CookStore

Great selection. Competitive pricing. Excellent communication during process. Will buy again. Canadian site.

All the items I ordered were marked as being ready to ship in "... 5 to 10 days*". Not sure what the * means, can't find the corresponding comments anywhere on the page. My credit card was immediately charged so I assumed the order was being processed and shipped. But 10 days after ordering, I received an email telling me one of my items has been delayed and my order will be shipped ASAP. I tried calling a week after that email, when my credit card bill arrived, but they are not answering the phone (citing the Covid "crisis"). The only way to contact them is via their website (email). They replied to my 2nd order status inquiry with the same song and dance (but now 2 items are delayed!) complete with more promises of shipment sometime in the future. I requested that the charge be removed from my credit card until the order ships, they refused. The email said: "... unfortunately we do process payments immediately after purchase! This is to help reduce fraud charges...". Say what now?!
There is a banner at the top of the website assuring visitors that they are fully functional and shipping during Covid. Based on my experience I tend to disagree. All the emails I've received so far from them point to Covid as being a factor in the delay. If that's the case tell me BEFORE I order so I can decide if I'm prepared to wait. Maybe items marked as in stock and ready to ship are actually sent out in a timely manner, but the 5-10 day ones certainly aren't! I am attempting now to cancel this order failing which I will work with the Fraud Dept. at my credit card company to have the charge reversed after 30 days from order date.

Website is misleading. Says in store and ready to ship but the product I ordered was not despite me making a call to ensure that this was the case. Only get back to you if you harangue them although they claim they'll be in touch. Admitted that they were waiting to receive product and kept telling me it would be a couple of days and it wasn't. Then shipped the wrong product and I had to take it to Canada Post to return after bugging them for a couple of days for the return postage sheet. Then someone told me that my product had arrived and would be shipped as soon as processed and then someone said it would be early the following week which it wasn't. Still hadn't even been received by the company by today (more than two weeks later) and they admitted they couldn't guarantee Christmas delivery. I had only ordered from them because I needed it quickly and they claimed it was in stock and would ship soon (usually ships in a couple of days if in stock). I hope I can trust them to refund this order. Usually refunds are automatic but they need to go through some long process of contacting shipping apparently as I guess their system is not updated or accessible? I feel sorry for staff because they have no idea when things will be received and customers have been misled into thinking the product is in stock. Don't be fooled by low prices. Will keep you posted on whether or not I get my refund as they claim they have to confirm that the order they sent me in error has been received by them. Canada Post says it has. I really question the positive reviews many of which are posted in clusters on the same day or two days. If I don't receive the refund, I will have to contact Visa and possibly the better business bureau about misleading advertising. Julie

Received my order on time and exactly what I expected. I have been ordering from them quite a bit lately and I have never been dissapointed!

Good products, the rosle mandoline is excellent. I've gotten some excellent kitchen equipment from here.