Charged $35 return fee to ship a $100 item. Terrible. Why would I buy from you again... oh right... I won't.
The timing of our Jura S8 was just as advertised. Picked it up today and already enjoying coffee from it.
: Great! Received my order today and everything was there and in good condition. Will definitely use your site again.
Very quick shipping, courteous on the phone and helpful. Offer customer discounts regularly. Have ordered 5 times and will continue.
Excellent! Delivered much faster then I expected and boxes were not damaged. Happy with their service and would order again.
I ordered a Staub baking dish, and it arrived quickly and was packaged well/safely. Would definitely order from there again!
I received the items really fast and tried them out a day later. Great Lodge quality and I am looking forward to many years of good use!
Rating
Item arrived far faster than expected and it was exactly what we ordered. Nice to have an option other than Amazon. We will be back for more.
Do not deal with this store. $#*! just read other reviews... i should have. Horrible company filled with lies.
Great Service! Blender came in a good amount of time and the whole process of purchasing it went smoothly.
Worst online shopping experience ever. Impossible to talk to someone. Bad customer service. You can't call them back. Insane.
I am a very happy customer! Web site is Very clear and simple, email confirmation with details order and rapid delivery! No more stress for me!
Had a great experience with this company. Love the new All-Clad 12 qt pot. Used it yesterday to make a large pot of borscht. Just perfect.
Liars. They told me CanPar couldn't find my address! Right. They didn't notify me of anything. Still waiting more than a month later. NEVER BUY FROM THIS COMPANY.
User friendly website, fast delivery (when promised), lots of communication on tracing delivery, product was great, good price.
Great service. The Cuisinart spice/nut grinder I ordered was delivered very quickly and it's just what I wanted.
Everything arrived as expected and hoped for. Will happily use CookStore again. Competitive prices and they are Canadian!
Do Not Buy From This Store
I ordered a salt and pepper mill as well as two OXO brand stainless steel toilet brushes. When I did not receive any shipping information after a couple of days, I searched and found the negative reviews, but decided to wait it out. After one month, I got an email saying that the products were out of stock and I could cancel my order if I wanted to (I should have).
After waiting another month (now 2 months in total), I emailed them saying I wanted to cancel my order, but got an email right back telling me that my order had gone to shipping. Sure enough a couple of days later, a package was delivered to my home. However, instead of shipping the two stainless steel toilet brushes I ordered, they supplied two lower cost white plastic brushes. I advised them of the error, but they wanted photographic proof of what I received. I sent photos and they then offered me a $15 discount if I just kept the items I received. The problem was that what I received was worth $30 less and not what I wanted, so I declined the offer. I added that I'd wait for the correct items and return the incorrect items if they provided a prepaid shipping label. They said that the items I had ordered would take another 2-4 weeks to come in and suggested I just get a refund. After receiving the shipping label, I packed up the incorrect items and took the package to the post office.
A week after the package was delivered back to them; I still had not received a credit on my Visa card, so I enquired. They then wanted the tracking number for the shipment which I provided. They then said there was an issue with the expiry date on my credit card so they could not process a refund, so I had to provide the need info. Two days later, I finally got a refund.
The whole process took 3 months!
Website easily navigated, purchase was easy, received items in timely fashion, and in good order - quite happy!
Overview
CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CookStore most frequently mention customer service, credit card and business days. CookStore ranks 1st among Cookware sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members