Costco

Treadmill home delivery set up and install. Treadmill was damaged out of the box, so it was returned. Great service so far.

The issue arose when I was told to call Costco Logistics and had to wait on hold for 2 hours. You read that right, 2 hours! Who does that?

Anyway, they are supposed to be delivering it in the future, even though it's not in their warehouse yet. They told me I could always call back and reschedule after they received it in their warehouse. I am hoping 2 weeks is long enough for them to get it delivered. I will NEVER call them again. 2 hours on hold, cannot believe it. This is awful.

I want to know if any of Costco's executives would wait on hold for 2 hours in order to do business with a company.

They should shake loose with the change and hire more people to man their phones.

Shame on you, Costco.

Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.

I bought 2 frames and lenses. I was told they will arrive in a week to wait for a phone call. To make sure both glasses came in due to 2 seperate invoices.
I have been calling fir 3 days. Phone just rings rings rings. Finally after I get someone on the phone, glasses been there for 7 days. I got no phone call informing me of their arrival, not even an apology. The guy just said they are in for pick up.
No customer service skills should not be
Working with customers.

Good luck if you got a refund from Costco for over $1000. It is a major of affair to try to get it cashed. They took my coupon off to some office and say that they're bringing out a check. They will give me no idea on how long it takes to get the check.

I've been recommending Costco pharmacy for nearly 10 years to family, friends, co-workers, health care practitioners and persons waiting in line at queue at the bank, post office and grocery store.

Costco has consistently, reliably, promptly, accurately and economically filled and refilled my prescriptions that entire time. I'm vastly more satisfied and impressed with Costco than Walmart, Walgreens, CVS/Albertson's, Safeway or Target.

The generics they provide are consistent for years at a time, avoiding the variations and issues that can arise among generic manufacturers.

Fulfillment is much faster than promised. The claimed processing time is 4 days, with 6-day shipping at no additional charge. Products consistently arrive in 5 days total, occasionally less.

Prices are competitive with any online supplier, and usually lower than any of the brick-and-mortar pharmacies.

Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers

As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.

Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.

Dr. Adel Khalifa

I ordered a washer and dryer that was supposed to be delivered April 8. I get notified the day of delivery that one of the appliances was damaged in transit. They were not able to ship out a replacement order until Apr 22. All they gave me for 2 weeks of dirty clothes was $25 for the "missed delivery". Terrible service, unlikely to buy appliances from Costco again.

I purchased a mattress set and Costco's white-glove delivery from Costco.com on June 23. When the product finally arrived on July 27 it was severely damaged, so I refused it. The delivery people also saw the damage and made a note of it on their paperwork before putting the damaged mattress set back on their truck. On August 3, I received an email from Costco.com saying they would begin the credit process. It is now October 3 and I still have no refund. I have complained several times in the last two months, and each time they reply that it will be 3-5 days before I receive my refund.

Purchased a mattress from Costco.com last month and it was a genuine nightmare! Delivery men dropped off a mattress that was obviously damaged with a five inch tear right on top in plain view. They then never informed me of the problem and even managed to damage the paint on the molding of our stairs on their way to place the mattress in our master bedroom. The customer service we received once we reported the problem was horrible, and in the end Costco finally told us our mattress was now out of stock and discontinued... like so many products they offer. In the end, Costco did what was best for them and they could care less if we were satisfied. We will never buy anything from Costco.com again.

Been a member of Costco for 25 years!
Costco.com does not respond to my current Executive membership id#, customer service hold time longer than 15 minutes. Called three times to place an order and obtain pricing since website login not working. My membership is current. Trying to obtain member pricing to place large order. I give up! I ordered my equipment through eBay & Amazon.
Membership pricing should be displayed, my thoughts. Waste of time.

Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!

I bought a big bag of romain lettuce, my boyfriend got sick as a dog plus there's a huge worm in the lettuce! I'm sick to my stomach! I was scared when I saw it before preparing it. Awful and disgusting! Never buying there again! Yukkkkkkkkkk, ptsd moment, I'll never eat salad as well!

Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them.

I made an order on 5/20/20 and the order arrived incomplete 5 days later. I tried to contact customer service but the waiting time was 2 hours, but I thought that since there were 2 packages, perhaps the other would arrive in a few days. Seeing that it did not arrive, I saw the status in Fedex and it appeared that the package had arrived damaged and was returned. I thought Costco was going to send me the package again but to my surprise after waiting more than an hour to chat with a representative, he told me that they did not know anything and thank goodness I called. Terrible consumer service.