CookStore

Had a very positive experience ordering a De Buyer fry skillet. Competitive pricing. Prompt delivery. No fuss.

Great support, I did receive my order right after asking support for follow-up.
I'm very happy with my articles and would buy there again.

I wanted to try out Cook Store since they had great selection and decent prices online. Buyer beware. I placed an order in June. At other retailers, if your product is not in stock or if there's a shipping delay, they communicate this to you. A few weeks went by and I heard nothing, which was not good. It's 2019! When placing orders online, I expect fast shipping AND at the very least, communication. I received neither.

Finally, after contacting them several times I was offered a different product to replace the original item that "still hadn't come in yet from the manufacturer". Ok great. I was just so happy to have finally gotten a reply/update from them! I expected the product to ship within 5-9 days. So when WEEKS literally went by, I became very frustrated. I agreed to the replacement product. They then shipped me the complete wrong item, in a different colour altogether. Hilarious! So I contacted them. I had to return that wrong item before they'd go any further. It took days to receive the return shipping label from them. It was such a hassle due to their lack of communication. Another few weeks went by...

I followed up weekly with them and now it is September and only now they telling me the item may never be in stock (I finally just got a reply today). I just ended up getting a refund since my product didn't come in, even after 3 months.

Poor communication.
Empty promises. (I was also promised a bonus item for my troubles, but never saw a thing)

I strongly do not recommend this company and would advise Ontario and Canadian consumers to steer clear. It's no wonder Amazon and other big companies are taking over. They understand customer service and communication.

Cook Store has surpassed my expectations. I have consistently experienced super fast response times from customer service in handling any questions/issues I've had (even on weekends). They give incentive offers on your first order, have a wide inventory selection of kitchen products at great price points and will additionally price match all competitor prices. When an item in my order was discontinued (the item I most wanted) they offered me a number of options to choose from (including a full refund of course). I ended up choosing the next closest product item to my first choice which was offered to me at the same price even though it was costlier. I also appreciate that even though I couldn't add an item to an existing order, I was offered a SHIP FREE on it. In my opinion, all these things add up to a business earnestly devoted to excellent customer service.
I have received one of my two orders and it was shipped out within the time specified. My second order hasn't shipped because Cook Store is waiting on receipt of two items. I don't fault them for this as I think most online stores operate the same. If I had ordered from any other online kitchen store, I likely
Would have had to wait on the same items. As well and of great importance to me, Cook Store has kept me apprised on the status of my order with email updates.
Also in terms of delays, we must remind ourselves we are living in the midst of a pandemic that creates great uncertainty on the timely delivery of goods when many manufacturers have slowed down production due to staff shortages and social distancing measures in place.
Thus far I am pleased with Cook Store. They have gained my trust in their business and until given a reason to think otherwise I will likely be placing more orders with them in the future.
Lili T, 'satisfied customer'

Do not order from them. They take your money first and use to invest and later say out of stock and give you refund many months later scam company

Awesome choice and prices. Decent delays for shipping. I strongly recommend. I have ordered 4 times, various kitchen wares and 2 great pans.

It's good product. I can use for everything. Good service. I have before a processor that is not probably but it is working nicely