Costco

Terrible experience. I ordered window shades that were way too short so I returned them 10 days ago by mail. Apparently they never received it. Customer service assured me that I would receive a call within 20 minutes from customer service and shipping department. That was 6 hours ago. Should have ordered from Amazon. Lesson learned. Will never do business with Walmart again.

I have been a loyal Costco member for nearly 20 years. They offer good sales in bulk so I go to their local store about once a month to stock up household goods like paper towels, detergents, cleaning supplies, etc. The return line is usually long (depending on what time you go), but its always easy to return your item once you reach the counter. Their gas price is probably the cheapest compare to others. I have not tried Costco travel services, but I hope to use it soon. They seem to have good deal there. I have not had good luck on using their car rental discounts though. Even with the discounts, I still pay more than if I were to book the rental through AAA. But overall, Im happy with Costco and their services.

Beware buying anything on Costco online. It can take a week or more for costco to even get your item ready to ship. Then, as far as shipping, it takes forever. I bought a laptop on 8/17, more than week later on 8/25 if finally left the warehouse. Now, it's been sitting with the shipper, in China, for 4 days with no end in sight. Who knows when I'll finally get he thing. Really terrible service and compared with what I can get from Amazon or Walmart, not even close.

We have always liked the toilet paper at Costco. Reasonable price and good quality. Obviously Costco has now gone on the cheap with the TP! It is horrible compared to what they sold before. I assume this is more profitable for Costco but terrible for the consumer. On a related topic, this isn't the only product which has gone away or gone downhill OR gone up significantly in price. Many of Costco's customers I know have either cut down significantly on shopping there (as I have) or don't do it altogether. Too many times taking advantage of our loyalty. Just terrible... Jeff

I placed an order 8 days ago. I understand that the present situation is causing shipping delays, but I was informed on Cost-Co's website that 2-day delivery had been extended to 5- or 6-day delivery. OK, I get it. But now it's 8 days. I checked my order status, and all that showed was a list of what I had ordered. No date shipped, no estimated date of delivery. This so-called service sucks, big time. DO NOT ORDER anything from Cost-Co online. I wish I could give them 0 stars.

I like Costco because the stuff is so Cheap! Sometimes, you have to buy a ridiculous amount of something but even if you throw some of it away, you're still saving over buying it from a regular grocery store.

Costco used to be OK in the 90's when you got some good deals for buying in bulk and good quality products too. Fast forward 2018 all those corporate behemoths figured they can borrow cheap money and flip their stock, buy it back and do better than to rely on the average Joe who is just about broke. Costco now sucks all the way, save the convenience buying in bulk for a large family with a little concern for quality and service.

Bought a refrigerator everything went smooth. Notified it would be delivered in one week. Then get email that it would be delayed one week. Finally get a message from delivery service to contact them. They informed me it would be an additional week and a half. I called, on hold 52 minutes. Finally a very nice CSR who tried to call the delivery service but they were closed. Went to online chat and got complete run around. Price was same as Home Depot but thought I'd give Costco a chance. No more. They do not provide quality customer service.

Costco has done their research. Cost control savings are actually passed on to customers via lower prices than the other box stores. Instead of keeping the cost savings for higher profits and inflating the Suits annual bonus checks, Costco understands we want lower prices. Not the forced smiles & hand holding required of the underpaid employees of Wal Mart, Sams, etc. We, the consumers, will recognize your efforts and continue to help Costco grow, as long as the Greed factor remains neutralized.

I purchased a Seresto collar, never shipped, 7 phone calls later and 1 1/2 months finally getting a credit. Not good customer service. Each person I talked to gave me a different story and kept me on hold. All for $45! Costco needs to revisit their refund policy and mirror Amazon.