CookStore

I bought Delogni machine. After 2 week they wrote the item not in store and I have to wait. No time vise...
Will make claim to PayPal for full refund, Do not waste time and money.
Transaction details
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Payment sent to Cookstore Inc
December 31,2020 at 12:08:44 AM ESTTransaction ID: 7KM*******JG*******H
Payment status: COMPLETED
Payment type: Checkout
Gross amount
-$1,527.75 CAD
Shipping address

100 Costa Rd
Concord ON L4K 1N2
Canada
Confirmed
Order details Quantity Price Subtotal
Item # DEL-DLSC306
FREE - DeLonghi - Machine Care Kit (Milk Cleaner - Descaler - Oil Spray For Ifd - Cleaning Brushes & Cloth) - DLSC306
1 $0.00 CAD
$0.00 CAD
Item # DEL-ECAM*******W
DeLonghi - Eletta Fully Automatic Espresso Cappuccino Machine w/LatteCrema System White - ECAM*******W
1 $1,361.99 CAD
$1,361.99 CAD
Purchase total $1,361.99 CAD

I ordered the merchandise form cookstore.ca by phone on Sep 3,2021, Friday. There is no statements on the invoice shows that I acknowledge their terms and conditions or return policy. I emailed cookstore to request for a cancellation to my order on Sep 7, because the potential safety issue to the product. Sep 4, 5, 6 were holidays.

I got 3 emails back from Ana, "product specialist" of Cookstore on the same day. I was told that she could help me with the cancellation. She claimed the merchandise would be sent directly from the manufacturer. She would need their shipping expert to contact with me.

I then sent her one email each day on Sep 7,8, and 9 to follow up with the issue. No response. Until Sep 13, I final got reply from Ana. She claimed that she couldn't cancel the order due to the order was shipped. I requested for a proof of delivery on the same day.

On Sep 14, I got the tracking information form Ana. The tracking information shows the merchandise was picked up and shipped on Sep 9,2 days after my cancellation request, directly from the manufacturer in Montreal. Cookstore did not ship anything from their warehouse.

Ana sent me an email the same day, claimed that the merchandise was in shipping when I requested the cancellation. She couldn't cancel the order. The tracking information proved that was not true. The merchandise was sitting in the manufacturer's warehouse, when I require cancellation. A staff from the manufacturer can also prove that the merchandise was shipped directly from the manufacturer on Sep 9, with no shipping cost to the customer.

On the same email, Ana claimed that they could only do return with deductions of delivery cost and 35% of payment for restocking fees. That's the purpose they tried to do the whole time. In my reply, I did not accept that.

I sent them 3 emails on Sep 14,15 and 17, to follow up with the issue. I requested the proof of delivery as they claimed they shipped the merchandise when I required cancellation on Sep 7, and the contact of the management. I got no response at all until now, Sep 22,2021.

They had enough time to cancel my order, but chose not to do so. They lied about the time of the shipping in order to put me into the trap of their "terms and conditions ", for the "fees"they tried to scam.

I have all invoices, tracking information and email history to support my statements in this dispute.

Cookstore are the worst to deal with, if you choose to buy from them. They are dishonest people try to scam you from the beginning. Don't be fooled by their fake promises. Trust me, You will see these BS all over their messages and emails.

Please stay away from Cookstore. They are not worthy of your time.

They advertise "Free Shipping Across Canada". Fine print……except Across Canada according to Cookstore is BC to Nova Scotia.

CookStore encaisse l'argent mais ne livre pas la marchandise. Tout simplement parce qu'il annonce à bon prix des produits qu'il n'a pas en stock. J'attends toujours le produit commandé. Impossible d'avoir des précisions lorsqu'on communique avec le service des ventes. À fuir comme la peste!

J'ai acheter un grille pain avec une promotion d'un couteau d'une valeur de 300$ inclu gratuitement. Je n'ai jamais reçu le couteau et aucune aide ou suivi de leurs part. Évitez se magasin frauduleux qui ne respect pas leurs contrats

Jamais reçu mon achat et ne réponde pas a mes emails et ne réponde pas au téléphone.
Aucun respect des clients