Dar E.

COMCAST REVIEW I recently moved to Sterling Heights, MI and received a promotion letter from Comcast in mail for 30.00 internet per month. After a conversation with their agent, they made it clear that I can keep this service/promotion for 12 months with no change in service. In a month, I received a call and they offered me to increase the speed of internet to 100 Mb/s with only increase of $2.0 in or monthly payment ((promotion deal which was not true). A month later our bill changed to 43.83. When I called them back, they told us that you changed your plan, and when I explained to them that what happened, told me you cannot switch back and that deal does not exist anymore. On their survey, I explained and next bill charged me 26.32. Now again on January, 2020 bill they charged me 39.20. When I call edback again they told me they cannot do anything. Their customer service told me you have basic channels and internet as package which is a good deal. Again I explained I did not ask for change. I did not want basic channel. Again, told me they CANNOT help. I DON'T RECOMMEND COMCAST. Their customer service doesn't help just want to sell you something and convince you that you are getting the best service. They call you offer a promotion which does not exist. AVOID THEM IF YOU CAN.