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CostwayReviews 1,176

2.6
How would you rate Costway?
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Costway Reviews Summary

Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.

service
115
value
103
shipping
104
returns
73
quality
102
This company responds to reviews on average within 13 days

Instant Feedback

5,266 reviews
Florida
1 review
0 helpful votes
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Ecstatic with my new patio table
November 26, 2018

I love my new round patio table... it's even nicer than the photo. Well made and durable. It arrived in a timely fashion and no shipping fee

Date of experience: November 23, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!

Kind regards,
Costway inc.

Wisconsin
1 review
0 helpful votes
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Costway review
November 12, 2018

I was very pleased with the service. The order arrived on time, in good condition, and was just what we needed.

Date of experience: November 8, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Portugal
1 review
0 helpful votes
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Great Customer Service
November 11, 2018

Im doing my shopping here very often-its always a good service even if some of the goods were of poor quality and some of them had missing parts, but I always had my problems solved via costway customer service, do 5 stars from me

Date of experience: November 8, 2018
Nancy L. — Costway Rep
over a year old

Thank you for such a nice review!
We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
We will definetly improve ourselves continously to offer greater products to our customers.
Looking forward to your further cooperation.

Kind regards.
Costway inc.

Poland
2 reviews
1 helpful vote
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Very happy with the wide array of products to choose from and the prices are very good. Shipping was fast and without any issues. Will definitely shop here again.

Date of experience: November 8, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!

Kind regards,
Costway inc.

Virginia
1 review
0 helpful votes
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Poor
November 11, 2018

Unit show up and the soap wont come out of the unit. I'm unable to get in touch with coatway to get this replaced.

Costway attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.

Kind regards,
Costway inc.

Illinois
1 review
0 helpful votes
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Great bike
November 7, 2018

Great bike fit my needs. Had no issues finding my item and ordering was easy. Did not take long for delivery.

Date of experience: November 5, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!

Kind regards,
Costway inc.

Minnesota
2 reviews
0 helpful votes
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Nice portable easel
November 7, 2018

I am very happy with this easel. If you are looking for a collapsible easel at a reasonable price, you should consider buying this one.

Date of experience: November 5, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
We work very diligently and it will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.

Kind regards,
Costway inc

Michigan
1 review
0 helpful votes
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Great Pool size for the family
November 7, 2018

The package came in neatly tucked away, so there were no knicks or cracks. The pool inflated easily and was easily stored when not in use.

Date of experience: November 5, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.

Kind regards.
Costway inc.

Minnesota
1 review
0 helpful votes
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Easy to use site with great products
November 7, 2018

This was my first time using this site, but I would definitely shop here again. It has a good selection of products at great prices.

Date of experience: November 5, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.

Kind regards.
Costway inc.

Texas
1 review
0 helpful votes
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Convenient shopping online
November 7, 2018

Providing a lot of variety of products and convenient online shopping make visiting this website worth it. Besides from free shipping, you can earn coupons to save money.

Date of experience: November 5, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
We would improve ourselves continuously.
Looking forward to your further cooperation.

Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Love it!
November 7, 2018

I absouletly love my baby bag I purchased from you guys! It was affordable and it is a heaven sent gift! The shipping was fast as well! Anyone expecting a child or attending a baby shower should buy from you guys. Thank you

Date of experience: November 4, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.

Kind regards.
Costway inc.

Illinois
1 review
2 helpful votes
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Terrible customer service and returns
November 8, 2018

I purchased a golf push cart. It came damaged. I tried To return it to Walmart, which is the site I used to Purchase and they said I'd have to contact the store directly. I tried 3 different times and was never contacted back. Never again.

Date of experience: November 4, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.

Kind regards,
Costway inc.

Kentucky
1 review
0 helpful votes
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I am handicapped and bought a shower chair. After the purchase I asked if they could expedite my order, which I would have gladly paid to do, but they said they couldn't as it was already placed, yet wouldn't be delivered for another week, which is absurd. And then, this is the real kicker, when I got my stool, it looked very used, the connecting parts were shoddy, there were NO instructions included, nothing inside the box was plastic packaged and it lasted all of about 3 days before the chair's legs folded, becoming completely unusable. What an awful product, going hand-in-hand with this awful company that sold it! I can't afford to throw away money on useless things. I will NEVER go to this company for anything EVER again! And I have encouraged others to follow my lead (and they have!).

Costway attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.

Kind regards,
Costway inc.

New York
1 review
0 helpful votes
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Exactly as advertised, high quality
November 6, 2018

The gaming chair is better than expected. Comfortable, and can sit back 180° if I want it to. Great buy.

Date of experience: November 4, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We're really pleased to hear that we were able to provide you with a positive shopping experience.
We look forward to serving you again in the future.

Kind regards,
Costway inc

California
1 review
0 helpful votes
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Did exactly what I needed!
November 4, 2018

Fast shipping and works perfectly! Heard baby's heartbeat just fine at 11 weeks! Would order from this site again.

Date of experience: November 3, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Costway -Pool
November 6, 2018

Costway was great! Ordering was easy, delivery ok, product issue resolved by Costway to my satisfaction. They strive to keep their customers happy!

Costway attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2018
Nancy L. — Costway Rep
over a year old

Thank you for your order!
We apologize that your order was unable to meet your expectations, and appreciate the opportunity to solve the problem.
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.

Kind regards,
Costway inc.

Texas
1 review
1 helpful vote
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Waited 42 minutes on hold and gave up, called another time and left my number for a call back, no return call after 2 weeks

Date of experience: November 2, 2018
Nancy L. — Costway Rep
over a year old

Thank you for your order!
We apologize that your order was unable to meet your expectations, and appreciate the opportunity to solve the problem.
Assembling photos have been sent to you, pls kindly check that.
If you still have trouble with it, pls contact service@costway.com for more help.
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.

Kind regards,
Costway inc.

Illinois
1 review
0 helpful votes
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Great Quality Product
November 4, 2018

Good quality, great price, fast shipping. I had a great experience ordering from this company and have no complaints. I will be ordering again.

Date of experience: November 2, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
We will bring you more reasonable price and high quality products.
Hope you have a great shopping experience in Costway.

Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Satisfying
November 4, 2018

Fast delivery and happy with my order! Better than expected! Will definately order again from Costway

Date of experience: November 1, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.

Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Good quality.
October 31, 2018

Good quality, great price, fast shipping. I have no regrets about their products and service. They have provided me with one of a kind experience I will definitely cherish. Thank goodness I have been able to find out about this company.

Date of experience: October 29, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.

Kind regards.
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States