Here's what consumers have asked with answers from CookStore staff and previous consumers.
Lmao well just look at their fake reviews to find out for yourself!... there only rankings above 2 stars are fake reviews by the owner (they all miraculously appeared on July 25th)
I am one of those who hates supporting the world wide behemoth online store so randomly bought from this Canadian company. The item I bought was not available in any local retail stores which is still my preference for shopping.(Victorinox - Blue 8" Fibrox Pro Straight Blade Chef Knife). I placed the order, had the confirmation email shortly, item shipped as expected and I had it in a few days. I'd use them again.
Very difficult. They never answered the phone or voice message.
My first order in 2019 took 17 days to ship, even though their website said the item was in stock. My 2020 order took months, after which I cancelled the order, still waiting to get my money back.