CookStore

This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.

Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.

Cookstore.ca is a fraudulent website. They take your money but will never actually ship your order. Everything I ordered was "in-stock" and said it would "ship within 2-3 days". It has now been 2 months and I have not received my items or any updates.
Customer Service is no responding to calls or emails.

I ordered a coffee maker from this scam company. They told me that they were just waiting for it to come in stock. 3 emails later they no longer replied. When I call the customer service number it says messages are full. Do not buy from thos company!

In November 2022, I ordered 2 series of plates and 1 week later I received part of my order. My credit card was charged in November and I am still waiting for a credit or my plates. In January 2023, I contacted them again and they still don't answer my e-mails. This company is not honest or reliable. I strongly suggest to avoid this company if you don't want to be frustrated and lose your money!

Checking today, their site is down, and their BBB account has been revoked. I have not been able to get ahold of them since I placed my order. Im guessing they have shutdown and are no longer servicing orders

Why have there been no formal complaints of fraud levelled against this company. Will not rehash my situation but is identical to the vast number of one star reviews. No product, money taken, Absolutely no communication! Can't add proof of purchase, no product ever received. Latest response to my email -" *******@cookstore.ca>: Host or domain name not found. Name service error for
name=cookstore.ca type=A: Host not found"
That about says it all.
Here's the order summary.
ORDER SUMMARY
Fissler - 10.6 Quart Vitaquick Pressure Cooker - 600-700-10-0000 × 1
$349.99

Subtotal

$349.99
Shipping

$24.99
Taxes

$18.75
Total

$393.73 CAD
Ordered November 7th, not received, money taken.

All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences

The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.

Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.

The fact that they didn't charged tax should have cued me right away that something was fishy.

Thought I was a savvy online shopper. Won't make the same mistake again.

Cookstore took my money and after several emails apologized for the one month delay in delivery. That was their last communication despite several follow up emails from me when there was still no delivery. 2 1/2 months later I have not received my order. A little (unfortunately subsequent) research on the web showed their "store" to be a rented warehouse. The company last listing on any Ontario business registry is 2011. Lesson learned - do your research first if you and your friends have never heard of the enterprise. Be warned!
Too bad because I wanted to buy Canadian

The absolute worst. Waited two months for an order than never arrived. Their customer service is trash, they won't give you any updates and when you ask they respond with I don't know. Can't believe this is an actual business, runs like a kindergarten

0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...

Ordered a $1840 coffee grinder in November 2021, and as of mid February 2022 I have neither received my order not even been given an update on when I may ever see it.
It took 5 emails to get a vague update in early January saying the manufacturer was out of stock... no updates since, no offers for a refund.
Do not buy from Cook Store.

Looked for cookware for daughter's new home. Promising site with good prices. Placed 2 orders on mid November and my credit card was charged promptly. If only the goods ordered were shipped as promptly. At this point, neatly 3 weeks later, nothing. Called their number: recorded message on repeat with no option to talk to anyone or even leave a message. There is an email address on the web site and another included on that recorded message. The latter promised a response in one business day. No reply. I can only conclude this business is a fraud with a nice storefront but nothing behind it except some scammers. I will be working with my bank and the police to shut these guys down.

Worked with BMO, alerting them to the problem. Ended up spending a little time with their fraud department to explain what I believed was going on. No direct response but the charges were reversed on the next statement.

In August 2022 I ordered and paid for two cheese graters and an extra fine grater attachment - order # *******. These items were going to be Christmas gifts and I thought that I had ordered them in plenty of time to receive them in December 2022. On August 11th I paid $165.87 for my order. I checked on my order about once a month and received the same response numerous times: "I apologize for the delay on your order. Unfortunately, the information I currently have available indicates that your items and delay and are estimated to arrive in 2-3 weeks." Cookstore did not deliver and they have my money. I really wanted these items and I don't know why I am getting such a run-around. I had also ordered a commercial dishwasher for our Kaslo Senior's Hall and it arrived and we are very happy with that purchase. What is going on? Are they still in business?

Hi,
I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods.

Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping".

It's so bad. Please, do yourself a favor and don't buy from this store.

Do not be enticed by the discounts on the items, it has been two months since I ordered my product; Everything that you think is in-stock isn't in-stock, it doesn't even exist in their warehouse that also doesn't exist. The customer service are liars. I feel sorry for myself as I have only seen the bad reviews now. Please share with those who might be at risk.

It's been now 2 months that I paid for a fridge, customer service said that it should be ship soon.
Still no news, don't try calling they won't speak to you to help you, only to take orders.
A real rip off, I'm really disappointed.

Order several high priced items from them. The first appliance arrived with a plug that is not standard and can't be used in a home. They sent a page long return authorization stating that the box needed to be sent back still sealed and with no markings etc, but should have the RA number on all sides?
Then I try to cancel another piece from the same order, and although it has not shipped yet, they've sent it to shipping and cannot stop it. These guys grab your money and make every excuse not to work with you. Lastly, read the fine print. Just cause it says its in stock, doesn't mean it is, and you might be waiting weeks for them to get it. Try to get your money back and it'll take weeks for them to process the refund. Total scam!