Avoid this website! They have you pay a nominal fee (a few dollars) to download your resume, but add you onto a $40/month subscription at the same time that auto renews. They claim this is very clearly laid out, but it is not - considering the other people who have had the same problem, they obviously have a very loose idea of what very clearly laid out is. Even going to their website, I could not find out what this subscription was for. Plus - $40/month for a resume building site? Who honestly believes they get a $40/month value out of a resume building site? A very dishonest way of duping people who are quite obviously seeking employment out of their money. I am extremely dissatisfied and I will be sure to tell everyone I know, as well as random internet sites such as this how displeased I am with their dishonest and shady practices. Better Business Bureau is next on my list of those to contact.
Hi Lisa S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. The auto-renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that your account has been refunded the amount of $ 39.80 on November 9 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer