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Lisa S.

1
Level 1 Contributor

Contributor Level

Total Points
335

4 Reviews by Lisa

  • LiveCareer

11/11/14

Avoid this website! They have you pay a nominal fee (a few dollars) to download your resume, but add you onto a $40/month subscription at the same time that auto renews. They claim this is very clearly laid out, but it is not - considering the other people who have had the same problem, they obviously have a very loose idea of what very clearly laid out is. Even going to their website, I could not find out what this subscription was for. Plus - $40/month for a resume building site? Who honestly believes they get a $40/month value out of a resume building site? A very dishonest way of duping people who are quite obviously seeking employment out of their money. I am extremely dissatisfied and I will be sure to tell everyone I know, as well as random internet sites such as this how displeased I am with their dishonest and shady practices. Better Business Bureau is next on my list of those to contact.

Tip for consumers:
Just don't use.

Service
Value
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Laura T. – LiveCareer Rep

Hi Lisa S.,

I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. The auto-renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Our record shows that your account has been refunded the amount of $ 39.80 on November 9 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

  • Costco

11/8/14

Can always find what I'm looking for and you cannot beat their return policy. I will pay more for an item from Costco knowing that if it fails or is unsatisfactory, I am able to return it without much hassle.

  • 123Ink.ca

11/8/14

Good prices on toner, easy to use site with lots of other office supplies. However, they seem to price items so that your order total is juuuuust below their shipping threshold. I had to order another small item in order to get my total above the threshold. Then they didn't even send me the right item. Depending on how this toner lasts, I will probably order from them again. Just be aware that you might end up throwing in a $1 item to get to your shipping threshold

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Andrew L. – 123Ink.ca Rep

Hi Lisa,
Thank you very much for the feedback, might I know your invoice number so I can check it for you which was the item that are missing? We are very sorry for the trouble and please allow us to make it right for you!

Best,

  • BabySteals

11/8/14

Great site to get some awesome deals on baby gear! Shipping to Western Canada was quick and I always received what I ordered. Plenty of great stuff to choose from at fantastic savings over retail :)

Lisa Has Earned 15 Votes

Lisa S.'s review of LiveCareer earned a Well Said vote

Lisa S.'s review of LiveCareer earned 2 Fraud Buster votes

Lisa S.'s review of BabySteals earned a Very Helpful vote

Lisa S.'s review of 123Ink.ca earned a Very Helpful vote

Lisa S.'s review of Costco earned 3 Very Helpful votes

Lisa S.'s review of LiveCareer earned 7 Very Helpful votes

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