Love having one nearby to my work and I get gas there almost exclusively - always cheaper than anywhere else! Can't shop for everything there, but once I find out what I actually use a lot of, can save some good money by buying in bulk and Kirkland products are great quality as well. The best is the guacamole small 80-calorie packs! Vegetables and fruits are a little more expensive and go bad fairly quickly, Sprouts is better for that.
No longer paying to be treated like crap by spoiled employees, or run down by obnoxious crazy shoppers.
Anyone w/basic math skills knows you are not saving money by providing Costco storage for their excess and very perishable goods.
P.S. Trader Joes has samples that don't make you wanna wash your mouth out afterwards.
I absolutely love this store. You can't beat the reasonable pricing and their return policy is awesome. We buy all of our meat here, it's amazing.
Congratulations to Costco for being our number 1 store!
Like any other bulk grocery store, Costco has its issues though minor. I've never been disappointed with their food or merchandise. You have to know what you're buying, especially single item vs. bulk.
It's sure good to know that some big companies still offer great customer service - satisfaction. Seems no matter what I purchased if for some reason, and it could be I just simply changed my mind about the purchase, they have offered me the exchange or refund - no hassles! Thank you Costco!
Their products are always same as what they described. Their shipping speed is better than Canada Post. Their customer service is beyond excellent. I once had to return $900 diamond earrings because one of it didn't latch properly at the back. There was no hassle, no questions.
Large cheap place to shop with good quality stuff. Staff could be more friendly although most of the customers are business owners and sometimes think their poo done stink. So will give staff a break.
I bought a self supporting clothes line (kind of an inverted umbrella on a stand) from Costco's wholesale website. The site was easy to use and entering keywords brought up a good selection including comprehensive details and specification.
I had no real trouble with navigating the checkout procedure though I'm relatively new to on-line shopping. Their prices were significantly lower than other on-line outlets. The product arrived on schedule and I was notified at each step of the shipping process.
I have not had any reason to purchase anything from Costco since August, but I have no reservations about doing so in the future. Though there is always room for improvement, my experience was very positive.
Yes, the lines can be long, but it's a God send for my wife and I. Everything we need, and lots of it. If something needs returning, which is Very rare, there is no hassle there as well.
Love me some Costco! Great store for about anything under the sun!
Started going here a few months ago…. Surprised that despite having to pay expensive member fees and buying huge portions many products are more expensive than other stores per weight. More annoying is having staff yell at you to see your membership card just because I walked past while they were busy socializing and chatting instead of working. Sucks to pay membership fees just to get harassed by their employees (out of 6-7 shopping trips I have had 3 separate employees harass me which is something I never experience at normal stores). Wish I could refund the membership as I won't be shopping there anymore.
I've never ordered from them online, only in store. The lines can be insane, I highly avoid weekend shopping. I can't stay away from their bakery section, and who can say no to a giant birthday cake for under $20?
When asked for an item it's down here walk to end.Of course no item in that area of what I asked. Checking out one register open rest self checkout. For the membership price they should hve A+ service. Being a disable veterans wife is very frustrating.Sam is 100 better customer service as we hve both memberships
I ordered a mattress, they had no problem charging my card, but have I received my product? NO!
They send the generic GM nod letting you know after days of wondering, that your order will be there sometime. Not sure when, no making it right with customer for being inconvenienced. So disgusted...
I've never had an order go wrong with Costco. I've ordered everything from shampoo to printers to carpet cleaners. Returns are simple -- I take it back to the store. Always a satisfactory experience (unlike some other large online shopping sites).
Bought easy gutter guards. Great product easy install very effective! Keeps all the leaves and roof sand out. Good install on cedar shake roof. Will be interesting to see results in fall. I have a heavily wooded situation
Tom B
I am experiencing a nightmare trying to get what I think is a reasonable request.3 items purchased online from costco.com delivered and installed at the same time..."no sorry we can't do that" Ridiculous!
Great place Costco. They have lots of all you need. Lots of items with sheer size that may not be finished by a single or two person household. Always check the stock around holidays as there are great deals and this is THE best place to get food and gifts. Birthdays rock too.
If you decide to buy online hope you don't have any issues. Ordered a $2000 gazebo, it was lost, took almost 2 months to finally get, no one would call back, finally got one phone call and they left the 1800 number to sit on hold for an hour to call back and then they offer $75 for inconvenience when you get $60 just for buying. Have gone up the chain through costco wholesale and everyone says' their margins are less the 3%. Maybe if the count write downs etc. Guess what, i work in the insurance industry and we lost money last year... dont believe it, because the accountants can make the numbers say what they want it too. Maybe its because they cant pay for customer service. Just brutal
How many toothbrushes does one need? True it's kind pricey, also are almost forced to buy more than is required (guess that's why it's pricey?) but in the end, very good shop, both online and brick and mortar.
I love Costco stores but their online service is a nightmare. Don't waste your time. 2 big orders one never made it and they still can't get my $425 refund to post after a month, I actually had to contact my credit card company for a dispute. I also ordered a massage chair that was several thousand that said I would receive in a week and took almost a month. This group is not the same as a store, save your money. Avoid ordering ANYTHING online. You have been warned
Overview
Costco has a rating of 3 stars from 1,516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.
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- Issaquah, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members