Delivery and service are questionable, this is my first and most likely last order through cookstore
I found exactly what I was looking for and the product was delivered quickly, within 3 days of ordering!
The five star rating is because of the level of customer service I received. I was really unhappy with the product I received and they issued a whole refund.
But avoid buying the Weston - Pro 160L 24 Tray 1200 Dehydrator!
See original email below;
Hello,
Re: Weston - Pro 160L 24 Tray 1200 Dehydrator
I own a small beef jerky company from Montreal. This machine was bought as a backup in case our main dryers broke down and we had to keep producing until they could be services. We decided to give it a test yesterday.
Honestly I don't know where to begin. This product is beyond disappointing, I don't even know how it could be called a dehydrator. To be honest, it should be pulled from your shelves as I truly believe it is flawed by design and can cause serious health problems.
I've attached pictures to show what we've had to deal with. Please note, we did not overload the machine, in fact we reduced the batch amount to see how it would perform. The back 3 spaces as well as the front 4 spaces were left empty, as well as middle gap for the diffuser to maximize air flow. Only 20 or the 24 racks were used.
First off, the racks don't fit the machine properly, they should be flush with the rack holders, not extend past them. The rear part of the racks go right up to the back of the machine, blocking a portion of the air circulation.
The pictures show what we had after 10 hours of drying, half the batch was still raw. We had to rotate the racks 4 times, which completely defeats the point of having so many racks if it doesn't dry everything at once. I honestly don't even trust the digital thermometer built into the machine.
We had to throw out all 25 lbs of the meat because of concern that there may be bacteria accumulation due to the raw portions. Last thing we would want is for a customer to get sick!
I understand that this is not your fault, but a manufacturer issue.
I would like to return the dryer, I don't necessarily need a refund, a store credit would be fine as well.
Look forward to hearing back from you.
Cheers,
Alex
Cook Store delivered and kept me informed. Great system. I will use you again. I hope you look after your staff well. It is important to me.
Cookstore is incredible. I've told a lot of people that I know, about it. One of my favorite sites to go to.
Everything went smoothly and the item was received in reasonable time given the pandemic. Thanks for everything!
Damaged product was received, customer service doesn't take ownership for the problem. Ignorant customer service reps
Was great, ordered a knife and it came within a week. This is the second time I've ordered from Cook Store and will use them again.
Easy to order & arrived on time. I have ordered several times from CookStore and always been pleased with the results.
Shipped defective products and no way to get hold of them for a return or refund! I can't believe this is happening in Canada
I LOVE my new Nespresso... and the customer service made the experience that much better! I will order from Cookstore.ca again!
Love, love, love my new pots and pans! We've never had such beautiful cookware before. Will definitely shop at cookstore again!
Very fast shipping and article bought was exactly as shown and at a resonnable price, I recommand this site to everyone.
Products were delivered intact and in a timely manner. They were well packaged and were exactly what I had ordered. (swiss army knives for gifts).
DO NOT DO BUSINESS WITH THIS COMPANY. NEVER RECIVED MY ORDER PLACED IN NOVEMBER. CANT LEAVE MESSAGES BECAUSE THE MAILBOX IS FULL. EMAILS ARE NOT BEING ANSWERD.
After 1 month my order hasn't shipping, they keep coming up with more and more excuses abut shipping. They won`refund my money or cancel the order. DO NOT BUY FROM THIS COMPANY.
Great honest online Store. Fast Shipper. Price Was right and purchase was Easy. Will Buy from again and Highly Recommend!
Package was delayed but to be expected due to the virus everywhere. The products I did receive are top quality.
They don't respond to phone call, when you want to cancel they say your item is shipping now... Not recommanded
Paid for fridge, horrible service as 3 months later, still waiting for it. There should be no excuse for that.
Overview
CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CookStore most frequently mention customer service, credit card and business days. CookStore ranks 1st among Cookware sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members