Comcast

I have in the past tried all the Tv services from ATT to Direct TV. Comcast is fantastic your service makes my old 2k tv look like a 4k TV Thanks to your work I will be a customer for life.

I live in small town America, much like 90% of this country. I call when I'm off work and NOBODY IS AVAILABLE and I NEED HELP. I ASK UR XFINITY BOT AND IT IS NOT EQUIPPED TO ANSWER ANY REAL LIFE QUESTIONS. I do not want vagabons LEACHING my xfinity wifi hotspot and yet I unplugged my modem and tried calling BEGGING FOR HELP and NOBODY can tell me what to do, funny cuz ULL TAKE MY MONEY. THATS BOGUS AF MILLENNIALS, Why are we paying for this n have no say in how to STOP IT.

THIS IS MY 4-5 DAYS TRYING TO GET HELP FROM XFINTY ABOUT MY LOG IN ISSUES. I WENT TO THE LOCAL STORE IN MY HOME TOWN TO SEE IF THEY CAN HELP ME. THEY CANNOT HELP ME TO MY COMCAST ACCOUNT. THE GUY KEEPS SAYING OVER AND OVER TO ME" THE WE DONT HAVE MAGIC BUTTON TO RE-PASSWORD FOR PEOPLE. I WAS NOT SO FRUSTRATED LEAVING THE STORE AND WASTING MY TIME TO DRIVE TO XFINTY STORE! I WAS THINKING WHAT A POOR CUSTOMER SERVICE ALSO THE SYSTEM WITH THIS COMPANY SUPER POORLY CUSTOMER SERVICES IS THE # 1. EITHER ONLINE LIVE CHAT, WHICH IS FRUSTRATIOINS, OR ON THE PHONE AND WAITING ON THE PHONE AFTER SPEAKING TO 2-3 PEOPLE NOTHING IS FIXED AND NOT SOLVING MY ISSUES WITH MY ACCOUNT! YET I PAY A LOT OF MONEY JUST FREAKING INTERNET SERVICE.

I AM STILL HAVE PROBLEM IT IS GOING ON ONE WEEK FROM TOMORROW. I AM NOT ABLE TO LOG IN TO MY EMAIL ACCT!

COMCAST REVIEW I recently moved to Sterling Heights, MI and received a promotion letter from Comcast in mail for 30.00 internet per month. After a conversation with their agent, they made it clear that I can keep this service/promotion for 12 months with no change in service. In a month, I received a call and they offered me to increase the speed of internet to 100 Mb/s with only increase of $2.0 in or monthly payment ((promotion deal which was not true). A month later our bill changed to 43.83. When I called them back, they told us that you changed your plan, and when I explained to them that what happened, told me you cannot switch back and that deal does not exist anymore. On their survey, I explained and next bill charged me 26.32. Now again on January, 2020 bill they charged me 39.20. When I call edback again they told me they cannot do anything. Their customer service told me you have basic channels and internet as package which is a good deal. Again I explained I did not ask for change. I did not want basic channel. Again, told me they CANNOT help. I DON'T RECOMMEND COMCAST. Their customer service doesn't help just want to sell you something and convince you that you are getting the best service. They call you offer a promotion which does not exist. AVOID THEM IF YOU CAN.

Comcast is probably the best choice in Savannah where I live because there are really no choices. So when you pit bad against the bad, it's coming out on top. They offer more speed than AT&T's highest tier so if you need to do anything internet related that's more than surfing and watching shows on one device only, this is the only option. If it I was in the Northeast, I'd probably drop it a star. Their xfinitywifi service has never worked in any place I've gone to, and I travel along the east coast at least three to four times a year making several stops along several places. I'm able to sign in for a few minutes before it kicks me off or the hotspot name disappears. Oh and watch out for that 300G per month usage. I near that usage every month with work and about 2 hours of internet TV everyday so watch out heavy users. On the bright side, I was able to download WatchESPN app and watch the World Cup on ESPN even as a regular internet subscriber (although I don't watch any other sports so it's only a small perk).

I have been a loyal customer to comcast. I experienced problems over 2 weeks ago. I work from home so internet is very important to me. However when I started to experience my internt going in and out I called. They tried to restart my device. They tried so many times they had to send out a technician. The technician was nice enough to think he fixed the problem and waited out front when he saw that he didn't. Called a maintenance guy. He came out and said oh we will be back tmrw an animal chewed the wire. By this time I've talked to Comcast several days and obviously for a long time. Well I had to go into work since my internet wasn't working the day maintenance was coming back. I came home and it's still not working. I went and got a new modem. Couldn't set it up to activate because no internet. I was only hold for 2 hrs. Finally hung up. Got a call back and was on the phone for another hour trying to fix the problem. Let me tell you I was up past 1 am on this call and wake up at 5. Long story short, all of these people I talked to said the issue was fixed. Now we're here 2 weeks later and the wire is being fixed. They never even fixed it! I am so frustrated with this company!

Comcast/xfinity has gotten from bad to WORST!
I called comcast the other day to complain about an increase on my billing (Netflix premium upgrade which I did not make). Called their customer service who was extremely polite (as expected) and suggested to lower my bill. Since I used my smartphone to call them, the rep told me to just confirm the adjustment through my phone, of course, without reading the "fine print." Not surprisingly, a series of unfortunate events happened.

Immediately the following day Netflix (which the bill is originally incorporated into my Comcast/xfinity billing) charged a separate bill into my credit card. When I called Netflix they told me that Comcast altered my subscription and removed Netflix. I immediately called Comcast after three (3) representatives and was put on hold for more than an hour only to tell me that I have agreed to a new 2 year contract with a new subscription increase of more that $30. When I told them about "misunderstanding" that was actually brought about by the first "customer service representative," I was told that my old subscription is no longer available and that I am now committed to the new subscription that I have agreed to with a much higher monthly bill. To top it all, they told me that I am now bound by a new 2 year contract with them. I am planning to CANCEL my contract immediately and will pay whatever penalty they will impose but will NEVER avail of their services EVER AGAIN!

BUYERS BEWARE!

I pay well over 30 dollars a month for "internet". Every f****ng minute is hell, the router doesn't even work after the second day of using it.

Can get hold live agent have to deal with automated service doesn't give you any support or service never seen company would allow that.

Do not use this company if you have other legit options in your area. They way over charge for the $#*! service they provide.

That robot keep on repeating the same thing going nowhere! Wasted a lot of time and doesn't connect you to a representative! 100%

Really? Its the year 2023. Just terrible for what we pay. Stay away if you can but we are all trapped.

I pay every month since my start up fee which was about 4 years ago. The bill continues to go up. When I talk to customer service they talk about everything except what I called about. I was told to buy my own modem and the bill would be lower. After I bought my mode the bill went up. They told me to buy my own cable box then I was told it would be cheaper to just pay to rent their cable box because I would need to buy a card for my own cable box to work and still get billed for using their service. Then I was told that the modem I bought wasn't strong enough and that I needed to only use their wifi modem. I make my payments around the 1st of the month but my bill is always due by the 27th of the month and it looks like I'm late each month because I pay around the 1st which is after the 27th. They told me they would charge me extra if I would like my bill on the 3rd instead of the 27th. This month I got a double payment which came to 410.18 and my bill has to be paid in full before they can make any changes. Every time I try to lower my bill they raise my bill. Its like talking to someone that doesn't even hear what your trying to say. If you can find a better service I would recommend to not use comcast.

If I could give 0 stars I would. Goal of anything comcast is to make life as miserable as possible. Use another provider at all costs.

Pot service save your money the best deal they can offer a disabled customer is $2.00 after being a loyal customer since 1986 shame on them