I ordered an item-over $600 value, decided to return item unopened directly back with shipper (as directed by cookstore). Item ordered beginning of Jan 2020, item received back to cookstore on Jan 13. I have called and emailed regarding refund and have not received anything. Everytime i am in contact with them there is a different story. I don't know if i will ever get my $600+ back. DO NOT order from cookstore- they do not act in good faith