amateurish
Easy to use dimension calculator and good payment workflow.
Goods turned up in a timely fashion and the cover fitted perfectly!
I shall be buying some more covers soon.
Easy to use dimension calculator and good payment workflow.
See my email 1st July -cover not made with correct material or to correct requirements
Thomas, we are sorry for the trouble faced with this order. Regrettably, as identified by our complaints team personnel, the error occurred at the quote formulation stage when our sales executive missed a vital point in your email request about the material and cover being of the same kind as in your past order. Per the last details available, a replacement was made and shipped out as desired and as inquired originally in your quote inquiry. Per FedEx tracking details the order is currently in transit and scheduled for delivery by July 21,2021. We appreciate your cooperation and patience in helping us resolve this matter. Regards
Straight forward process by entering the measurements & selecting your design preference. Looks great & fits well
You are asked to give measurements and warned that you are not liable for mistakes, yet you add 8 inches of leeway to my order, making the sun shade totally unfit for purpose as it will not fit the space.
Simon, we are sorry to note your disappointment with the purchase and would like to share a few points for your note. Our product page clearly tells one that the final product would be constructed with an additional leeway, hence, the original order was made in accordance with our practices as there wasn't a note or instruction on the order, nor a schematic or an image to apprise us of your need.
Thus, this error does not fall on us or our constituent teams. Regardless, in view of client satisfaction, our complaint team has made a one-time exception by authorizing a replacement for this order without any leeway even though the requested proof wasn't shared in your complaint email. The replacement order is currently in "packed" status and will be shipped out at the soonest possible. Regards
Shipped from India very quickly by UPS well tracked and within time frame. Good Quality for the money paid
Please confirm their will be no shipping delays
Table cover good quality however would not use this company again while they use fedex to deliver. Stopped in all day on day fedex said going to deliver (upto midnight!).
No notification and turned up without notice next day!
Very easy explanation of how to measure really quick service quality is fantastic really well made fit is great, they won't be blowing of in a gale would highly recommend
Very easy explanation of how to measure justhope ive done it right
Thought I was ordering from a UK company Turns out the small tarpaulin I ordered that 3 weeks later has yet to turn up is coming from India. I needed it in a Hurry says it should of been delivered three days ago…… still waiting
Hello Simon. We aim to build long-term relationships by providing high quality products & superior customer service. Please accept our apologies if our service has not met your expectations.
Regrettably, we are unable to determine your concern from your comments. Please feel welcome to write to us at feedback@coversandall.com if there's anything we can help with.
The ordering was easy and straightforward with clear images to help get the measurements right
Very good, easy to order and delivery was timely even though it came from India.
Ordered six seat cushions and two stool cushions made to measure. Arrived two days earlier than expected and we are delighted with the look and quality of the finished product. Thank you and well done.
Arrived before the estimated date, fits perfectly and has a good quality finish.
Cover did came on time. Material, quality and colors are lovely and good quality. But they did not matched measurements and covers are too vide and slightly long. Looks very messy.
My old garden sofa has been transformed with these lovely new covers - the perfect solution - much better and greener and cheaper to renew than replace!
A very good product, well made and delivered on time even after a change of dimensions!
I cannot speak highly enough of this company. The level of communication about our bespoke cover was exceptional.
We are so impressed with the quality and fit of the cover. We went for the best option and we are so glad we did. The cover is completely waterproof, just as described!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Steve, we are sorry to note the inconvenience. We shall certainly try to relay this feedback to our packaging team. Sadly, as this is a heavy-duty PVC coated polyester, removing creases is difficult because using a heat gun or a hot air blower directly may impact the fabric quality in areas where the heat application is too direct. One can try hanging the cover vertically on a clothesline and secure the hanging sides and edges using cloth pegs or something similar. Then use a warm handheld shower to slowly wet and increase the pliability of the surface. Take care not to use or apply too much hot water to the surface. Then using a handheld squeegee or a window wiper try to work your hand diagonally or away from the crease. Try repeating this procedure for 2 runs at the maximum and then keep it secured for drying. Once sufficiently dry, you may either use it directly or use an indirect ironing technique ( i. E using an ironing sheet) at a low setting to iron the fabric from the inner side (shinier and rough inside) to remove the minor creases that remain.
This method would hopefully help resolve the problem. Regards