I made an order on 5/20/20 and the order arrived incomplete 5 days later. I tried to contact customer service but the waiting time was 2 hours, but I thought that since there were 2 packages, perhaps the other would arrive in a few days. Seeing that it did not arrive, I saw the status in Fedex and it appeared that the package had arrived damaged and was returned. I thought Costco was going to send me the package again but to my surprise after waiting more than an hour to chat with a representative, he told me that they did not know anything and thank goodness I called. Terrible consumer service.