Rose L.

I purchased a "vegetable cutter/slicer" on this website, thinking it was a FULL PRODUCT, rather than an attachment. I was completely misled by the product page which did not clearly represent that the product I was purchasing was only an attachment. The name of the product is stated as a "vegetable cutter/slicer" which I can only assume is a full product and not just an attachment. Simply the word "Attachment" at the end would have been transparent.

As someone that is not familiar with the product, the way it is advertised was completely misleading. When I search other companies that carry the same product such as Amazon or Williams Food Equipment, it specifically states in the name that it is an attachment. If other companies are doing this, why is cookstore not doing this? To deliberately mislead their customers? Laziness?

Not only that, the order took well over a month to get to us... We are also based in Canada... I've had faster shipments from halfway across the world. Then of course, to our surprise, it's not what we expected. So after I realized this, I called the company and spoke to some lady who gave me condescending attitude saying "Ma'am, you purchased the attachment not the full product so you did make the right purchase. Anyone that knows this brand understands that this is an attachment, not the full product". So anyone that knows this brand... are all your customers supposed to know this brand before making a purchase? Ridiculous.

They said they are happy to return the product and when I asked them to cover the shipping costs (since I didn't know what I was buying thanks to their misleading page), they said they couldn't do that because they "sent me what I ordered" - even though I had already told them that I wouldn't have purchased the product if the wording/photo on their product page hadn't been misleading. Then the lady said to send an email with the information and she will pass it on to her seniors. I sent an email - no response. The next time I spoke to the lady to ask why my email hasn't been answered, she said she never got the email but then said in the same breath that I won't get a refund.

Nevertheless, I returned the package and I included a short letter with a receipt for the shipping costs. Of course, the letter was ignored and no one contacted me regarding the topic. Not only that, the page is STILL the same as before, after I complained multiple times. Honestly - does anyone work here?

Long story short - I highly recommend not purchasing from this company. I imagine that you can find the same type of products in a different company with much better customer service, straight forward advertising and seamless communication.