Comcast

Don't get Xfinity it's the worst internet and tv service ever screws up my games and $#*! everything

All Comcast does is lie to you. They will tell you anything on the phone to keep you as a customer. Becareful, Comcast reps. Are taught and told to lie to there customers to keep them. Now they want me to pay a cancelation fee because what they told me was not what was promised to me so now because of them I'm canceling my service. I WILL NOT PAY THAT FEE. I WOULD NOT RECOMMEND COMCAST TO ANYONE. HORRIBLE MONOPOLY COMPANY. EVERYONE NEEDS TO REPORT THEM TO THE BETTER BUSINESS BUREAU

I have previously described dealings with this company. The last dealings involved Xfinity mobile. When I decided to cease business with this company I tried to get transfer codes from them for many hours. This would have allowed me to keep the same number with my new carrier. At that time I thought that the company was just being awkward because I was leaving. Time has revealed that their reason was far more sinister. When transfer codes are given and used it automatically stops the billing from the previous carrier.
On June 2nd 2021 I contracted mobile services with AT&T, this requiring a new number since Xfinity would not provide transfer codes. At 3pm on that day I closed my A/C with Xfinity mobile.
I prepaid services with Xfinity - the next payment would have been due on June 18th. Since I closed the A/C on June 2nd I was due a refund for the unused 16 days. This did not happen but what did happen was Xfinity continued to bill me for monthly charges for the months of July, August and Sept. (Nearly $50 / month). I have of course disputed those charges.
As for the refund of pre-paid unused days, I will use Fairshake to claim against them. The minimum charge for a successful claim using Fairshake is $20 so I will not gain much but, with admin expenses by Comcast, it will cost them far more than the $24 refund.
It is my hope that Comcast will follow the Dinosaurs into extinction. The world will be a better place.

If you're thinking about joining xfinity, DONT. We had xfinity in our old house and it was alright. We then moved to another city about 20 minutes away from our old house and the service was horrible the internet wouldn't work half the time. I work from home and I was out of work for 2-3 days and I had a technician out to my house and it still didn't work. I ended up cancelling my internet and getting fiber because like I said I work from home and can't be without internet. A few weeks before I cancelled I joined the mobile plan because it was cheaper than any other carrier. Or so I though. Come to find out, since I cancelled internet I now have to pay a $25 service line fee for each added line which was not explained to me when I signed up. So there's that. Not to mention the AWFUL customer service. It's horrendous. Everytime I have contacted customer service I have been connected with them for at LEAST 45 minutes which is absolutely insane. It's a bunch of "please give me a few minutes" and "I almost have an answer for you". More than half the time I have contacted them they don't even understand what question it is I'm asking which is frustrating because I have to be out on hold for even longer because they didn't even answer my initial question. DONT GET XFINITY, YOU WILL REGRET IT.

With all the dropped connections, the high price, and lack of any HELPFUL customer service, I'm going back to my 300 baud modem. These individuals are a JOKE.

I've called technical support 18xs to complain. Each time that a new person reboots my tv or modem and creates a ticket for a service tech person. I've had 6 service techs come out and 4 of em have said there's no problems while 2 identified a problem and said it's on the line. So twice service tickets have been written and nothing done. I was given a direct number to a supervisor who doesn't answer the phone or return a call. My neighbors have Direct TV and they complain about it and CenturyLink is garbage also. I stuck with crap service that they refuse to fix or repair no matter how many complaints have been reported. I'm stuck with this crappy service if you're looking for service do not get Xfinity. Also I've been a customer for over 10yrs and this has all happened in the last month.

So either this comment on this site or BBB a operator from corporate called and they acted just like all the others. Only difference is that the technician he sent never showed up but yet told Comcast/Xfinity that there wasn't a problem. That same day I called again and scheduled another technician and he came out and once again said it was a line issue and they'd write a ticket for a lineman. All they do is pass the buck.

MY ACCOUNT number was handed over to someone else, NO QUESTIONS ASKED

My "roommate" had MY ACCOUNT number switched on and put in his name despite the fact that he has never had credit nor was he required to provide proof of address or any other identifying documentation (which every customer service agent insisted to me was required). I spent 2+ hours on each of approximately five or six phone calls to rectify the situation, was given multiple "ticket" numbers and "escalation case" numbers, transfered to multiple different departmemts, and was told on 3 seperate occasions that I would be contacted by supervisors, etc.etc. Etc. Yet every subsequent phone call or transfer was treated as if it was the first time they had ever encountered this situation and the notes were minimal on the account if not altogether absent! I was told numerous times they "will get a supervisor on it right away" yet almost FOUR WEEKS later nothing has been rectified. My well established account now has SOMEONE ELSE'S NAME on it and inexplicably shows that they've had the account in their name since the account was established. They are utterly incompetent and worst of all, THEY DON'T CARE because they know that they're going to get customers regardless because they are a monopoly. I would honestly rather not have internet than to allow these imbeciles to have my money. WHICH THEY STILL OWE ME BECAUSE THEY GAVE MY CREDIT TO THE NEW ACCOUNT HOLDER!

Comcast is a TERRIBLE company they give deals to new customers and treat their old customers like $#*!.
I have used them for over 10 years and they never deliver what they sell you. I have paid for 1 gig internet since it became available but have never received that kind of speed at best i have gotten 800 megs. And calling them they don't even deal with you they send you to an Indian that can barely speak English who then sends you through death loop of multi level I. T. who never really help then ultimately they always end up scheduling a tech to come out then he gives you a new box or sells you a signal booster then you usually get 80% of what you are paying for.
And then a month later your on the low end around 30 - 40% of what you're paying for then you call them and your choices are the vicious circle of I. T. again or they say they'll sell you a lower package like 600 megs instead of 1 gig but when you take that you get 40% of the 600 megs so you might as well stay with paying for the gig and getting 600 megs.
And then when google fiber comes in they cut their prices in half to compete but they never deliver on it so unless you pay attention and check your speeds periodically most customers don't even know they are getting ripped off. If it's available in your area GO WITH GOOGLE FIBER EVERY TIME THEY DON"T RIP OFF THEIR CUSTOMERS!
Comcast is Like Electronic Arts. Ripping off their customers and counting on 75% of there customers not knowing enough to see it. Giving them a terrible name but still staying in business due to the large amount of customers lack of knowledge.

Comcast is terrible! It's the worst! Horrible doesn't even begin to describe it. It's great if you enjoy outages.

I wish I could give zero stars! After hours of trying to push through prompts to get a real person, and multiple phone calls; I was told that xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust back to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with xfinity, using their xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, xfinity was going to give me back what it illegally took out of my bank account! I am not feeling rewarded! They are so incredibly horrible! Someone would be very wealthy if they provided internet, and television service that worked, and had real customer service. They, like other technology I have paid astronomical amounts for, are insanely frustrating. I am seriously looking for anyone who can please provide a service, and actual customer care.
The date was November 3,2022.

They are THE only provider in my area, so they completely take advantage. I work from home and internet is a must have for me to provide an income. I've had no choice but to deal with only Comcast/xfinity for the last 8 years.
I'm paying $112 for internet ONLY! They lock you into a 2 contract, but they call me every 6 months like clockwork to say my promotional rate expired and they raise the price on me AGAIN! So they can change whatever they want in the contract But…if YOU try to get out of the contract they charge you a $230 early termination fee. Good luck trying to even get anyone on the phone to talk to and IF you do they are completely full of $#*! with everything they say because everyone you talk to will tell you something different. Even showing them I've been a customer for so long with 100% on time payments, they do 0 accommodations and give 0 F's about their customers needs.
Complete garbage

Update-
Last review was posted in February…as I mentioned, they will always change the price on you regardless of what contract they lock you into. I posted a photo to show and prove that not even 3 months later they are "correcting" charges on my bill.
Breakdown:
On first photo, you can see that the Flex box is included. I spent 3 DAYS on the phone with tech support (because again, your lucky if you get anyone on the phone) they also sent me 3 different Flex boxes because no employee can get my Flex box to connect.
4th day conclusion from Comcast:
My package does not include Flex, and they will be correcting my bill to be charged for Flex.
Now I'm paying more money for something that STILL isn't working
When I asked what will happen if I cancel services…they immediately reminded me of that $230 termination fee ‍

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages.
With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice.
It appears that Comcast wants to punish customers for being forced out.
I have gone with Utopia/Sumo 1gb for under $80 and no contract.
Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer.

This is the most corrupt, underhanded, company I have ever worked with. It makes a used car lot seem like dealing with Nuns. STAY AWAY!

Jeremy was awesome came on time fixed my internet right away. People on phone not so good keep good people like Jeremy working for you

Comcast's service was fine, but their accounting and customer service are the worst I've ever encountered, bar none. After one year of service, we were moving and I had to close my account. I paid off all line and equipment charges, and asked them to close my account. I made sure all outstanding balances were paid. The phone numbers were deactivated. Nevertheless, Comcast continued to bill me at the usual monthly rate. Unfortunately, I had signed up for a pre-authorized payment plan, so every month, Comcast continued to debit my checking account. Calling the company resulted in a maddening runaround. There was no CRM (or record of past calls) so I had to explain the problem again and again, often several times in the same call as I was transferred from one rep to another, to "managers," to this department, that department, etc. Their explanations for the charges were inconsistent. No one agreed on exactly how much they thought I owed, or why, or for what. One time, the rep who answered my call told me that no, I could not to talk to a manager because they were all at lunch. Finally, I had to cancel my debit card to stop the debiting of my account. I continued to receive emails for years, and finally a collections notice. Again I called Comcast, only to learn that they had no record of my account. The collections notice was real enough, though. I finally had to negotiate a reduced amount, which I did NOT owe, to repair the damage this had done to my credit score. This is a HORRIBLE, horrible company. You will NEVER receive competent handling of a problem, resolution or fair treatment. It was clear to me that their incomprehensible billing is meant to confuse or frustrate their customers so much that customers just hand over money in desperation, as I did. I will need to replace my 13-year-old car soon and I need my credit score. How can I even fight this fraudulent charge when Comcast no longer has a record of my account, or even the email address I had through them? This company will skin you alive to line the pockets of its upper managers and share holders. DISGRACEFUL.

I called in September about internet connection issues. I work at home so decent service is essential. I was told by the rep that my modem was outdated and that it would need to be replaced and a technician would cost $100. I ask if the fee could be waived and I was told YES. Especially when the tech got here and said there was nothing wrong with the old modem and that if he replaced it it would be with the exact same one. I mentioned what the rep said and the tech said to me, I quote: "They lied to you." This is one Xfinity/Comcast rep talking about another. So I'm left with poor connection still. I call back and again the rep runs a test and again says the modem needs to be replaced and I'll be mailed the new modem. Which I received. I called for a technician to come install it since I could not and again was told there would be no --charge. When I get my bill I was charged for the first "service" visit--yes, the one where the tech did NOTHING and said that the Comcast rep lied to me. I called back today and ask to speak to a supervisor and was told that the charge would not be waived that it was valid. I said do not take my word for anything, listen to the calls where I was told repeatedly that neither house visit would be charged. They refused to wave the fee. So the lesson is that Comcast does not honor their word. I am a quality control agent with my company and I can tell you that if the reps and this supervisor worked for us and gave this amount of misinformation to a long time customer and nothing was done to appease the customer, you would get a failing grade. One star? Please provide a minus a star option.