TL;DR: They ripped me of $100+. Do yourself a huge favor: forget about the savings you think you're going to make and buy somewhere else.

So in July, I was in the market for a couple of Swiss Army knives to add to my collection.
I looked online and CookStore had them cheaper than everywhere else I could find by about $10 per knife, so $20 total.
Delivery estimate was 2 weeks. Since I was in no rush, I placed my order on JULY 28 2022!
My mistake: I didn't bother to research the company and read some reviews!
So delivery stated on their website was 2 weeks.
About a month later, nothing had shipped, so I inquired about the status.
I was told that due to supply chain issue, shipment had been delayed and it would take another 2 to 3 weeks.
I was OK with waiting a little longer so it was fine.
Another month goes by, no shipment, so I inquire again and get the same answer.
It had now been 2 month to receive something that should have shipped in 2 weeks.
Those are Swiss Army knives, they are literally available EVERYWHERE! Yet, CookStore cannot get them even though their delivery date on their website shows (still up to today) 2 weeks.
I continued contacting them once a month and every time got this ridiculous same excuse.
On January 2023 (so almost 6 months later), I finally had enough and bought the knives somewhere else.
I contacted CookStore and requested my very well justified refund.
I got ignored.
I contacted them a 2nd time 2 days later.
I got ignored.
I contacted them a final time 2 days later explaining that this was my last attempt in trying to contact them and if I didn't hear from them or got my refund, that I would contact My Credit Card Company, the Better Business Bureau and leave a review on every website I could find.
They kept on ignoring me, so I did what I said I would.
What I didn't know since this had never happened to me before is that I only had 120 days to make a claim with my credit card company, and I am way passed that.
So in order to try to save $20, I ended up losing over $100 and have nothing to show for.
It's too late for me, but I hope this message can prevent others from being ripped off as well.

This company is a complete scam.
They sell stuff that they don't have.
They put an ETA that they can't meet (the ETA for those 2 items on their website still shows 2 weeks even though 6 months later they still can't get them, so they don't even bother in fixing their situation).
They hold on to your hard earned money for months giving you the run around with nonsense excuses.
When you finally have enough and request a refund, they ignore you and keep your money.

This is definitely the worst company I have ever dealt with. Companies like this should just go bankrupt as obviously they can't run a business properly, couldn't care less about customers and they keep your money without ever delivering the goods.
Do yourself a favor; don't be fooled in thinking that you will be saving money. Whatever you think you will be saving will not be worth the aggravation that you will get and in the end, you will still have to buy your items somewhere else.
STAY AWAY FROM COOKSTORE!

Absolutely HORRENDOUS service.

Firstly, they sent me the wrong pan. Frustrating, but OK. I contact customer service, they say they need pictures and details to confirm they sent me the wrong pan. (Can't you easily tell you sent me the wrong pan by comparing my order to what you shipped out?) So after some back and forth, providing more details and pictures (I'm getting increasingly annoyed), they say, "oh yes, you seem to have been shipped this pan instead" YES THANK YOU I'VE BEEN TRYING TO TELL YOU THAT. And then, "would you accept a $30 coupon to keep the item?". No apology given, no information on how they would be covering return shipping, and only a $30 coupon offerd, and even then only if I keep the wrong pan.

All this, when the pan I paid for is more than $100.

So I say, no, I would like the pan I paid for, and ask that they cover return shipping costs. So they provide me a return shipping label, alongside a long list of instructions and requirements for how to return the pan. One of these is, "the item must be shipped in another box, not just the original packaging". Still no apology, no offer of a coupon or anything for how long and frustrating this process has been, and the time it will take to package and ship the pan back. All to fix their mistake. At this point I've lost my patience, and I detail how frustrating this has been, how further annoyed I am that no one has yet apologized for their mistake, request that my issue be escalated further up the chain, and I tell them they didn't ship it to me in a separate box, so if they want it in a separate box they can send me one.

The reply was that if it wasn't sent in a separate box then I can just wrap it in plastic. Still no apology, no offer of a coupon or anything, just a "thank you for shopping with us" at the end.

Safe to say I am beyond infuriated with cookstore.ca. This is the most abysmal customer service/return process I've ever had to endure, and I've bought stuff from cheap Chinese websites with notoriously dodgy customer service/return processes.

It's been weeks since I shipped back to them the wrong pan they sent me, and they never confirmed that they received the return, nor have they provided any update as to when they'll be shipping me the correct pan.

DO NOT SHOP HERE.

This is the worst customer experience I've ever had online. I purchase a LOT of stuff online from all over the world as well. A LOT.

I purchased a Philips Latte Go super automatic espresso maker from here 17FEB21. It was showing as in stock at time of purchase. A few days later, I received correspondence informing me that the unit was in fact not in stock and it would be *approximately 2-4 weeks for delivery due to being backordered (covid was the excuse I received, which, let's face it, seemed legit). I was fine with that.

Fast forward to 1 week ago (11MAY21). I emailed customer service asking for a refund and cancellation and was told that this was not an option. This is the response I received:

"Hello ******,
Unfortunately, this was already sent to shipping, and as a result we cannot cancel this order. It is on the way and you will be receiving the tracking information shortly. We appreciate your understanding and if by chance there is anything else we can do for you in the meantime, please do not hesitate to let us know.
Thank you for your business and have a great day"

I have still not received tracking information. It has been 7 days. I again emailed customer service asking for their definition of "shortly", as it has been a week and still no tracking. Crickets. No response.

I then called cookstore's number and it went to voicemail when I selected the appropriate option (question about a previous order...). I then called back and selected the option to place a new order. I got someone on the other line! I then asked some questions about ordering the SAME unit, and was told that they were not in stock, but if I placed an order, it 'should' arrive in 2-4 weeks. I then questioned the 'should' comment, and more forward-looking statements were made about delivery. I then asked when the last order was made for these units. I got a very strange response that didn't make any sense, so I came clean about making the order back in February, and was met with much hostility on the other end of the phone.

I then gave the person 2 options: Either, 1: provide me with proof that my item is on the way, or, 2: refund my money, or I will be contacting my CC company and have the transaction disputed and ultimately cancelled, and subsequently inform the BBB of your unacceptable business practices. The person on the other end of the phone told me that there was nothing they could do for me, and ended up hanging up on me. I 100% know for a fact that any legitimate business can and will refund CC purchases with no issue especially in situations like this. It is fully within their capability.

They charged my card without having goods to ship. After reading the reviews on this site and seeing the pictures here, it is very obvious to me that this company drop ships, as well as sells refurbished goods and advertises them as new to unsuspecting consumers. They wait until they find a refurbished unit, and then pass it on to the customer.

I'm insulted. I refuse to take being scammed by a scam company laying down.

I really hope this review helps someone in the future. Please don't deal with this place.

Ordered a knife so long ago I cannot even remember. Bout a month and a half at least. Don't u just love it when they tell u to call,. Then tell u no humans here,... then send u to chat (that clearly does not work), then email, and email and email,... and nothing. They fully knew they screwed up too many times to count and yet continue to just ignore u. This was from stephanie,. A supervisor that took me so many attempts to get to a human. Been through 3 different people who completely give u wrong answers. The first told me so delightfully,..."it's in shipping". And I would get a notice in days. 3 weeks later NOTHING. Called and tried to chat and emailed too many times to count,... ALL UNANSWERED AFTER SO MANY WEEKS. They state, "FULLY OPERATIONAL" WHEN THEY ARE CLEARLY NOT. Emailed and Emailed again and again NOTHING. After so many attempts I finally got Stephanie on chat. After lots of back and forth guess what? They made a mistake,... BUT HEY,. IT'S IN SHIPPING AGAIN AND TALKED DIRECTLY TO THE SHIPPING MANAGER WHO TOLD HER IT WOULD ABSOLUTELY BE SHIPPED TODAY OR TOMORROW. That was over a week ago. Also got yet another notice,... THE VERY NEXT DAY I TALKED TO THE SUPERVISOR,... and then I get another letter saying,... Item is not available and I must wait for the manufacturer to send it to them. WHY AM I TOLD IT "WAS BEING SENT TWICE" BY A SUPERVISOR AND THE SHIPPING SUPERVISOR,... AND WITHIN 24 HRS I GET THIS LETTER. ABSOLUTELY TERRIBLE CUSTOMER SERVICE WITH NOTHING BUT CRAP COMING OUT OF THEIR MOUTHS. NEVER NEVER ORDER FROM THIS COMPANY. BUT HEY,... THEY TOOK MY MONEY OVER 5 WEEKS AGO. PATHETIC REALLY. NOW IT IS IMPOSSIBLE TO TRY TO GET THEM TO CONTACT ME. BBB IS NEXT.
UPDATE-It's very curious my many emails went totally ignored (not so nice emails for sure and they deserve it) but it's really funny,... as soon as I mentioned BBB,. Voila, I get another email offering me two other knives. AGAIN,. I am told (unanswered question again),. And cannot even give a ball park of when and these people (after all this) cannot make a phone call to see if it is even in production. GUESS WHAT,. THEY KNOW FULL WELL THEY DO NOT HAVE THE PRODUCT AND STILL GRAB YOUR MONEY,. KNOWING FULL WELL IT'S IN NEVER NEVER LAND. Now that I've uttered BBB,. They offer me another knife. And the worst part is,...(read the terrible reviews as this appears to be normal business for them),... people say they,..."do not refund and have much difficulty with refunding the money they grabbed months ago". Terrible company. Too bad,. They have some nice stuff.

I had placed my order for a week now with NO RESPONSE or confirmation email till now! No phine reply

I purchased a "vegetable cutter/slicer" on this website, thinking it was a FULL PRODUCT, rather than an attachment. I was completely misled by the product page which did not clearly represent that the product I was purchasing was only an attachment. The name of the product is stated as a "vegetable cutter/slicer" which I can only assume is a full product and not just an attachment. Simply the word "Attachment" at the end would have been transparent.

As someone that is not familiar with the product, the way it is advertised was completely misleading. When I search other companies that carry the same product such as Amazon or Williams Food Equipment, it specifically states in the name that it is an attachment. If other companies are doing this, why is cookstore not doing this? To deliberately mislead their customers? Laziness?

Not only that, the order took well over a month to get to us... We are also based in Canada... I've had faster shipments from halfway across the world. Then of course, to our surprise, it's not what we expected. So after I realized this, I called the company and spoke to some lady who gave me condescending attitude saying "Ma'am, you purchased the attachment not the full product so you did make the right purchase. Anyone that knows this brand understands that this is an attachment, not the full product". So anyone that knows this brand... are all your customers supposed to know this brand before making a purchase? Ridiculous.

They said they are happy to return the product and when I asked them to cover the shipping costs (since I didn't know what I was buying thanks to their misleading page), they said they couldn't do that because they "sent me what I ordered" - even though I had already told them that I wouldn't have purchased the product if the wording/photo on their product page hadn't been misleading. Then the lady said to send an email with the information and she will pass it on to her seniors. I sent an email - no response. The next time I spoke to the lady to ask why my email hasn't been answered, she said she never got the email but then said in the same breath that I won't get a refund.

Nevertheless, I returned the package and I included a short letter with a receipt for the shipping costs. Of course, the letter was ignored and no one contacted me regarding the topic. Not only that, the page is STILL the same as before, after I complained multiple times. Honestly - does anyone work here?

Long story short - I highly recommend not purchasing from this company. I imagine that you can find the same type of products in a different company with much better customer service, straight forward advertising and seamless communication.