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    CookStore

CookStore

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Overview

CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 1st among Cookware sites.

  • Service
    193
  • Value
    163
  • Shipping
    172
  • Returns
    111
  • Quality
    132
View ratings trends
91
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How would you rate CookStore?

Reviews (618)

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Reviews that mention popular keywords

cook store (71) customer service (146)
Thumbnail of user estherr161
Canada
1 review
8 helpful votes
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January 15th, 2023
Verified purchase

This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.

Tip for consumers:
Do not BUY from this company.

Products used:
I ordered a coffee machine which has never arrived.

Service

Date of experience: January 15, 2023

Thumbnail of user paulg2382
Canada
1 review
8 helpful votes
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January 11th, 2023
Verified purchase

Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.

Tip for consumers:
Do not do business with Cook Store!

Products used:
None not one of the three items I ordered ever came despite them being listed as in stock. 14-16 days shipping time. It’s been over a month and a half.

Service
Value

Date of experience: January 11, 2023

Thumbnail of user artyb1
Canada
1 review
1 helpful vote
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January 29th, 2023

I ordered a coffee maker from this scam company. They told me that they were just waiting for it to come in stock. 3 emails later they no longer replied. When I call the customer service number it says messages are full. Do not buy from thos company!

Date of experience: January 29, 2023

Thumbnail of user marissag119
Canada
1 review
8 helpful votes
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January 11th, 2023
Verified purchase

I ordered a product on August 30 2022. It has been over 4 months and a new year has passed. The product never arrived.
I have emailed customer service for a refund 5+ times. I have called them every day. No one answers your emails or picks up the phone. I do not believe this is a working phone line.
They refuse to offer a refund for a product they never sent. All the reviews on their site are fake. Look at all the downvotes on their reviews! This store is a scam.

Tip for consumers:
Do not order from this site it is a scam

Products used:
None, they took my money and never sent the products.

Service
Value
Shipping
Returns
Quality

Date of experience: January 11, 2023

Thumbnail of user edithb166
Canada
1 review
0 helpful votes
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July 11th, 2023

I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.

Tip for consumers:
They are now out of business.

Products used:
I used all the ones they did ship. Pots, waffle iron, espresso mashine, lots of emile henry bakers for my business. All were in immaculate condition and are still working

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2023

Thumbnail of user layt3
Canada
1 review
0 helpful votes
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March 7th, 2023

Never get my order, contacted them through email numerous times, everytime they responded in 2 weeks time and now has been more than 8 months...the last email I asked for refund and never ever get a reply on that..., called theiir phone number, no one time it ever get through...

Date of experience: March 7, 2023

Thumbnail of user ashleyy306
Canada
1 review
2 helpful votes
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January 11th, 2023

Fraud! I ordered a gift nov 27, it's Jan 11th and I have not received anything without ability to call, with their messaging service full? You've got to be kidding me!

It's crap. No way to contact them either so I'm going to contact my bank and do a fraud claim!

Date of experience: January 11, 2023

Thumbnail of user evelynned1
Canada
1 review
0 helpful votes
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January 31st, 2023

In November 2022, I ordered 2 series of plates and 1 week later I received part of my order. My credit card was charged in November and I am still waiting for a credit or my plates. In January 2023, I contacted them again and they still don't answer my e-mails. This company is not honest or reliable. I strongly suggest to avoid this company if you don't want to be frustrated and lose your money!

Service
Value
Returns

Date of experience: January 31, 2023

Thumbnail of user christopherw1710
Canada
1 review
1 helpful vote
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January 17th, 2023

Checking today, their site is down, and their BBB account has been revoked. I have not been able to get ahold of them since I placed my order. Im guessing they have shutdown and are no longer servicing orders

Products used:
Knifes, 2 pans.

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2023

Thumbnail of user johng5930
Canada
1 review
1 helpful vote
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January 27th, 2023

Why have there been no formal complaints of fraud levelled against this company. Will not rehash my situation but is identical to the vast number of one star reviews. No product, money taken, Absolutely no communication! Can't add proof of purchase, no product ever received. Latest response to my email -" *******@cookstore.ca>: Host or domain name not found. Name service error for
name=cookstore.ca type=A: Host not found"
That about says it all.
Here's the order summary.
ORDER SUMMARY
Fissler - 10.6 Quart Vitaquick Pressure Cooker - 600-700-10-0000 × 1
$349.99

Subtotal

$349.99
Shipping

$24.99
Taxes

$18.75
Total

$393.73 CAD
Ordered November 7th, not received, money taken.

Tip for consumers:
DON'T order from this business

Products used:
none, haven't received the product yet.

Service
Value
Shipping

Date of experience: January 27, 2023

Thumbnail of user raymondc766
Canada
2 reviews
0 helpful votes
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May 1st, 2023

All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences

Products used:
I used all of the items that I have purchased

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2023

Thumbnail of user tedm458
Canada
1 review
10 helpful votes
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January 5th, 2023
Verified purchase

The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.

Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.

The fact that they didn't charged tax should have cued me right away that something was fishy.

Thought I was a savvy online shopper. Won't make the same mistake again.

Date of experience: January 5, 2023

Thumbnail of user netanisb
Canada
1 review
22 helpful votes
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December 13th, 2022
Verified purchase

Cookstore took my money and after several emails apologized for the one month delay in delivery. That was their last communication despite several follow up emails from me when there was still no delivery. 2 1/2 months later I have not received my order. A little (unfortunately subsequent) research on the web showed their "store" to be a rented warehouse. The company last listing on any Ontario business registry is 2011. Lesson learned - do your research first if you and your friends have never heard of the enterprise. Be warned!
Too bad because I wanted to buy Canadian

Tip for consumers:
Do not buy from this vendor.

Products used:
Never received

Service
Shipping

Date of experience: December 13, 2022

Thumbnail of user sarak19
Canada
2 reviews
67 helpful votes
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May 17th, 2021

The absolute worst. Waited two months for an order than never arrived. Their customer service is trash, they won't give you any updates and when you ask they respond with I don't know. Can't believe this is an actual business, runs like a kindergarten

Tip for consumers:
Don’t waste your time. Use amazon

Products used:
Espresso machine

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2021

Thumbnail of user kathleenk801
Canada
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!

Date of experience: April 5, 2021

Thumbnail of user jeanp718
Canada
1 review
9 helpful votes
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January 3rd, 2023
Verified purchase

0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2023

Thumbnail of user charlesp1434
Canada
1 review
5 helpful votes
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February 12th, 2022
Verified purchase

Ordered a $1840 coffee grinder in November 2021, and as of mid February 2022 I have neither received my order not even been given an update on when I may ever see it.
It took 5 emails to get a vague update in early January saying the manufacturer was out of stock... no updates since, no offers for a refund.
Do not buy from Cook Store.

Tip for consumers:
Do not purchase from Cook Store

Service
Value
Shipping
Returns

Date of experience: February 12, 2022

Thumbnail of user johnv1923
Canada
1 review
9 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Looked for cookware for daughter's new home. Promising site with good prices. Placed 2 orders on mid November and my credit card was charged promptly. If only the goods ordered were shipped as promptly. At this point, neatly 3 weeks later, nothing. Called their number: recorded message on repeat with no option to talk to anyone or even leave a message. There is an email address on the web site and another included on that recorded message. The latter promised a response in one business day. No reply. I can only conclude this business is a fraud with a nice storefront but nothing behind it except some scammers. I will be working with my bank and the police to shut these guys down.

Worked with BMO, alerting them to the problem. Ended up spending a little time with their fraud department to explain what I believed was going on. No direct response but the charges were reversed on the next statement.

Tip for consumers:
Avoid this site!

Products used:
None as none were delivered.

Date of experience: December 7, 2022

Thumbnail of user louised304
Canada
1 review
1 helpful vote
  • Send Message
January 17th, 2023

In August 2022 I ordered and paid for two cheese graters and an extra fine grater attachment - order # *******. These items were going to be Christmas gifts and I thought that I had ordered them in plenty of time to receive them in December 2022. On August 11th I paid $165.87 for my order. I checked on my order about once a month and received the same response numerous times: "I apologize for the delay on your order. Unfortunately, the information I currently have available indicates that your items and delay and are estimated to arrive in 2-3 weeks." Cookstore did not deliver and they have my money. I really wanted these items and I don't know why I am getting such a run-around. I had also ordered a commercial dishwasher for our Kaslo Senior's Hall and it arrived and we are very happy with that purchase. What is going on? Are they still in business?

Tip for consumers:
Be careful.

Service
Value

Date of experience: January 17, 2023

Thumbnail of user jfa1
Canada
1 review
32 helpful votes
  • Send Message
March 31st, 2021
Verified purchase

Hi,
I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods.

Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping".

It's so bad. Please, do yourself a favor and don't buy from this store.

Tip for consumers:
Go somewhere else.

Products used:
Espresso machine and grinder

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2021

Thumbnail of user adriani46
Canada
1 review
11 helpful votes
  • Send Message
December 19th, 2022
Verified purchase

Do not be enticed by the discounts on the items, it has been two months since I ordered my product; Everything that you think is in-stock isn't in-stock, it doesn't even exist in their warehouse that also doesn't exist. The customer service are liars. I feel sorry for myself as I have only seen the bad reviews now. Please share with those who might be at risk.

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2022

Thumbnail of user peterl967
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2021

I have ordered several items from Cook Store. Always had very good service. Excellent selection of products. The last item I ordered was going to be late getting to me (through no fault of their own) so they offered a superior product that was in stock at no extra charge. I would definitely order from them again.

Products used:
Purchased several pieces of Woll Diamond Lite cookware. Outstanding products. Very nice people to deal with too. Very pleased.

Service
Value
Shipping
Quality

Date of experience: April 7, 2021

Thumbnail of user ayak9
Canada
1 review
5 helpful votes
  • Send Message
July 12th, 2021
Verified purchase

It's been now 2 months that I paid for a fridge, customer service said that it should be ship soon.
Still no news, don't try calling they won't speak to you to help you, only to take orders.
A real rip off, I'm really disappointed.

Tip for consumers:
Don’t buy from this site !!!!

Service
Value
Shipping

Date of experience: July 12, 2021

Thumbnail of user emanuelt19
Canada
1 review
2 helpful votes
  • Send Message
November 15th, 2021
Verified purchase

Charge you right from the get go. Claim they have the stock but keep saying 2-4 weeks, can hold that statement for months. Does not publish bad review on the website as shown in the picture below. This is a review that i posted on november 15th 2021. I finally had to ask for reimbursement.

Date of experience: November 15, 2021

Thumbnail of user johannes17
Canada
1 review
1 helpful vote
  • Send Message
December 23rd, 2022

Nice set but arrived with 2 damaged glass lids. Trying to communicate with customer service but no replies back. Not impressed with their service. All I want is 2 replacements lids or the value of the lids so I can replace them. I wrote a review before but for some reason it doesnt get posted. Maybe because I dont give it a 5 stars. Would reply appeciate receiving a reply to my emails
ALSO I NOTICED ON THEIR WEBSITE THEY ONLY SHOW POSITIVE FEEDBACK

Tip for consumers:
Customer service unreliable and no support for damaged goods

Products used:
COOKWARE

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2022

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