Costway Reviews Summary
Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.
Instant Feedback
This inflatable dingy is very sturdy and well made. Im very pleased. The price was excellent. Ive had a few of these in other brands and this dingy is outstanding
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise and look forward to serving you again!
Kind regards,
Costway inc.
Ordered a 4 piece wicker patio set and overall very pleased with our purchase. The furniture was a little smaller than we expected, but actually a good size for our patio area. The only real problem we had was the hardware package inside the box was broke open and most items were missing. Costway was very good about sending the new hardware, but had to wait another week before we could put the furniture together.
Thanks for your reviews.
We apologize that your order was unable to meet your expectations, and would appreciate the opportunity to provide a resolution. The missing handware will be sent to you as soon as possible. Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.
I was very pleased with the fast delivery. The canopy was in good shape and easy to erect. It seems to be good quality so far.
Thanks for your reviews.
We will bring you more reasonable price and high quality products.
Hope you have a great shopping experience in Costway.
Kind regards.
Costway inc.
The stationary bike I ordered was poor quality and defective when I opened the box. It also has an awful squeak while in use. I thought I was getting a great deal for my stationary bike that was only $65 but I guess I got what I paid for. I won't be buying anything else from this company again because they have such poor quality products.
I was so happy to find exactly what I wanted at such a great price. Now I can do at home what was only possible at the job location.
Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.
Great products and choices. Enjoyed the fast service and resolution of any issues. Customer service was really great to work with.
Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful. We look forward
To serving you again!
Kind regards,
Costway inc.
Order came in fast no problems with install, I was under the impression I could regulate cube size and actually thought I was ordering the nuggets ice but I was looking at several that you had
All in all very good to work with
Thanks
Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful. We look forward
To serving you again!
Kind regards.
Costway inc.
I orders barber chair and the hydropower it was not working at all, I was planning to order more but not a good experience.
Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you through email service@costway.com but failed. We would appreciate the opportunity to deal with this problem with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.
Kind regards,
Costway inc.
I ordered a drawing table which included a glass top. It met my expectations and was delivered intact and in a very timely manner. I wouldn't hesitate to use Costway again.
Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
Chairs are made of cheap steel with no caps on bottom of legs and thus leave rust spots all over the concrete patio.
Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you through email service@costway.com but failed. We would appreciate the opportunity to deal with this problem with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.
Kind regards,
Costway inc.
Wide selection and outstanding quality products. I will be ordering from Costway again in the future.
We really appreciate you taking the time to share your experience with us and look forward to being able to provide you with wonderful service in the future.
Kind regards.
Costway inc.
Economical good water coolers. Website is a little cumbersome to navigate and hard to find concise summaries of the various coolers for comparison purposes in deciding which cooler to buy.
We appreciate your business and value your feedback! We will definitely keep improving our system to meet customers' needs.
Kindest Regards,
Costway inc.
The we put the canopy up clips were missing and there were holes in it. I have called customer services numerous times with no response! I have also emailed.
Thanks so much for your review.
We apologize that your order was unable to meet your expectations, and appreciate the opportunity to provide a resolution.
The full refund has been sent to you. Please kindly check it.
Looking forward to further chances to serve you.
If you have problem, please feel free to contact us.
Kind regards,
Costway inc.
I am stuck with a. Fan that never worked it was shipped from New Jersey from some shipment company that NEVER answered the phone. I am out fifty bucks. The shipment message says Gold Star.
Thanks so much for your review.
We apologize that your order was unable to meet your expectations, and appreciate the opportunity to provide a resolution.
The full refund has been sent to you. Please kindly check it.
If you have problem, please feel free to contact us.
Kind regards,
Costway inc.
Found the same item selling on e-bay cheaper after purchasing mine from the costway website and it ships from the same warehouse. Contacted Costway and was told they sell it under different stores and won't offer the price adjustment...
Thanks so much for your review on this issue.
Sorry for that our company has many stores on different platform and we don't share any information.
Normally the price in our website is the best price we can offer and we find the price of this item is more higher than ours.
We will email you and find a best way to solve this problem. Hope your understanding.
Kind regards,
Costway inc.
I love everything I buy at Costway. The prices here are great and so are the products. I have been enjoying my solar umbrella with lights and my wicker sofa set.
Thank you so much for your recent order with us.
We really appreciate you taking the time to share your experience with us and look forward to being able to provide you with wonderful service in the future.
Please let us know if there is anything more we can assist you with.
We appreciate your business and value your feedback!
Kind regards,
Costway inc.
I was very disappointed in the material of the awning. It did not fit my two seater swing. I would not recommend this to anyone.
Sorry for the inconvenience caused to you.
We apologize that your order was unable to meet your expectations, and would appreciate the opportunity to provide a resolution.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.
Costway inc.
I gifted this tree to my daughter who has 5 cats. They all love it! So far it is withstanding the abuse they are giving it. Two of the three boys are brats and are incredibly active. They are giving this tree a run for it's money when they chase each other all over the house. I am so pleased it was so well received by them.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
I received an email confirmation immediately and the charges were taken but I never received the item. I called multiple times and could never reach a live person but I left several voice messages but got no return phone call. I sent emails with no response as well. I ended up having to dispute the charge with my bank to try to get my money back. Very disappointed with this situation. I ended up ordering this item from a different seller and received it with no issue.
Hi,
Thanks fo ryour message.
We notice that our customer service has been replied you on Jun 5 but it seems that you couldn't receive our email.
The full refund has been sent to you. Hope you can check it.
If there is any problem, please feel free to contact us at service@costway.com.
Kind regards,
Costway inc.
From the business
Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.