I purchased a mattress set and Costco's white-glove delivery from Costco.com on June 23. When the product finally arrived on July 27 it was severely damaged, so I refused it. The delivery people also saw the damage and made a note of it on their paperwork before putting the damaged mattress set back on their truck. On August 3, I received an email from Costco.com saying they would begin the credit process. It is now October 3 and I still have no refund. I have complained several times in the last two months, and each time they reply that it will be 3-5 days before I receive my refund.