Conn's Home Plus

This experience is not just about a specific store, but reflects the overall issues with the company as a whole. When I purchased my furniture, my chest was never delivered, and after inquiring, I was told it was no longer available. After months of back-and-forth communication, they ultimately offered me a discount. However, once I paid off my account, they reported it to the credit bureaus as delinquent, which was untrue. Based on my experience, I do not recommend this business at all, and it seems that these practices may be contributing to their decline.

I ordered a fridge from them and when they came to deliver it the delivery men damaged my washer and dryer bringing the fridge in the house. I called Conn's to have this rectified and they said it's my problem because I "signed a liability waiver". I knew I didn't sign anything, come to find out, the delivery men just forged my signature on the liability waiver because they forgot to get me to sign it in the beginning and they couldn't have me sign it after they damaged my property. Conns refused to do anything about the situation. I'm glad they're going bankrupt and shutting their doors, they don't deserve to be open.

Have had my LG fridge for almost 2 years. Compressor went out. Defective parts arrived twice. Not properly packed, lines bent and oils leaking. Was to be sent to the escalation department. Never happened. No empathy for being out a fridge for 4 weeks and unable to have food for my children. No one ever knew what was happening and just kept getting the run around. Had no idea what to do and the third party hired to fix my fridge was not helpful. Can't get anyone on the phone, everything is done online and was just left in the dark. THE WORST EXPERIENCE EVER!

This place is the absolute worst. It took forever for them to call and get the floor items moved for sale, because those were the last 2 stools available. They had to call for my military discount or a floor item discount. I said don't bother, because I had spent way too m7ch time in this place just trying to make a purchase. The sales lady dis not k ow how to process my synchrony card, so I said forget it - I will use my bank card. It was still a long time with using my bank card. NEVER AGAIN

I purchased a sofa and love seat.had not had two months was sounding lit wood going to splinter every time you sat down and the cushions had sank down to have the size.The company sent someone out to inspect.He said it was definitely what we said and he set up the claim.But the company would not ever exchange for a new one not even replace cushions.It was about 2 months later the company went out of business.They are a rip off with poor quality furniture they blamed our issues with the way the manufacturer had built the furniture.if you don't want to loose thousands of dollars don't shop at any of conns stores the name is correct they are Conns

Purchase a new refrigerator 11/2023, damaged, did not accepted, WHSE stated it was on back order then there was one that delivered 11/19/23. One day after to the month, 12/20/23 refrigerator lost it's temperature. Customer service was the worst. Customer Relations was even worse, they transferred me to customer service. I spoke with someone daily and everyone past the buck, one of the customer service told me to go buy an ice box. The repair person "Robert" was the only one that gave excellent customer service. Did the company's surveys and still haven't received a call.

I went to my local Conn's store in Raleigh NC to price a French door refrigerator. After speaking t o a sales representative I decided to buy a open box clearance refrigerator. I was Quoted a price of $1100.00. I accepted and did a credit application for the purchase, for which I was approved. The store manager then came to tell me that I could not buy it for that price, it would be $1599.99 instead. I told him I had my credit report processed for $1100.00 purchase not $1599.99. He then told me the price was a mistake. Store manager had no regards for my credit report being pulled. So I have to now go to another store and due another inquiry on my credit report. Be careful at Conn's.

O M G! I absolutely luv it. I saw it online dreaming to have the complete set, but unfortunately. I couldn't get that, expensive. But the dreamy bed omygod if you have been here. You'll get it, my comment. At least get the bed. I got the Queen size. It's super comfy. I highly recommend don't settle get your dream bed. Ps great customer service

Very high pressure to sign the contract from the sales manager even after I realized that it was altered from agreed price. He kept saying that after I signed it we could change the numbers. After I refused he became very upset that I wouldn't so I left the store. No sale...

Bought a refrigerator, stove and dish washer black stainless steel a year ago whole thing is peeling. It's from Samsung I'll add pics and conns not Samsung will do a thing. Apparently samsung sells fake black stainless Steel conns and Samsung are aware and continue to let people waste about 5-6000 thousand on garbage appliances! Please stay away from Samsung they're garbage anyways and shame on conms for literally coning people out of their hard earned money!

My reference number #*******, They Offer me a refund and never received! This company is unprofessional staff, poor work, worst place to buy furniture... I don't count how many times I called them, I'm really upset... Emma Santiago

I RETURNED A BOSE SPEAKER SOUND BAR ON 3/25/2024. NO CREDIT HAS BEEN APPLIED YET. THEY CHARGED ME $ 71.00 TO RETURN IT. CAN YOU IMAGINE. I FULLY UNDERSTAND WHEN I WALKED INTO THE STORE THAT THERE NO CUSTOMERS AT ALL. I HAVE THE CREDIT IN MY HAND AND WILL NOT MAKE A PAYMENT ON MY BALANCE UNTIL THIS IS RESOLVED.

The sales staff was very deceptive and tricked me into a "Cash Equivalent" option that is not an cash equivalent. I think most people would expect that to mean that if that option is taken then they would pay no more than if they just paid the full price up front. They walked my through many pages and skipped right past the "origination fee" even though I told them I want to see the cash equivalent part of the contract. I am convinced that they knew exactly what they were doing. They've lost a customer and I'll be sure and let others know to avoid Conn's.

The store sells items that doesn't work. When you call you can't get through. After 1 week of calling I went to the store. The person behind the counter told me "We turn off the phones so they won't ring" Once he turned on the 3 phones they instantly started ringing. Every person that called where having issues with items that they had bought at the store.

When I told the clerk and also later the manager about my issues they laughed and said its very risky to buy things here.

The washing machine I bought was broken at delivery. They sent another one that was also broken. Now they are refusing to take it back. I had a really good opinion about Conn's before this experience. Never again I will tell all my friends never to use them ever again. I will continue to call their customer service number until they take back this machine.

Conn's refund my money like I have requested!

Don't buy anything from them. We bought a bedroom set and it's a Kid size. Not real wood. They wont accept return or exchange.

Really bad customer service experience.

We had promises made, heard excuse after excuse. Had delays, wrong items delivered, delivery issues, etc.
It really boggles the mind! Retail needs sales yet the Lufkin store motto seems to be give no customer service, lie, do not respond, just move on to the next person. I do not know if it is just this location or it's the plan of upper management in all the stores. If you buy from Conn's do it online!

Pass on Lufkin unless you love frustration! Debbie... waiting on your call!

I paid my account off in April of this year, they even submitted it to credit bureau as closed. Well, still shows I owe that amount and no one can help at this company? They call and harass me and say it will be resolved in 3 business days. That never happens! I would never ever purchase from these incompetent people again. Stay away from them. Not only is it over priced but the fees is outrageous. Can someone please do what is right at this company?

So we bought there and during tax time we called and got payoff and submitted that amount to them, now almost a year later they are now calling saying we owe 89.00 for some stupid fees, they are total rip offs and don't recommend you buying from them unless you have no other choice also while we were paying monthly on the stuff they would start calling everyday like a week before due date and would call even late at night. This is a horrible place to do business unless you just like headaches.