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CostwayReviews 1,176

2.6
How would you rate Costway?
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Costway Reviews Summary

Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.

service
115
value
103
shipping
104
returns
73
quality
102
This company responds to reviews on average within 13 days

Instant Feedback

5,266 reviews
Kansas
1 review
0 helpful votes
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Thanks!
September 2, 2018

Free shipping is king of the internet business! You ship for free at cheap price, you will be my choice of purchase every time!

Date of experience: September 1, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.

Kind regards.
Costway inc.

Utah
1 review
0 helpful votes
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Nice looking Wishing well
August 31, 2018

I really like and enjoy well and looks good with the flowers in. I like the wood and how it looks like something in the past

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Good price
August 31, 2018

Good price on my items, quick delivery, everything good...

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Illinois
1 review
0 helpful votes
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Smooth easy
August 31, 2018

Great product love it easy to store and sturdy. It is a very useful product that i have used extensively. Would recommend for any household!

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!
Kind regards,
Costway inc.

Texas
1 review
0 helpful votes
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You her what you pay for
September 1, 2018

The price was great but the quality was so so! The weave is lose in one of then chairs and not in an inconspicuous area. Right in the middle. I did not realize until after it was assembled!

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you through email service@costway.com but failed. We would appreciate the opportunity to deal with this problem with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.

Kind regards,
Costway inc.

Florida
1 review
0 helpful votes
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Great product
August 30, 2018

The chair is great and a good value. Shipped on time and easy to assemble. Looks great with the included ottoman. I'm using in my office.

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thanks for leaving us such a wonderful review!
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

North Carolina
2 reviews
0 helpful votes
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High Chair
August 31, 2018

The item was well made, excellent price, and packaged carefully. The item was a little tricky to put together being there were no instructions in the box. The item is very colorful and very sturdy and we love the way the item can be used in three different ways.

Date of experience: August 30, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
The instruction must be missing, it should be attached with the product.
If you have any problems, pls contact us: service@costway.com, we will try our best to help you.
We will bring much better products for you in the future.
Hope you have a great day.

Kind regards.
Costway inc.

Washington
1 review
0 helpful votes
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5 gallon water cooler
August 30, 2018

I like it but would prefer a cooler in the bottom instead of storage. The water cooler works great otherwise. I would recommend it to anyone.

Date of experience: August 29, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Minnesota
1 review
1 helpful vote
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I had an issue with one of the products and the customer care were prompt to resolve the issue with courtesy.

Date of experience: August 29, 2018
North Carolina
1 review
0 helpful votes
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Found this lamp and it is just what I needed. It came well packaged and was easy to assemble. Shipping was quick. It makes reading very enjoyable.

Date of experience: August 28, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

Pennsylvania
1 review
0 helpful votes
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Great service and great product.
August 28, 2018

Fast delivery. Terrific price and stepper works great. Highly recommend dealing with this merchant.

Date of experience: August 27, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

Illinois
1 review
0 helpful votes
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Wine Rack Kit
August 28, 2018

Nice! Well made and easy to assemble. This one holds 72 bottles safely and securely. Would buy this item again.

Date of experience: August 27, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful. We look forward
To serving you again!
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Thumbs up
August 28, 2018

Try this again it's definitely easy to use I love this site I would recommend it to anybody I love it I love it I love I love it

Date of experience: August 26, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Tennessee
1 review
0 helpful votes
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Excellent Sauna, Price, and Service!
February 18, 2021

Excellent Sauna, Price, and Service! Received it quickly, used it 2x-8x per week with great results and no issues.

Date of experience: August 26, 2018
Georgia
1 review
0 helpful votes
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Pleasant transaction
August 28, 2018

Customer Service is really good. They sorted out all my questions. Helped me with the Assembly guide to setup the Computer Desk.
Friendly people to buy worthy stuffs from.
Would recommend Costway

Date of experience: August 26, 2018
Nancy L. — Costway Rep
over a year old

Thanks so much for your review.
We apologize that your order was unable to meet your expectations, and appreciate the opportunity to provide a resolution.
The refund has been sent to you. Please kindly check it.
Looking forward to further chances to serve you.
If you have problem, please feel free to contact us.
Kind regards,
Costway inc.

Nevada
1 review
1 helpful vote
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Not A Happy Camper!
August 28, 2018

The cabinet arrived damaged. I cannot use its drawer. DO NOT BUY FROM THIS COMPANY! I paid too much for this cabinet for it to not satisfy my needs!

Date of experience: August 26, 2018
Nebraska
1 review
1 helpful vote
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We ordered a beautiful 6 piece seating set and 4 additional lounge chairs. They turned out to be beautiful. Difficulty level of assembly is high. Directions for the lounge chairs were unclear as one of the items was mislabeled (letter) for assembly. Once we figured out the first one the other 3 went quicker. It took a long time and a lot of patience so we took it one piece per day. If you don't mind putting it all together it is very nice and at a good price!

Date of experience: August 26, 2018
Nancy L. — Costway Rep
over a year old

Thank you for your order!
We apologize that your order was unable to meet your expectations, and would appreciate the opportunity to provide a resolution.
If you have any problems, pls contact us at: service@costway.com
We will try our best to help you!
Kind regards,
Costway inc.

Canada
1 review
0 helpful votes
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Checkout was quick and smooth. Excellent support from customer service. Will continue ysing Costway.

Date of experience: August 26, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.

Maryland
1 review
0 helpful votes
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True customer service happens when you have an issue, I purchased a scale and it did not work properly. Costway asked me to send them a video showing the issue, which I did, and they quickly offered to refund or have them send another. I chose them to resend and it works perfectly.

Date of experience: August 25, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
We work very diligently and it will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc

Washington
2 reviews
0 helpful votes
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Timely delivery, easy ordering process
February 18, 2021

I ordered the inflatable hot tub, it works as described. The price and ease of ordering is preferred for this type of large item, my attempts with Amazon were frustrating.

Date of experience: August 25, 2018

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States