CookStore

Like many others here, my shopping experience with Cooks Store has been mostly negative. The length of time between order and delivery is excessively late, nine times out of ten. I usually choose not to leave a negative review, but this time was just just too much. After waiting for almost nine weeks, I contacted the store again and requested a refund. Another week went by without the refund, and my inquiry about it went unanswered, so, in the next email, I characterize the service as 'horrible' and demanded my refund, which elicited a confirmation email the next day, but neither acknowledged the gross inconvenience caused nor offered a token apology (even though I have spent several thousand dollars at this store). When a store has inconvenienced customers, wasting their time unreasonably and causing repeated disappointments, acknowledging the inconvenience and offering a token apology (however empty) makes a huge difference in lessening the negative impact of the shopping experience. I seriously doubt I will ever patronize this store again.

My order arrived sooner than expected and the price was better than other online retailer.
I definitely will tell my friends where to go for kitchen products.
Stefan E.

I really wish I knew about all the bad reviews this store had before placing an order for a very expensive pan. There is no one to talk with as their answering machine doesn't take calls and they don't respond to emails. I ordered online for Black Friday and I am still waiting for the product. DO NOT ORDER FROM THEM!

No order sent. Money taken. PayPal dispute, omitted taxes charged on refund. Totally not honest! Do not buy from here.

Over two months of placing my order,
When I call (the very unprofessional customer service), they don't have any information on when the order will arrive at their store,
I was stupid to place another order, which also (Backorderd) and no ETS time as well,

Don't advise anyone to deal with this company

Order at your peril. You will NEVER receive and please don't believe their website reviews especially as Canadian-based. Slow delivery = NO delivery.

They does not meet their deadline.We can't talk to anyone. They say write and we will respond in 24 hours.no response. We have been waiting for our coffee maker for more than 4 weeks.

I bought the Global boning knife for my daughter who is about to compete in the Skills Ontario Culinary Arts competition and the knife is perfect, very sharp and size options where great. This has been my second purchase and I will continue to use this store for all of my daughters culinary needs Thank you

THIS "BUSINESS" IS NOT FULFILLING ORDERS. THEY ARE JUST TAKING MONEY FROM PEOPLE AND NOT DELIVERING ANYTHING. THEIR CUSTOMER SERVICE IS NON-EXISTENT AND THEIR PHONE NUMBER JUST LEADS TO AN AUTOMATED MESSAGE THAT IMMEDIATELY SAYS THEY'RE EXPERIENCING A HIGH VOLUME OF CALLS AND TO TRY AGAIN LATER. THIS FEELS BORDERLINE CRIMINAL. CONSIDER YOURSELF WARNED.

I placed an order on Nov. 12th & realised it was incorrect. I then had an on-line chat with Sara. She helped me exchange my item & told me a partial refund would be put thru. Nov. 29th shows no activity so I followed up. I am now told that it is backordered 2-4 weeks. I asked them why the delay from the 12th to the 29th just so I can exchange this and get a partial refund when it was verbally confirmed on-line. Hanna, Sara and Now Hanna again. They are not responding to their emails, & when you go-on line for chat, they just kick you off and state NO LONGER accepting current orders, you must go thru EMAIL. These guys will only HELP you if you give them $, otherwise they drop you like yesterdays garbage. I am still waiting for a full refund & a response. Who knows how long THAT will take? So much for their VM stating "They're #1 in Customer Service" (insert choice words) sooooo NOT TRUE.

We found that they have a variety of kitchen items which impressed us. Our local off-web stores don't provide i. E. finding 2 knives to match our collection for the 4 Star brand from Henckel (Zwilling -Henckel) was just not available - 4" paring along with 5.5" vegetable prep knives. I also asked for a matching handguard for our Mandoline veggie slicer that was misplaced. This part was also impossible to find locally or in WA state. CookStore was able to find that Handguard for us. A tip of the hat to them

This is scam. After you place order, then you will not get your product. I already started credit card dispute process. Does anyone know how to report this website to fraud department.