Costway Reviews Summary
Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.
Instant Feedback
The strainer was 30% of what I would have to normally pay. The quality was excellent and the web site was easy to order from.
The product looked really nice, but we didn't get to use it. Wind came along and destroyed. All I have is ripped and broken pieces. So I just took a lost
Thanks for your trust of our website.
We would improve ourselves continuously.
If you need any help, please feel free to contact us at service@costway.com.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
Mirror was broken when I received it on May 15th. Called UPS and they needed original invoice from Costway. Costway never sent it to them. Had to search for a # for Costway and no one ever answers the phone. Sent email asking them to please send the invoice to UPS and their response was a question asking me I wanted them to send another mirror or refund my money. I emailed back and told them I wanted a refund because I didn't want to risk receiving another broken mirror. Have had no response from Costway nor have I received a refund. All they needed was to send the invoice to UPS and they probably would have refunded my money by now. Now I have e a broken mirror that I can't use and out of my money. I will NEVER buy anything from them again and shame on Wal-Mart for partnering up with them.
Sorry for the inconvenience caused to you.
Our customer service have been sent the full refund to you once we know this problem.
Hope this will be helpful.
If there is any problem, please feel free to contact us.
Kind regard,
Costway inc.
We love our outdoor sectional. My fiance was able to put all pieces together in a hour. We have enjoyed many outdoor get togethers and beautiful evenings on our deck. Shipping was super fast and all parts were in perfect condition. Can not recommend enough!
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
They look great as long as you don't sit on it or move them.
The cushions move and they dont have any velcro to keep them from moving. The cushions are also very thin. They are lower than expected and I wish the back rest was higher as its hard to be comfortable.
Its very easy to put them together a lot of screws.
TIP (if you decided to buy this product): cut the L part of the allen wrench tool and put it in the drill to speed up the process if you don't have a allen wrench for your drill. If you assemble by hand it will take a long time.
Thanks for your review.
We appreciate the chance to make things right and hope you are satisfied with our compensation.
We will do better in the futrue anf look forward to our cooperation.
Kind regards,
Costway inc.
Costway had many bad reviews but I decided to try them anyway.
I'm not saying that people lied, but my own personal experience was a good one.
They responded promptly and shipping was extremely fast.
The merchandise came very welled packaged and everything was included. It works great (so far) and I would definitely use them again.
Thanks for your kindly review.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
I live in a motor home and needed extra storage. This worked exactly where I needed it and is sturdy. I added slide pads on the bottom so it moves easily across the carpet when I need to sweep.
Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful. We look forward to serving you again!
Kind regards,
Costway inc.
These are great adjustable hiking poles and I have enjoyed using them.
They were very easy to order and arrived on time.
Thank you for leaving us such a wonderful review!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
It's okay... not the best, but I didn't pay too much for it - so... 9/10
For the rest of the review, I am just typing to get the 100 letters to be able to submit.
Thank you for leaving us such a wonderful review!
We always strive to make sure each and every one of our customers receives the best service possible.
We will try our best to do better any time.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
Perfect for what I needed it for, excellent condition, everything works great, easy store in a corner knot taking up space
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
They have wonderful customer service. They promptly returned all emails and concerns. Fast shipping.
Thanks for your kindly review.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
I purchase from Costway all the time. Recently an order of mine was lost in the mail. With no questions asked they quickly fixed the problem and sent me my order with very fast shipping. Costway has the best customer service I have ever seen. It can be very difficult to deal with customer service representatives online, its like they don't speak English: this is NOT the case with Costway. They also have the best prices and the fastest shipping anywhere. I LOVE COSTWAY.
A special thanks to Wendy(customer service rep. At Costway). That girl deserves a raise immediately. She is a pleasure to deal with and very professional. Give Wendy more money!
Thanks,
William
Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
They work very diligently and it will provide them with great encouragement to keep doing what they are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc.
The product was great, easy to use. Love it! The site was easy to use and made it so much easier to find the right product I needed! It has been great!
We love our new glider, I should have bought two of them.
Oh well, hind sight is always 20/20.
I highly recommend Costway.
Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
Prices are good, but can't checkout. Coupons are very good. It they work on their website it would be better.
Thanks so much for your reminding.
We notice or customer service want to help you solve problem but receive no reply.
If you have any problem, please feel free to contact us.
Kind regards,
Costway inc.
We ordered a canopy cover for our swing and were advised it might be a little small and it is however we are making do with it. It keeps the sun out and we can manage. Thanks for your service.
Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
A perfect product and reasonably priced. It carried my Triumph Daytona 500 over 1000 miles with no problems at all.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
I bought. Truck from them for my son had a couple issues but costway was awesome they got back to me about my email helped and fixed my issues I had quick. They have a great team who seems to get to there emails quickly. Even though it was a rocky beginning I'll still be ordering from them in my future. Thank you for helping me with great customer service.
Sorry for the inconvenience caused to you.
We really appreciate the chance to make things right. Did you receive your refund now?
If there is any problem, please feel free to contact us.
Kind regards,
Costway inc.
Package arrived torn, taped and crushed at one end.
After opening and trying to assemble the patio swing we found parts missing.
Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.
Kind regards,
Costway inc.
Costway luggage set had some visible scratches. Was gifted to my daughters friend which felt really bad
Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.
Kind regards.
Costway inc.
From the business
Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.