Cover & All UKReviews 3,683

The covers are just what we ordered and more. The quality and finish is exceptional.

We ordered 2 clear plastic tarpaulin covers to hang from decking area. Very satisfied with product, excellent service as we made a few changes with gromits & very quick delivery

Ordered through website no problem, next day telephoned the Scottish phone number to say I forgot the drawstring…surprised to find I was speaking to the States. No problem! Very pleased with cover that was delivered 2 days earlier than said.
Brilliant service!

My experience with them have been great and they definitely do try to make it a great experience for the customer.

Excellent service, kept me informed at all stages. Items arrived weeks earlier than predicted.

Very easy to order. The order form is really helpful and easy to use. Great communication from the company and the package arrives two weeks earlier than expected. All round prefect experience. Oh the the product was far better than I imagined. Thank you

I am a very happy customer. Communication was very good and a prompt delivery.

In spite of clarification, the wrong item was made for me. No-one has responded to several complaints.

Good quality and efficient delivery, I would have liked a better range of colours but it is doing its job very well

I have a couple of inexpensive speakers that I want to leave in the garden in the summer for music, watching sport on a screen etc - these are really tidy, well made, weatherproof covers - and the main thing is they look professionally made so you don't mind them being on show like that - great stuff

Very pleased with cover, but a bit disappointed with drawstrings, don't tighten very well

I said previously "If the quality is as high as the price they'll be worth it." They are. Good quality material, well made, and fit perfectly.

Unfortunately it was not a great experience.

When the cover arrived it turned out, it was not what I expected. It is a really heavy duty rubberised material that is completely non breathable with the result that my cast iron chimenea will corrode under it due to the fact that moisture builds up inside and it feels wet even on a dry day. Not great! Should have been made clear on the description that it is certainly not adequate for cast iron chimeneas and possibly not for ceramic ones either.

Also the very large standard delivery charge and time of delivery should have been made clear from the start. It is quite misleading to believe you are going to be charged one price only to find at the end of the process that you will be paying a third more on delivery. Plus the web page leads you to believe you are ordering from a UK website when in fact it is an american website with production in India; the result a 3 week delivery delay.

Free delivery means no delivery. I placed my order and the order confirmation came back with a three week delivery date. Three days after placing the order I was told one item was ready I have now received that then 3 days later I was told the other item was ready but they haven't delivered it yet!

I placed two orders with Cover & All UK placed a couple of months apart as we had to wait for our furniture to be delivered. I was prepared to pay premium prices for premium products. Ordering was easy and straightforward and the covers arrived ahead of time - so far, so good. However when the second set of covers arrived it was clear that they had been made inside out - the inner (textured) surface of the first order was the outside surface of the second set of covers. (Both inner and outer surfaces are a different finish). When put next to each other (as they will be), we do not get the consistent finish we wanted.

I first contacted the firm via their chat and ended up chatting with someone called Yanky. I explained my problem and shared photos. He couldn't help but promised that Customer Services would be in touch within 48-72 hrs. Needless to say, they didn't reach out. So I emailed them for an update and it looks like that has been ignored too.

As a result, all of the goodwill from the first order and the easy ordering process is evaporating and I am left feeling that once they have your money, they stop being interested in you.

Very sad!

Very helpful customer service ensured the correct fit

I put the wrong dimensions online and dreaded the consequences but customer services were fantastic. They changed the dimensions which lowered the cost. The difference was refunded promptly.

When the cover came it exceeded my expectations. It was fantastic quality and fits my conical chiminea perfectly.

Highly recommend this company and I'll be ordering some garden furniture covers soon.

I signed up for the newsletter and to get free shipping but have been charged for shipping! I would like this to be refund

Web site works well giving details of what sizes are needed for custom covers.

I heard of the company from a Facebook site. Many people had used the site and were very pleased. I can see why. Great product and a great price.