Ryan L.

If you decide to buy online hope you don't have any issues. Ordered a $2000 gazebo, it was lost, took almost 2 months to finally get, no one would call back, finally got one phone call and they left the 1800 number to sit on hold for an hour to call back and then they offer $75 for inconvenience when you get $60 just for buying. Have gone up the chain through costco wholesale and everyone says' their margins are less the 3%. Maybe if the count write downs etc. Guess what, i work in the insurance industry and we lost money last year... dont believe it, because the accountants can make the numbers say what they want it too. Maybe its because they cant pay for customer service. Just brutal